{"schemaVersion":"jobsearcher.job.v1","id":"ab17e39e7d66ee1365eb5acc","url":"https://jobsearcher.com/jobs/ab17e39e7d66ee1365eb5acc","canonicalUrl":"https://jobsearcher.com/jobs/ab17e39e7d66ee1365eb5acc","title":"Cloud Engineer II","description":"Overview\nIn this Contract Cloud Engineer II role, you will support Next Gen Contact Center modernization focused on Amazon Connect and Salesforce Voice integrations. You will work with cross-functional teams to configure, validate, and deploy secure, scalable cloud solutions that improve customer and agent experiences. You will enhance IVR, routing, self-service, and omni-channel capabilities while exploring AI-enabled features. This position offers hands-on development, automation, and technical documentation to drive modernization at scale. You will contribute to a delivery-focused, security-conscious environment with measurable impact.\n\nResponsibilitiesSupport Amazon Connect development, configuration, and cloud contact center modernizationAssist with Salesforce Voice integration and related API developmentEnhance IVR, routing, queues, chat, self-service, and customer journey capabilitiesSupport AI-enabled contact center features such as conversational IVR, bots, agent assist, and call summarizationBuild and support cloud components using AWS services (Lambda, Lex, Polly, DynamoDB, CloudWatch, CloudFront, S3, API Gateway)Contribute to automation, Infrastructure as Code, CI/CD pipelines, and deployment practices using Terraform, Git, and Azure DevOpsParticipate in testing, troubleshooting, implementation readiness, and technical documentation\nKey requirements2+ years of hands-on development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environmentsExperience with Amazon Connect or a similar cloud contact center platformExperience with Salesforce, Salesforce Voice, or CRM-based contact center integrationsWorking knowledge of API integrations, payloads, troubleshooting, and integration flowsDevelopment experience with Node.js, JavaScript, Python, TypeScript, or similar languagesFamiliarity with AWS services commonly used with Amazon ConnectExperience with Terraform, Git, CI/CD pipelines, Azure DevOps, or comparable DevOps toolsUnderstanding of IVR design, call flows, routing, queues, prompts, chat, self-service, and omni-channel contact center conceptsGeneral understanding of cloud security, access controls, logging, monitoring, and secure development practicesAbility to communicate clearly with technical and non-technical partnersclear communicationcollaborationproblem-solvingNode.jsJavaScriptPython","company":"Kforce","rawCompany":"kforce","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T03:50:46.140Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Engineer II","description":"Overview\nIn this Contract Cloud Engineer II role, you will support Next Gen Contact Center modernization focused on Amazon Connect and Salesforce Voice integrations. You will work with cross-functional teams to configure, validate, and deploy secure, scalable cloud solutions that improve customer and agent experiences. You will enhance IVR, routing, self-service, and omni-channel capabilities while exploring AI-enabled features. This position offers hands-on development, automation, and technical documentation to drive modernization at scale. You will contribute to a delivery-focused, security-conscious environment with measurable impact.\n\nResponsibilitiesSupport Amazon Connect development, configuration, and cloud contact center modernizationAssist with Salesforce Voice integration and related API developmentEnhance IVR, routing, queues, chat, self-service, and customer journey capabilitiesSupport AI-enabled contact center features such as conversational IVR, bots, agent assist, and call summarizationBuild and support cloud components using AWS services (Lambda, Lex, Polly, DynamoDB, CloudWatch, CloudFront, S3, API Gateway)Contribute to automation, Infrastructure as Code, CI/CD pipelines, and deployment practices using Terraform, Git, and Azure DevOpsParticipate in testing, troubleshooting, implementation readiness, and technical documentation\nKey requirements2+ years of hands-on development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environmentsExperience with Amazon Connect or a similar cloud contact center platformExperience with Salesforce, Salesforce Voice, or CRM-based contact center integrationsWorking knowledge of API integrations, payloads, troubleshooting, and integration flowsDevelopment experience with Node.js, JavaScript, Python, TypeScript, or similar languagesFamiliarity with AWS services commonly used with Amazon ConnectExperience with Terraform, Git, CI/CD pipelines, Azure DevOps, or comparable DevOps toolsUnderstanding of IVR design, call flows, routing, queues, prompts, chat, self-service, and omni-channel contact center conceptsGeneral understanding of cloud security, access controls, logging, monitoring, and secure development practicesAbility to communicate clearly with technical and non-technical partnersclear communicationcollaborationproblem-solvingNode.jsJavaScriptPython","datePosted":"2026-09-15T03:50:46.140Z","dateModified":"2026-09-15T03:50:46.140Z","hiringOrganization":{"@type":"Organization","name":"Kforce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ab17e39e7d66ee1365eb5acc"},"url":"https://jobsearcher.com/jobs/ab17e39e7d66ee1365eb5acc"}}