{"schemaVersion":"jobsearcher.job.v1","id":"ab96b86f018eab5a68adc2f2","url":"https://jobsearcher.com/jobs/ab96b86f018eab5a68adc2f2","canonicalUrl":"https://jobsearcher.com/jobs/ab96b86f018eab5a68adc2f2","title":"Onboarding Program Manager","description":"At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.\r\nWhat we are looking for\r\nWe are looking for a highly organised and process-driven Onboarding Program Manager to lead the structured execution of customer onboarding programs from deal close through deployment and adoption.\r\nWhat you will be doing\r\nIn this role, you will coordinate onboarding projects across multiple customer segments (Tier0–Tier3), ensuring milestones are delivered on time, documentation is maintained, and internal teams remain aligned throughout the onboarding journey.\r\nYour work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding.\r\nThis is an execution focused role centered on project coordination, process consistency, and cross-functional collaboration. You'll play a key part in shaping a seamless onboarding experience that sets our customers up for long-term success.\r\nYou will be responsible for\r\nProgram & Project Coordination\r\nManage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule\r\nMaintain structured project plans, task tracking, and status reporting\r\nMonitor risks, dependencies, and delays, escalating where necessary\r\nCoordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support teams\r\nSales ? Customer Success Handover\r\nCoordinate the structured Sales-to-CS handover process\r\nEnsure complete knowledge transfer prior to onboarding kick-off\r\nValidate that onboarding inputs are captured, including:\r\nCustomer stakeholders and contacts\r\nAccount structure and hierarchy\r\nDeployment scope and integration requirements\r\nTechnical prerequisites and constraints\r\nMaintain standardized handover documentation and templates\r\nProcess Management & Tooling\r\nMaintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking\r\nSet up and manage collaboration workspaces (Teams, SharePoint, etc.)\r\nEnsure onboarding documentation is centrally stored and version-controlled\r\nMeeting & Workshop Coordination\r\nCoordinate onboarding meetings, including:\r\nDeployment sessions\r\nUpgrade planning\r\nSIEM integrations\r\nForest Recovery Test coordination\r\nDocument outcomes and track follow-up actions\r\nProcess Improvement & Scale\r\nIdentify opportunities to standardise onboarding workflows across customer tiers\r\nMaintain structured onboarding templates and milestone frameworks\r\nEmbed key adoption checkpoints into onboarding programs\r\nCustomer Success Support\r\nSupport CSMs during onboarding with coordination, scheduling, and milestone tracking\r\nMaintain onboarding dashboards and success plans\r\nTrack adoption-readiness checkpoints and flag risks\r\nCustomer Health Checks & Voice of Customer (VoC)\r\nManage health check workflows and data collection\r\nConsolidate insights for Customer Success leadership\r\nCoordinate VoC surveys and reporting\r\nDocumentation & Playbook Management\r\nMaintain onboarding playbooks and documentation, including:\r\nHardening guides\r\nCustomer questionnaires\r\nEnvironment validation checklists\r\nSIEM integration prerequisites\r\nDeployment and recovery testing documentation\r\nEnsure all materials are current, structured, and version-controlled\r\nWhat you will bring to the table\r\nRequired\r\n2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software\r\nProven ability to manage multiple concurrent projects across cross-functional teams\r\nStrong skills in milestone tracking, risk management, and dependency coordination\r\nExceptional organization and attention to detail\r\nExcellent written and verbal communication skills\r\nExperience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms\r\nA structured, process-oriented mindset\r\nPreferred\r\nExperience working with CS, Technical Delivery or Professional Services teams\r\nExposure to identity security, Active Directory, Entra ID, or cybersecurity environments\r\nExperience supporting onboarding across multiple customer segments\r\nPlease note this job must be located near one of our office locations: Dallas, TX, Hoboken, NJ, Phoenix, AZ or Toronto, CA.\r\nWhy Join Semperis?\r\nYou'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we'd love to meet you.\r\nSemperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.\r\nSemperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.\r\nApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.\r\nJ-18808-Ljbffr","company":"Semperis","rawCompany":"semperis","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-21T04:49:11.047Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Onboarding Program Manager","description":"At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.\r\nWhat we are looking for\r\nWe are looking for a highly organised and process-driven Onboarding Program Manager to lead the structured execution of customer onboarding programs from deal close through deployment and adoption.\r\nWhat you will be doing\r\nIn this role, you will coordinate onboarding projects across multiple customer segments (Tier0–Tier3), ensuring milestones are delivered on time, documentation is maintained, and internal teams remain aligned throughout the onboarding journey.\r\nYour work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding.\r\nThis is an execution focused role centered on project coordination, process consistency, and cross-functional collaboration. You'll play a key part in shaping a seamless onboarding experience that sets our customers up for long-term success.\r\nYou will be responsible for\r\nProgram & Project Coordination\r\nManage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule\r\nMaintain structured project plans, task tracking, and status reporting\r\nMonitor risks, dependencies, and delays, escalating where necessary\r\nCoordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support teams\r\nSales ? Customer Success Handover\r\nCoordinate the structured Sales-to-CS handover process\r\nEnsure complete knowledge transfer prior to onboarding kick-off\r\nValidate that onboarding inputs are captured, including:\r\nCustomer stakeholders and contacts\r\nAccount structure and hierarchy\r\nDeployment scope and integration requirements\r\nTechnical prerequisites and constraints\r\nMaintain standardized handover documentation and templates\r\nProcess Management & Tooling\r\nMaintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking\r\nSet up and manage collaboration workspaces (Teams, SharePoint, etc.)\r\nEnsure onboarding documentation is centrally stored and version-controlled\r\nMeeting & Workshop Coordination\r\nCoordinate onboarding meetings, including:\r\nDeployment sessions\r\nUpgrade planning\r\nSIEM integrations\r\nForest Recovery Test coordination\r\nDocument outcomes and track follow-up actions\r\nProcess Improvement & Scale\r\nIdentify opportunities to standardise onboarding workflows across customer tiers\r\nMaintain structured onboarding templates and milestone frameworks\r\nEmbed key adoption checkpoints into onboarding programs\r\nCustomer Success Support\r\nSupport CSMs during onboarding with coordination, scheduling, and milestone tracking\r\nMaintain onboarding dashboards and success plans\r\nTrack adoption-readiness checkpoints and flag risks\r\nCustomer Health Checks & Voice of Customer (VoC)\r\nManage health check workflows and data collection\r\nConsolidate insights for Customer Success leadership\r\nCoordinate VoC surveys and reporting\r\nDocumentation & Playbook Management\r\nMaintain onboarding playbooks and documentation, including:\r\nHardening guides\r\nCustomer questionnaires\r\nEnvironment validation checklists\r\nSIEM integration prerequisites\r\nDeployment and recovery testing documentation\r\nEnsure all materials are current, structured, and version-controlled\r\nWhat you will bring to the table\r\nRequired\r\n2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software\r\nProven ability to manage multiple concurrent projects across cross-functional teams\r\nStrong skills in milestone tracking, risk management, and dependency coordination\r\nExceptional organization and attention to detail\r\nExcellent written and verbal communication skills\r\nExperience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms\r\nA structured, process-oriented mindset\r\nPreferred\r\nExperience working with CS, Technical Delivery or Professional Services teams\r\nExposure to identity security, Active Directory, Entra ID, or cybersecurity environments\r\nExperience supporting onboarding across multiple customer segments\r\nPlease note this job must be located near one of our office locations: Dallas, TX, Hoboken, NJ, Phoenix, AZ or Toronto, CA.\r\nWhy Join Semperis?\r\nYou'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we'd love to meet you.\r\nSemperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.\r\nSemperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.\r\nApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.\r\nJ-18808-Ljbffr","datePosted":"2026-04-21T04:49:11.047Z","dateModified":"2026-04-21T04:49:11.047Z","hiringOrganization":{"@type":"Organization","name":"Semperis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ab96b86f018eab5a68adc2f2"},"url":"https://jobsearcher.com/jobs/ab96b86f018eab5a68adc2f2"}}