Client Success Manager

About Us Cleverbridge is the smarter way to sell globally. As a premium Merchant of Record (MoR), we simplify global software sales by combining powerful platform capabilities – including payments, subscriptions, taxes, and compliance – with expert services that fuel growth across the entire customer lifecycle. From onboarding and implementation to ongoing optimization and strategic guidance, our team works as an extension of our clients, helping them remove friction, reduce risk, and expand into new markets with confidence. About The Role We are seeking a Client Success Manager with a commercial and consultative mind to help our mid‑market clients grow and retain their digital business with Cleverbridge. Our team is responsible for driving client outcomes across a portfolio of accounts through structured success planning, performance analysis and cross‑functional implementation of growth initiatives. The role partners closely with internal teams including Technical Account Management, Professional Services, Product Management, Payments and Sales to ensure client needs are understood, prioritised and actioned effectively. This is an individual contributor role. The ideal candidate is a self‑starter with strong ethical and business judgement and a willingness to approach tasks with enthusiasm and a strong sense of ownership. Your Responsibilities Own a portfolio of clients with accountability for retention, growth and overall account health Build and maintain client success plans tied to business goals, risks, and measurable outcomes Provide internal visibility into account status, performance, risks and priorities Analyze e‑commerce performance across areas such as conversion, renewals, payment success, and customer experience Deliver regular business reviews to communicate trends, opportunities, and recommended actions Maintain an accurate ongoing financial forecast to manage the financial health of your portfolio Serve as the primary point of contact for our clients, maintain strong working relationships across key stakeholders, including C‑level executives, and expand influence over time Partner with Technical Account Managers and other delivery teams to ensure strategic priorities are implemented and provide the desired outcomes Identify growth and optimisation opportunities and assist Sales on commercial expansion Conduct commercial negotiations and work with legal to ensure up‑to‑date and accurate contracting Develop a strong understanding of Cleverbridge capabilities, market dynamics, and how those tie back to your clients’ business model Qualifications 2+ years of experience in customer success, account management, e‑commerce, or client‑facing consulting in a technology environment Proven ability to manage client relationships and drive retention, adoption and measurable business outcomes Strong analytical skills with the ability to interpret performance data and translate it into recommendations Experience building success plans, leading business reviews, and identifying risk Strong presentation and storytelling skills with experience working with senior management Ability to work cross‑functionally in a fast‑paced environment and keep multiple priorities moving Proficiency in Salesforce and common reporting tools, Power‑BI experience is a plus A reasonable estimate of salary range for a new employee to be offered this role would be between $60,000 to $80,000 which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Cleverbridge is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs. Cleverbridge does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Cleverbridge. Our Benefits Flexible work options – Work hybrid or fully remote with flexible hours (varies by role and team) Inspiring office environments – Collaborate in modern offices in the heart of Cologne and Chicago Health & well‑being – Get gym reimbursement, join wellness challenges, and access other health benefits Learning & development – Grow your skills with structured programmes and a personal L&D budget Employee support programs – Access 401(k), pension plans, volunteer time off, mentoring, and more Referral programme – Earn cash bonuses when your referrals join the Cleverbridge team Still have questions? Get in touch with us! Whether it’s a role‑specific question or a question about life at Cleverbridge, we would love to chat with you and will do our best to respond as quickly as possible. #J-18808-Ljbffr