{"schemaVersion":"jobsearcher.job.v1","id":"aa4e97ccbc56cf552a07f93d","url":"https://jobsearcher.com/jobs/aa4e97ccbc56cf552a07f93d","canonicalUrl":"https://jobsearcher.com/jobs/aa4e97ccbc56cf552a07f93d","title":"Desktop Support Technician","description":"Job Requirements\nBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards\nConceives and provides advice and guidance to colleagues regarding incidents\nMaintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities\nIdentify, log and resolve technical problems with software applications or network systems\nIdentifies improvement areas that can be documented\nIdentify potential changes and system improvements and present to leadership for consideration and implementation\nEnsure that work is carried out within agreed service levels and in accordance with department guidelines\nHelps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership\nIdentify improvements and add to client databases with up to date solutions and clear record of activities\nIdentify, explain and document technical issues in a clear way to clients\nUse call logging system to accurately record telephone requests\nCreate and offer suggested updates to Knowledge Management tool\nCommunicate with operations leadership, identify solutions to ensure issues are addressed appropriately\nElevated knowledge of Microsoft desktop operating systems and desktop software\nQualifications\nMinimum of 1-4 years’ experience as a Desktop Support Engineer\nElevated analytical and troubleshooting skills\nElevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences\nSelf-starter and possess level of professionalism that meets our internal and client expectations\nAbility to perform in a fast-paced, changing environment with multiple deadline-oriented projects\nElevated experience with Windows 10 OS\nElevated experience using ITSM ticketing tool\nElevated customer service experience in face-to-face, telephone or electronic interaction with clients\nElevated language and Communications Skills\nDemonstrates elevated problem-Solving techniques\nStrong customer service orientation\nSolid understanding of computer support and troubleshooting\nDemonstrated ability to work in a team-oriented, collaborative environment\nDemonstrated ability to seek solutions to problems using one’s own resources\nPreferred:\nExperience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting\nSolid understanding of ITIL concepts\nExperience working with PC deployments in small to midsize client community and assisting in leading effort\nExperience with deploying and supporting network printers\nDemonstrated ability to provide guidance and assist other Desktop Administrators\nBachelor’s degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree\nA combination of education, experience and training may be considered in lieu of a formal degree\nA+, MCSE certification","company":"Dewpoint","rawCompany":"dewpoint","city":"Pontiac","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:30.252Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Technician","description":"Job Requirements\nBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards\nConceives and provides advice and guidance to colleagues regarding incidents\nMaintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities\nIdentify, log and resolve technical problems with software applications or network systems\nIdentifies improvement areas that can be documented\nIdentify potential changes and system improvements and present to leadership for consideration and implementation\nEnsure that work is carried out within agreed service levels and in accordance with department guidelines\nHelps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership\nIdentify improvements and add to client databases with up to date solutions and clear record of activities\nIdentify, explain and document technical issues in a clear way to clients\nUse call logging system to accurately record telephone requests\nCreate and offer suggested updates to Knowledge Management tool\nCommunicate with operations leadership, identify solutions to ensure issues are addressed appropriately\nElevated knowledge of Microsoft desktop operating systems and desktop software\nQualifications\nMinimum of 1-4 years’ experience as a Desktop Support Engineer\nElevated analytical and troubleshooting skills\nElevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences\nSelf-starter and possess level of professionalism that meets our internal and client expectations\nAbility to perform in a fast-paced, changing environment with multiple deadline-oriented projects\nElevated experience with Windows 10 OS\nElevated experience using ITSM ticketing tool\nElevated customer service experience in face-to-face, telephone or electronic interaction with clients\nElevated language and Communications Skills\nDemonstrates elevated problem-Solving techniques\nStrong customer service orientation\nSolid understanding of computer support and troubleshooting\nDemonstrated ability to work in a team-oriented, collaborative environment\nDemonstrated ability to seek solutions to problems using one’s own resources\nPreferred:\nExperience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting\nSolid understanding of ITIL concepts\nExperience working with PC deployments in small to midsize client community and assisting in leading effort\nExperience with deploying and supporting network printers\nDemonstrated ability to provide guidance and assist other Desktop Administrators\nBachelor’s degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree\nA combination of education, experience and training may be considered in lieu of a formal degree\nA+, MCSE certification","datePosted":"2026-04-14T10:56:30.252Z","dateModified":"2026-04-14T10:56:30.252Z","hiringOrganization":{"@type":"Organization","name":"Dewpoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pontiac","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aa4e97ccbc56cf552a07f93d"},"url":"https://jobsearcher.com/jobs/aa4e97ccbc56cf552a07f93d"}}