{"schemaVersion":"jobsearcher.job.v1","id":"ab8b7ee1c5364116751c31cc","url":"https://jobsearcher.com/jobs/ab8b7ee1c5364116751c31cc","canonicalUrl":"https://jobsearcher.com/jobs/ab8b7ee1c5364116751c31cc","title":"Program Manager ( Call Center)","description":"TechOp Solutions International is seeking an experienced Remote Program Manager to lead a high-volume, remote call center. The Program Manager provides overall leadership, management, and strategic direction for the contract, ensuring all contractual requirements, performance objectives, and service levels are achieved. This individual serves as the primary point of contact for the client and is responsible for overseeing all program operations, personnel, financial resources, subcontractors, and continuous improvement initiatives.\nDuties:\nProvide overall leadership and management of the contract and all program operations.\nSupervise and provide direction to all Key Personnel and functional managers.\nPlan, organize, coordinate, and oversee all program activities to ensure successful contract execution.\nServe as the primary liaison between the client, subcontractors, and internal leadership.\nManage staffing, financial resources, budgets, and operational priorities.\nMonitor contract performance, analyze operational metrics, and prepare executive reports.\nOversee project schedules, deliverables, risk management, and issue resolution.\nLead program communications and provide regular status updates to stakeholders..\nOversee change management initiatives, including operational and technology-related enhancements.\nDirect the development and maintenance of Standard Operating Procedures (SOPs), work instructions, and operational documentation.\nResearch emerging technologies and recommend process improvements that enhance customer experience, operational efficiency, and service delivery.\nPromote continuous improvement, quality service, and operational excellence.\nPerform additional duties as assigned\n\nRequirements\n\nBachelor's degree from an accredited institution.\nMinimum eight (8) years of experience managing large-scale customer service, contact center, or operational support programs\nDemonstrated experience leading cross-functional teams, managing budgets, and overseeing contract performance.\nExcellent leadership, communication, organizational, and stakeholder management skills.\nMust meet security eligibility requirements.\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","company":"Techopsolutions","rawCompany":"techopsolutions","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:08:51.872Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager ( Call Center)","description":"TechOp Solutions International is seeking an experienced Remote Program Manager to lead a high-volume, remote call center. The Program Manager provides overall leadership, management, and strategic direction for the contract, ensuring all contractual requirements, performance objectives, and service levels are achieved. This individual serves as the primary point of contact for the client and is responsible for overseeing all program operations, personnel, financial resources, subcontractors, and continuous improvement initiatives.\nDuties:\nProvide overall leadership and management of the contract and all program operations.\nSupervise and provide direction to all Key Personnel and functional managers.\nPlan, organize, coordinate, and oversee all program activities to ensure successful contract execution.\nServe as the primary liaison between the client, subcontractors, and internal leadership.\nManage staffing, financial resources, budgets, and operational priorities.\nMonitor contract performance, analyze operational metrics, and prepare executive reports.\nOversee project schedules, deliverables, risk management, and issue resolution.\nLead program communications and provide regular status updates to stakeholders..\nOversee change management initiatives, including operational and technology-related enhancements.\nDirect the development and maintenance of Standard Operating Procedures (SOPs), work instructions, and operational documentation.\nResearch emerging technologies and recommend process improvements that enhance customer experience, operational efficiency, and service delivery.\nPromote continuous improvement, quality service, and operational excellence.\nPerform additional duties as assigned\n\nRequirements\n\nBachelor's degree from an accredited institution.\nMinimum eight (8) years of experience managing large-scale customer service, contact center, or operational support programs\nDemonstrated experience leading cross-functional teams, managing budgets, and overseeing contract performance.\nExcellent leadership, communication, organizational, and stakeholder management skills.\nMust meet security eligibility requirements.\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","datePosted":"2026-08-15T13:08:51.872Z","dateModified":"2026-08-15T13:08:51.872Z","hiringOrganization":{"@type":"Organization","name":"Techopsolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ab8b7ee1c5364116751c31cc"},"url":"https://jobsearcher.com/jobs/ab8b7ee1c5364116751c31cc"}}