{"schemaVersion":"jobsearcher.job.v1","id":"aab76a7dcfcfcec170293b83","url":"https://jobsearcher.com/jobs/aab76a7dcfcfcec170293b83","canonicalUrl":"https://jobsearcher.com/jobs/aab76a7dcfcfcec170293b83","title":"Account Program Specialist","description":"Overview:\n\nJoin the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.\n\nAs we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!\nWhat You’ll Be Doing:\nThe Account Program Specialist is responsible for day-to-day customer experience and\ninteractions. This role ensures that customer satisfaction and engagement are maintained at\nhigh levels, and that all customer-related processes and interactions are executed efficiently\nand effectively.\nWhat Makes Nextech Different?:\nPaid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.\nTop-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.\nDental & Vision Coverage – Prioritize your overall health with added benefits.\nSupplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.\nFREE Life Insurance – Coverage equal to your annualized pay at no cost to you.\n401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.\nGenerous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO).\nMin Compensation: USD $45,000.00/Yr. Max Compensation: USD $65,000.00/Yr. Responsibilities:\nEngages with customers daily to ensure high satisfaction and resolve concerns promptly\nBuilds and maintains relationships with key customer contacts and decision-makers\nActs as the main point of contact, addressing and resolving customer issues in a timely\nmanner\nImplements strategies to enhance customer engagement and satisfaction\nAnalyzes customer feedback and data to identify opportunities for improvement\nCollaborates with internal teams to ensure customer needs are met and exceeded\nProvides regular updates and reports on customer experience metrics and performance\nIdentifies and capitalizes on opportunities to improve customer engagement\nEnsures compliance with relevant policies, procedures, and regulations\nProactively communicates to ensure customer satisfaction with current services\nSupports Strategic Account Managers (SAMs) in identifying strategic growth areas\nManages billing, AR, and provides updates, including ETAs and notes, in a systematic\nmanner\nEnsures adherence to preventative maintenance schedules\nAttends monthly tactical meetings with customers to discuss open work orders, quotes,\nand other relevant topics\nCompletes assigned tasks in a safe, accurate, thorough, and alert manner\nUpholds Company policies and procedures\nWorks in a professional manner with managers, supervisors, coworkers, customers, and\nthe public\nOther related job duties as assigned\nQualifications:\nIntermediate proficiency with Microsoft Office suite of applications (Word, Excel,\nPowerPoint, etc.)\nExcellent communication and presentation skills\nAbility to develop and maintain strong customer relationships\nAbility to operate with a high degree of autonomy and professionalism\nExceptional collaborative team-oriented communication skills\nAbility to interface across all levels of the organization\nDemonstrate strong customer service skills and ability to proactively address customer\nissues and concerns\nAbility to organize and prioritize work schedules to meet deadlines and business needs\nAbility to thrive in a dynamic and fast-paced environment\nAble to prioritize duties and manage multiple projects from start to finish with minimal\nsupervision\nMust possess the ability to take initiative to complete assignments and job\nresponsibilities with minimal supervision\nExceptional attention to detail and excellent organizational skills\nWhat We’re Looking For:\nHigh School diploma plus 1-3 years of Customer Service and/or call center experience\nProven track record of driving customer satisfaction\nMust have strong relationship building skills\nPrevious experience in HVAC Industry or other service business preferred\nPhysical Requirements:\nContinuously able to work in office environment\nContinuously able to operate a computer and other office productivity machinery,\nsuch as a copy machine, telephone, and computer printer\nContinuously able to sit at a computer for up to 8 hours\nAble to alternate between sitting and standing, as needed throughout the day\nOccasionally able to lift up to 15 lbs.\nContinuously requires vision, hearing, twisting, and talking\nOccasionally requires walking, lifting, carrying, reaching, kneeling,\npushing/pulling, bending, and crouching\nRarely requires climbing\nOther requirements:\nMay be required to use personal smartphone with a camera capable of reading a QR\ncode for 2 factor authentication","company":"NexTech","rawCompany":"nextech","city":"Franklin","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:09:08.783Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"423730","title":"Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers","slug":"warm-air-heating-and-air-conditioning-equipment-and-supplies-merchant-wholesalers"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Program Specialist","description":"Overview:\n\nJoin the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.\n\nAs we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!\nWhat You’ll Be Doing:\nThe Account Program Specialist is responsible for day-to-day customer experience and\ninteractions. This role ensures that customer satisfaction and engagement are maintained at\nhigh levels, and that all customer-related processes and interactions are executed efficiently\nand effectively.\nWhat Makes Nextech Different?:\nPaid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.\nTop-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.\nDental & Vision Coverage – Prioritize your overall health with added benefits.\nSupplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.\nFREE Life Insurance – Coverage equal to your annualized pay at no cost to you.\n401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.\nGenerous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO).\nMin Compensation: USD $45,000.00/Yr. Max Compensation: USD $65,000.00/Yr. Responsibilities:\nEngages with customers daily to ensure high satisfaction and resolve concerns promptly\nBuilds and maintains relationships with key customer contacts and decision-makers\nActs as the main point of contact, addressing and resolving customer issues in a timely\nmanner\nImplements strategies to enhance customer engagement and satisfaction\nAnalyzes customer feedback and data to identify opportunities for improvement\nCollaborates with internal teams to ensure customer needs are met and exceeded\nProvides regular updates and reports on customer experience metrics and performance\nIdentifies and capitalizes on opportunities to improve customer engagement\nEnsures compliance with relevant policies, procedures, and regulations\nProactively communicates to ensure customer satisfaction with current services\nSupports Strategic Account Managers (SAMs) in identifying strategic growth areas\nManages billing, AR, and provides updates, including ETAs and notes, in a systematic\nmanner\nEnsures adherence to preventative maintenance schedules\nAttends monthly tactical meetings with customers to discuss open work orders, quotes,\nand other relevant topics\nCompletes assigned tasks in a safe, accurate, thorough, and alert manner\nUpholds Company policies and procedures\nWorks in a professional manner with managers, supervisors, coworkers, customers, and\nthe public\nOther related job duties as assigned\nQualifications:\nIntermediate proficiency with Microsoft Office suite of applications (Word, Excel,\nPowerPoint, etc.)\nExcellent communication and presentation skills\nAbility to develop and maintain strong customer relationships\nAbility to operate with a high degree of autonomy and professionalism\nExceptional collaborative team-oriented communication skills\nAbility to interface across all levels of the organization\nDemonstrate strong customer service skills and ability to proactively address customer\nissues and concerns\nAbility to organize and prioritize work schedules to meet deadlines and business needs\nAbility to thrive in a dynamic and fast-paced environment\nAble to prioritize duties and manage multiple projects from start to finish with minimal\nsupervision\nMust possess the ability to take initiative to complete assignments and job\nresponsibilities with minimal supervision\nExceptional attention to detail and excellent organizational skills\nWhat We’re Looking For:\nHigh School diploma plus 1-3 years of Customer Service and/or call center experience\nProven track record of driving customer satisfaction\nMust have strong relationship building skills\nPrevious experience in HVAC Industry or other service business preferred\nPhysical Requirements:\nContinuously able to work in office environment\nContinuously able to operate a computer and other office productivity machinery,\nsuch as a copy machine, telephone, and computer printer\nContinuously able to sit at a computer for up to 8 hours\nAble to alternate between sitting and standing, as needed throughout the day\nOccasionally able to lift up to 15 lbs.\nContinuously requires vision, hearing, twisting, and talking\nOccasionally requires walking, lifting, carrying, reaching, kneeling,\npushing/pulling, bending, and crouching\nRarely requires climbing\nOther requirements:\nMay be required to use personal smartphone with a camera capable of reading a QR\ncode for 2 factor authentication","datePosted":"2026-04-14T11:09:08.783Z","dateModified":"2026-04-14T11:09:08.783Z","hiringOrganization":{"@type":"Organization","name":"NexTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aab76a7dcfcfcec170293b83"},"url":"https://jobsearcher.com/jobs/aab76a7dcfcfcec170293b83"}}