{"schemaVersion":"jobsearcher.job.v1","id":"aac3a96e2aa3f40b7717a0eb","url":"https://jobsearcher.com/jobs/aac3a96e2aa3f40b7717a0eb","canonicalUrl":"https://jobsearcher.com/jobs/aac3a96e2aa3f40b7717a0eb","title":"Remote Technical Support Analyst – Software Help Desk","description":"HelpfulRemote is seeking a remote, full-time technical support specialist to assist dealership clients using CDK software. You will handle inquiries via phone, chat, email, and online tickets, log cases, and guide customers to resolutions with clear communication.\r\nThe role emphasizes strong problem-solving, familiarity with Windows and iOS, and the ability to escalate complex issues within a collaborative team. A degree is preferred, and French or Spanish language skills are a plus.#J-18808-Ljbffr","company":"Helpfulremote","rawCompany":"helpfulremote","city":"Brooklyn","state":"NY","isRemote":true,"isActive":false,"createdAt":"2026-10-15T01:33:24.485Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Analyst – Software Help Desk","description":"HelpfulRemote is seeking a remote, full-time technical support specialist to assist dealership clients using CDK software. You will handle inquiries via phone, chat, email, and online tickets, log cases, and guide customers to resolutions with clear communication.\r\nThe role emphasizes strong problem-solving, familiarity with Windows and iOS, and the ability to escalate complex issues within a collaborative team. A degree is preferred, and French or Spanish language skills are a plus.#J-18808-Ljbffr","datePosted":"2026-10-15T01:33:24.485Z","dateModified":"2026-10-15T01:33:24.485Z","hiringOrganization":{"@type":"Organization","name":"Helpfulremote","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aac3a96e2aa3f40b7717a0eb"},"url":"https://jobsearcher.com/jobs/aac3a96e2aa3f40b7717a0eb"}}