{"schemaVersion":"jobsearcher.job.v1","id":"aaee972799b622f1f3b94eaa","url":"https://jobsearcher.com/jobs/aaee972799b622f1f3b94eaa","canonicalUrl":"https://jobsearcher.com/jobs/aaee972799b622f1f3b94eaa","title":"Customer Service Supervisor","description":"Pet Host Lead (Customer Service Supervisor)\nFull-Time | Front Desk Leadership Role\n\nAre you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.\n\nWho We Are\nNVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.\n\nAt NVA Pet Resorts, our mission is simple:\n\nCreate safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.\n\nPosition Overview\nThe Pet Host Lead is the frontline service leader of the resort.\n\nResponsibilities\n\nSupervising daily front desk operations\n\nCoaching and supporting Pet Hosts\n\nEnsuring service standards are consistently upheld\n\nDriving reservations, promotions, and membership sales\n\nManaging client concerns with professionalism and confidence\n\nSupporting occupancy and revenue optimization\n\nMaintaining lobby safety and presentation\n\nWorking closely with the General Manager and leadership team to ensure strong service execution and sales performance\n\nWhat You’ll Do\n\nLead front desk operations during your shift\n\nTrain and mentor new Hosts\n\nReinforce service, sales, and documentation standards\n\nMonitor reservation accuracy and revenue opportunities\n\nStep in to resolve escalated client concerns\n\nHold the team accountable to promotions and membership initiatives\n\nSales & Client Growth\n\nConduct tours for prospective clients\n\nExplain daycare, boarding, grooming, and training services\n\nPromote packages, add-on services, and seasonal promotions\n\nDrive membership sign-ups and rebooking\n\nSupport occupancy goals during peak and non-peak periods\n\nIdentify upsell opportunities that genuinely benefit pets and pet parents\n\nComfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way\n\nClient Experience\n\nOversee check-in and check-out processes\n\nAnswer calls, emails, and voicemails promptly\n\nManage waitlists during peak seasons and maximize room utilization\n\nMaintain relationships with high-value clients\n\nOperational Excellence\n\nManage and reconcile transactions\n\nMonitor inventory for retail and lobby supplies\n\nEnsure accurate client and pet records\n\nMaintain organized and hazard‑free common areas\n\nCoordinate closely with pet care, grooming, and leadership teams\n\nWhat We’re Looking For\nWe are seeking someone who is:\n\nExperienced in supervising or leading a team (1+ year preferred)\n\nComfortable with sales conversations and membership promotion\n\nConfident giving tours and explaining service value\n\nStrong in customer service and conflict resolution\n\nDetail‑oriented and organized\n\nProfessional in both written and verbal communication\n\nReliable — especially on weekends and holidays\n\nRequirements\nYou must be able to:\n\nWork weekends and holidays\n\nLift up to 60 lbs\n\nStand for extended periods\n\nHandle dogs of all sizes safely\n\nMaintain composure in high‑traffic environments\n\nAnimal experience is plus but not required\n\nBenefits & Perks\n\nHealth, Dental & Vision\n\nInsurance\n\nEmployee Pet Care Discounts\n\nTips\n\nGrowth opportunities within NVA\n\nEqual Opportunity Employer\nNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.\n\n#J-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Winchester","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-07-06T03:19:10.505Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"}],"industries":[{"code":"812910","title":"Pet Care (except Veterinary) Services","slug":"pet-care-except-veterinary-services"},{"code":"812990","title":"All Other Personal Services","slug":"all-other-personal-services"},{"code":"459910","title":"Pet and Pet Supplies Retailers","slug":"pet-and-pet-supplies-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Supervisor","description":"Pet Host Lead (Customer Service Supervisor)\nFull-Time | Front Desk Leadership Role\n\nAre you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.\n\nWho We Are\nNVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.\n\nAt NVA Pet Resorts, our mission is simple:\n\nCreate safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.\n\nPosition Overview\nThe Pet Host Lead is the frontline service leader of the resort.\n\nResponsibilities\n\nSupervising daily front desk operations\n\nCoaching and supporting Pet Hosts\n\nEnsuring service standards are consistently upheld\n\nDriving reservations, promotions, and membership sales\n\nManaging client concerns with professionalism and confidence\n\nSupporting occupancy and revenue optimization\n\nMaintaining lobby safety and presentation\n\nWorking closely with the General Manager and leadership team to ensure strong service execution and sales performance\n\nWhat You’ll Do\n\nLead front desk operations during your shift\n\nTrain and mentor new Hosts\n\nReinforce service, sales, and documentation standards\n\nMonitor reservation accuracy and revenue opportunities\n\nStep in to resolve escalated client concerns\n\nHold the team accountable to promotions and membership initiatives\n\nSales & Client Growth\n\nConduct tours for prospective clients\n\nExplain daycare, boarding, grooming, and training services\n\nPromote packages, add-on services, and seasonal promotions\n\nDrive membership sign-ups and rebooking\n\nSupport occupancy goals during peak and non-peak periods\n\nIdentify upsell opportunities that genuinely benefit pets and pet parents\n\nComfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way\n\nClient Experience\n\nOversee check-in and check-out processes\n\nAnswer calls, emails, and voicemails promptly\n\nManage waitlists during peak seasons and maximize room utilization\n\nMaintain relationships with high-value clients\n\nOperational Excellence\n\nManage and reconcile transactions\n\nMonitor inventory for retail and lobby supplies\n\nEnsure accurate client and pet records\n\nMaintain organized and hazard‑free common areas\n\nCoordinate closely with pet care, grooming, and leadership teams\n\nWhat We’re Looking For\nWe are seeking someone who is:\n\nExperienced in supervising or leading a team (1+ year preferred)\n\nComfortable with sales conversations and membership promotion\n\nConfident giving tours and explaining service value\n\nStrong in customer service and conflict resolution\n\nDetail‑oriented and organized\n\nProfessional in both written and verbal communication\n\nReliable — especially on weekends and holidays\n\nRequirements\nYou must be able to:\n\nWork weekends and holidays\n\nLift up to 60 lbs\n\nStand for extended periods\n\nHandle dogs of all sizes safely\n\nMaintain composure in high‑traffic environments\n\nAnimal experience is plus but not required\n\nBenefits & Perks\n\nHealth, Dental & Vision\n\nInsurance\n\nEmployee Pet Care Discounts\n\nTips\n\nGrowth opportunities within NVA\n\nEqual Opportunity Employer\nNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.\n\n#J-18808-Ljbffr","datePosted":"2026-07-06T03:19:10.505Z","dateModified":"2026-07-06T03:19:10.505Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Winchester","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aaee972799b622f1f3b94eaa"},"url":"https://jobsearcher.com/jobs/aaee972799b622f1f3b94eaa"}}