Museum Shop Manager

Museum Shop Manager, Full-Time, ExemptWhy Join Us?Consider joining our creative and dynamic Museum Shop team! The Museum Shop Manager oversees the day-to-day operations of The Museum Shop, special exhibition exit shops, and E-store. They are responsible for implementing all procedures and policies to maximize revenue generation and create a welcoming retail environment. The Museum Shop Manager leads the visual merchandising process, ensuring that product selection connects with the Denver Art Museum’s collections and enhances the visitor experience. Be a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all!Schedule: Full-time work schedule that varies based on business needs and may include evenings, weekends, and holidays.Pay: The hiring salary range for the position is $60,000-$74,000 annually, based on experience.Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Membership and perks.Please note: The Denver Art Museum does not provide parking for its employees.What You’ll DoBring the fun! Energize the shop with a positive attitude and contagious enthusiasm for staff and guestsCultivate a positive and motivating Shop environment that inspires high morale, engagement, and long-term commitment from staffDirectly manage and collaborate with shop Associates, Leads, and Warehouse SpecialistWork with the Buyer and the Director of Retail in the execution of buying strategies and vison along with annual work plan and budgetOversee all Shop operational and staffing plans, including completion of daily deposits, disbursement of cash drawers to cashiers, weekly schedules, daily opening and closing procedures, and completion of purchase ordersAssist leadership and the warehouse staff with the DAM’s E-Shop, including inventory discrepancies, shipping and receiving, and all aspects of customer serviceWork with Director to develop visual merchandising strategies for The Shop, exhibition exit shops, and the E-Store that align with curatorial and DAM brand initiatives and support the visitor experienceEstablish and models best practices by assisting visitors and staff in a consistently courteous, professional, and friendly mannerLead hiring and training to meet institutional needs and foster a team culture that exemplifies the museum’s values, incorporates staff feedback, and supports professional developmentLead the yearly inventory process Consistent usage of the Racial Equity Lens in day-to-day operationsThis position may supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU.What We’re Looking ForA high School diploma or equivalent and previous retail experience (7+ years preferred)Prior experience managing in a retail environmentThorough retail operational sales knowledgeThorough visual merchandising knowledgeBasic Math skills for handling cash and inventoryAbility to manage an operating budget, including staff salaries/payrollProven managerial skills and ability to serve as a strong team leader while working side-by-side with direct reportsExcellent customer service skills and ability to instill same in direct reportsOutstanding interpersonal and communication skillsProfessional demeanor under stress and complicated circumstancesPeople-oriented perspective with a focus on inclusivenessDependability, punctuality, and a team- oriented and collaborative mindsetPropensity for being detail- oriented with good organizational skillsAbility to adapt to a variety of situations. No day is the same and have the passion to come in everyday and make a differenceA dynamic, flexible approach when changes arisePatience with the ability to listen and understandCreative and curious mindsetWorking Environment/Physical ActivitiesRequired to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and eventsEnvironment: temperature controlledActivitiesAbility to stand for long periods of time (entire shift)Capable of lifting/moving up to 30-40 lbsAble to bend, reach, and climb ladders as needed for merchandising and stockingNOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position.What To ExpectWe know job searching can be overwhelming, so here’s a transparent look at our process:Application close date: April 30, 2026.Our hiring team will review the applications and resumes and select candidates for interview. The interview process may include a phone screening and in-person and/or video panel interviews at the DAM.Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status.Candidates selected for interviews will be contacted directly.Who We AreAt the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal opportunity, and belonging inside and out.The museum serves as a platform for creative expression and community well-being by collecting and presenting work by artists from diverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices by sharing the work of and collaborating with artists and creatives from all races, backgrounds, and identities.We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity—connecting, inspiring, and empowering people and communities. The museum’s board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museum an inclusive and diverse place where everyone always feels welcome.