Customer Service Associate - Travel Required

Second Life Mac (SLM) is looking for a Customer Service professional that loves to travel to help manage the shipping services between SLM and our Clients.At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.To complete your application, please complete our 5-minute application survey here: https://go.cultureindex.com/p/toUC5q21d5JfQogQl1kWho is Second Life MacSLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long term business plan and vision.Who You AreFounded in 2013, Second Life Mac (SLM) set out to make a difference by connecting people with the best technology — with affordability and sustainability in mind. Since then, we’ve become recognized for our thought leadership and commitment to excellence, reselling Apple products to customers worldwide while maximizing value for our client network.As we continue to grow our reputation as a leader in Apple device buybacks, we’re seeking talented individuals who share our drive to elevate our mission even further. Our team is dedicated, innovative, and constantly striving to improve every day.Duties:Serve as the primary in-person interaction with Clients by maintaining strong relationships and adapting to Client needsCoordinate devices being transported to SLM Operations Center in SkokiePackage, count, and check for quality issues of devices at Client sitesSchedule pickup of devices with 3rd party vendors including FedEx, UPS, etcUtilize gaylords, boxes, and foam for effective packaging of electronic devicesEngage in regular weekly travel within the continental US based on business needsAdhere to SLM’s Travel and Expense Policy, including the submission of monthly expense reportsEfficiently and accurately count devices by type to forecast incoming devicesUtilize ERP system for proper recordkeepingOn days without travel, Pickup Associates are assigned to tasks in the Operations Center according to business needsProvide and maintain a quality of work that exceeds customer expectationsQualifications/Requirements:Ability to perform physical tasks such as lifting heavy boxes, standing for extended periods, and operating warehouse equipment safelyThe candidate must possess a valid driver’s license with a clean driving recordCMV medical certificate is a plusWarehouse experience is a plusThe candidate must be professional and possess excellent communication skillsThe candidate must be self-motivated and energeticNext steps:Complete our 5-minute application survey here: https://go.cultureindex.com/p/toUC5q21d5JfQogQl1kOur team will be in touch if there is a fit