Account Executive, Membership Sales and Service

Job Summary The Account Executive, Membership Sales & Service will be responsible for developing and maintaining professional relationships with an assigned group of Tampa Bay Lightning Bolt for Life Members that result in membership renewals. Responsibilities include the sale of Lightning season tickets, group accounts, mini plans, suites & lofts, as well as Benchmark International Arena concerts and events to both Bolt for Life Members and new clients alike, all with a focus on face-to-face interaction. Communication and tracking of interactions is expected throughout the calendar year to ensure high retention and new business sales rates. Essential Duties and ResponsibilitiesFacilitate the renewal of our current Bolt for Life Members via our Bolt for Life platformGrow relationship with all assigned Lightning Bolt for Life Member accounts through face-to-face meetings, in-game visits, phone calls, and emailsMaximize revenue through the sale of season tickets, mini plans, group tickets, and suites via face-to-face interactions and VIP Tours of Benchmark International ArenaCreate and execute professional and career development plan with leadership teamTrack account interactions in Customer Relationship Management (CRM) systemUtilize and create effective sales referralsProvide daily sales team support and onboarding to new Bolt for Life Members as they are sold by the entry level sales staffAttend and assist with execution of Bolt for Life Member Events throughout the calendar yearAttend and work Lightning home games at Benchmark International Arena including playoffsConsistently hit touch point and renewal goals as assigned by Manager of Membership Sales & ServiceGame duties include interaction with clients, assignments in the Client Services Lounge and assisting Bolt for Life Members with ticket and account questions throughout the Lightning seasonMaster the navigation of the Tampa Bay Lightning Official app and mobile ticketing and assist guests accordinglyOther duties and responsibilities as assigned Game/Event ResponsibilitiesGame/Event Night Responsibilities: YesApproximate number of events worked per year: 50Game duties to include staff management, interaction with Bolt for Life Members, assignments in the Client Services Lounge, at mobile ticketing and at section 101 Ticket Counter, fan experiences and assisting Bolt for Life Members with ticket issues throughout the Lightning season QualificationsBachelor's Degree required2-3 years relevant experience in customer service and/or sales performing the essential duties listed aboveStrong attention to detailExcellent written, oral communication, and time management skillsAbility to handle and prioritize multiple projects simultaneously with collaborative effortsAbility to handle all situations in a confidential and professional manner internally and externallyAbility to work extended hours including some holidays and weekendsGeneral knowledge of Archtics, TM based ticket system Working ConditionsAbility to work efficiently and effectively in office environment that can be exciting and distractingThis is an onsite role; flexibility to work a minority of time remotely.Ability to work flexible hours, including weekends, evenings, and holidays as neededAbility to lift/carry/move up to 10lbsAbility to work in cold indoor temperaturesAbility to work in an office and arena environment where noise level is usually moderate, but can be loud We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.