{"schemaVersion":"jobsearcher.job.v1","id":"aa5b43784f048254aa96d2d2","url":"https://jobsearcher.com/jobs/aa5b43784f048254aa96d2d2","canonicalUrl":"https://jobsearcher.com/jobs/aa5b43784f048254aa96d2d2","title":"Customer Support Representative - Hardware Logistics & Shipping Support","description":"An enterprise client is seeking a freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.Job DescriptionRespond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery statusManage internal support requests from sales and operations teamsCommunicate delays or issues clearly and professionally to both customers and stakeholdersTrack and document interactions within CRM systemsSupport additional operational tasks related to hardware distribution as neededQualificationsStrong written and verbal communication skills in English, with the ability to explain logistical or technical issues clearly. Prior experience in customer service or support rolesReliable access to a PC or Mac with strong internet connectivity (Chromebooks/iPads not supported)Highly prefer candidates to have:Familiarity with CRM platforms such as Salesforce or ZendeskExperience working in logistics, shipping, or hardware-related environmentsAbility to maintain consistent performance in a fast-paced, high-volume environment Additional InformationRemote workBe part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.","company":"Upwork","rawCompany":"upwork","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-03T02:24:45.944Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"17-2061.00","title":"Computer Hardware Engineers","slug":"computer-hardware-engineers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"334417","title":"Electronic Connector Manufacturing","slug":"electronic-connector-manufacturing"},{"code":"334118","title":"Computer Terminal and Other Computer Peripheral Equipment Manufacturing","slug":"computer-terminal-and-other-computer-peripheral-equipment-manufacturing"},{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative - Hardware Logistics & Shipping Support","description":"An enterprise client is seeking a freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.Job DescriptionRespond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery statusManage internal support requests from sales and operations teamsCommunicate delays or issues clearly and professionally to both customers and stakeholdersTrack and document interactions within CRM systemsSupport additional operational tasks related to hardware distribution as neededQualificationsStrong written and verbal communication skills in English, with the ability to explain logistical or technical issues clearly. Prior experience in customer service or support rolesReliable access to a PC or Mac with strong internet connectivity (Chromebooks/iPads not supported)Highly prefer candidates to have:Familiarity with CRM platforms such as Salesforce or ZendeskExperience working in logistics, shipping, or hardware-related environmentsAbility to maintain consistent performance in a fast-paced, high-volume environment Additional InformationRemote workBe part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.","datePosted":"2026-05-03T02:24:45.944Z","dateModified":"2026-05-03T02:24:45.944Z","hiringOrganization":{"@type":"Organization","name":"Upwork","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aa5b43784f048254aa96d2d2"},"url":"https://jobsearcher.com/jobs/aa5b43784f048254aa96d2d2"}}