{"schemaVersion":"jobsearcher.job.v1","id":"aa33f3fc16b98751bc65b63a","url":"https://jobsearcher.com/jobs/aa33f3fc16b98751bc65b63a","canonicalUrl":"https://jobsearcher.com/jobs/aa33f3fc16b98751bc65b63a","title":"Customer Service Coordinator","description":"Colchester - The Crescent\n\nHybrid\nWe’re building something powerful. Let’s build it together.\nWe've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.\n\nThe Role\n\nThe Customer Services Co-ordinator plays a key role in delivering exceptional customer experience, while supporting the wider operations team to achieve orders and deliverable smoothly and efficiently. You will be a knowledgeable, friendly and reliable point of contact for our customers and internal teams, you will be someone who enjoys building positive relationships, solving problems, and finding the best way forward.\n\nWhat will I be delivering?\n\nAn exceptional customer experience, consistently going the extra mile to meet and exceed customer expectations.\nDay-to-day support for Sales Representatives, helping to coordinate sales and customer- related activities.\nSmooth coordinating across multi-faceted teams, including Global Sales, Supply Chain, Export and Production, to meet customer deadlines and requirements.\nClear, timely status and delivery updates to our global customer base.\nAccurate coordination of complex orders and repairs through internal systems.\nWell organised shipments, ensuring all export documentation is complete and received on time.\nActing as am ambassador by role-modelling our target culture in every interaction, both internally and externally.\n\nWhat do I need to bring with me?\nEssential Knowledge & Experience:\n\nSimilar experience in an office administrator/customer service role\nExperience using an ERP (Enterprise Resource Planning) System\nA genuine passion for delivering excellent customer care.\nHigh attention to detail, with strong organisational skills.\nClear, confident communication skills, both written and verbal.\nA proactive mindset, with the initiative to take ownership, identify improvements, and follow tasks through to completion.\n\nDesirable:\n\nExperience with export processes\nExperience with import clearance processes.\n\nWhat’s in it for me?\nThis is an exciting opportunity for an energetic, people-orientated individual who enjoys working closely with customers, rising to challenges, and building trusted relationships while taking the next step in their career.\nWe are going through significant growth so this role offers the chance to shape how our sales and operations teams work together, build relationships and customers and distributors around the world, and gain exposure across multiple areas of the business.\n\nBenefits for working at Concurrent\n\n25 days holidays + bank holidays and holiday purchase scheme.\n\nAnnual profit share bonus.\n\nCycle to work, Home & Tech and car salary sacrifice schemes.\n\nDeath in service benefit & income protection.\n\nEmployee assistance programme and virtual GP.\n\nEmployee referral scheme.\n\nEnhanced parental leave.\n\nGenerous company pension scheme with up to 10% employer contribution.\n\nOne paid volunteering day per year.\n\nPrivate Health Insurance through Bupa.\n\nYuLife wellbeing app.\n\nEqual Opportunity Statement\n\nWe are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.\n\nSecurity Clearance\nPlease be aware that certain roles working for Concurrent will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels\n\nGDPR\nBy applying for this position, you acknowledge that your personal data will be processed in accordance with Concurrent's Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.\nApply for this position\n\nCustomer Service Coordinator\n\nPlease submit your details and attach your resume/CV.","company":"Concurrenttechnologies","rawCompany":"concurrenttechnologies","city":"Charleston","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-08-22T14:03:38.018Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Coordinator","description":"Colchester - The Crescent\n\nHybrid\nWe’re building something powerful. Let’s build it together.\nWe've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.\n\nThe Role\n\nThe Customer Services Co-ordinator plays a key role in delivering exceptional customer experience, while supporting the wider operations team to achieve orders and deliverable smoothly and efficiently. You will be a knowledgeable, friendly and reliable point of contact for our customers and internal teams, you will be someone who enjoys building positive relationships, solving problems, and finding the best way forward.\n\nWhat will I be delivering?\n\nAn exceptional customer experience, consistently going the extra mile to meet and exceed customer expectations.\nDay-to-day support for Sales Representatives, helping to coordinate sales and customer- related activities.\nSmooth coordinating across multi-faceted teams, including Global Sales, Supply Chain, Export and Production, to meet customer deadlines and requirements.\nClear, timely status and delivery updates to our global customer base.\nAccurate coordination of complex orders and repairs through internal systems.\nWell organised shipments, ensuring all export documentation is complete and received on time.\nActing as am ambassador by role-modelling our target culture in every interaction, both internally and externally.\n\nWhat do I need to bring with me?\nEssential Knowledge & Experience:\n\nSimilar experience in an office administrator/customer service role\nExperience using an ERP (Enterprise Resource Planning) System\nA genuine passion for delivering excellent customer care.\nHigh attention to detail, with strong organisational skills.\nClear, confident communication skills, both written and verbal.\nA proactive mindset, with the initiative to take ownership, identify improvements, and follow tasks through to completion.\n\nDesirable:\n\nExperience with export processes\nExperience with import clearance processes.\n\nWhat’s in it for me?\nThis is an exciting opportunity for an energetic, people-orientated individual who enjoys working closely with customers, rising to challenges, and building trusted relationships while taking the next step in their career.\nWe are going through significant growth so this role offers the chance to shape how our sales and operations teams work together, build relationships and customers and distributors around the world, and gain exposure across multiple areas of the business.\n\nBenefits for working at Concurrent\n\n25 days holidays + bank holidays and holiday purchase scheme.\n\nAnnual profit share bonus.\n\nCycle to work, Home & Tech and car salary sacrifice schemes.\n\nDeath in service benefit & income protection.\n\nEmployee assistance programme and virtual GP.\n\nEmployee referral scheme.\n\nEnhanced parental leave.\n\nGenerous company pension scheme with up to 10% employer contribution.\n\nOne paid volunteering day per year.\n\nPrivate Health Insurance through Bupa.\n\nYuLife wellbeing app.\n\nEqual Opportunity Statement\n\nWe are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.\n\nSecurity Clearance\nPlease be aware that certain roles working for Concurrent will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels\n\nGDPR\nBy applying for this position, you acknowledge that your personal data will be processed in accordance with Concurrent's Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.\nApply for this position\n\nCustomer Service Coordinator\n\nPlease submit your details and attach your resume/CV.","datePosted":"2026-08-22T14:03:38.018Z","dateModified":"2026-08-22T14:03:38.018Z","hiringOrganization":{"@type":"Organization","name":"Concurrenttechnologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charleston","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aa33f3fc16b98751bc65b63a"},"url":"https://jobsearcher.com/jobs/aa33f3fc16b98751bc65b63a"}}