Applicantion Support Specialist

Provide first-line IT support to end users by diagnosing and resolving hardware, software, and access issues across multiple channels. This role involves managing support tickets, configuring devices, administering user accounts, and collaborating with internal teams to ensure the timely resolution of technical problems. Ideal for early-career IT professionals with strong troubleshooting abilities, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented environment with a flexible schedule. What Youll DoProvide Tier 12 technical support via phone, email, chat, and ticketing systemsLog, categorize, and manage incidents in a call tracking system Troubleshoot hardware, software, and access issues using established processes and knowledge bases Escalate complex issues and collaborate with internal IT teams Document solutions and contribute to internal knowledge base improvements Support end users with basic how-to guidance (logins, printing, Office tools, etc.) Assist with device setup and configuration (laptops, desktops, tablets) Perform user account administration (Active Directory, email systems, business apps) Participate in system upgrades, deployments, and internal IT projects Follow IT security protocols and organizational policies What Were Looking For13 years of experience in a technical support/help desk or call center environmentStrong troubleshooting skills with the ability to follow structured processes Experience supporting Windows OS and Microsoft OfficeFamiliarity with ticketing systems and call tracking toolsBasic understanding of user administration (Active Directory, Office 365 or similar) Ability to manage multiple priorities in a high-volume support environment Strong communication skills and a customer-first mindset Self-starter who can work independently and as part of a team Nice to Have:Experience with Mac/Apple devices Exposure to mobile device support Knowledge of enterprise applications or CRM systems