Patient Registration Representative - Bilingual Required

Front Desk CoordinatorPRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. BILINGUAL REQUIREDPRIMARY DUTIES AND RESPONSIBILITIESResponsible for registering patients and scheduling patient visitsProvide appointments to patients using scheduling guidelinesMake pre-appointment calls.Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.Process patient paymentsCollect and post payments on patient accounts into EPMReconcile and close daily batch at end of business dayPerformance of administrative dutiesAnswers phone calls and handles incoming and outgoing faxesObtains release of information requestsAssist patients with information requestsAttendanceEnsures attendance and hours worked are accurately recorded in computerized timekeeping systemProperly manages PTO hoursResponsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekendsGENERAL DEVELOPMENTRequires basic organizational skills, typically to organize own workJob duties require the ability to work independently and as part of a teamJob duties are typically performed in response to workflow or ongoing direction by supervisors or othersEmployees are able to effectively select from alternatives to situations encountered on the jobEmployees focus is primarily on their own workDuties require the compilation of informationPROFESSIONAL & TECHNICAL KNOWLEDGEPossesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required.TECHNICAL SKILLSAbility to prepare basic correspondence and simple reports using computer.Ability to create, send and manage email.Ability to use a multi-line phone systemAbility to access web-based applications and other computer programs.Fully functional in use of the EPM program