Lead Outreach Specialist

Job DescriptionAbout the RoleAs a Lead Engagement Specialist, you will serve as the first point of contact for our customers throughout their DNA journey. You will play a critical role in delivering a seamless customer experience - from the moment a kit is ordered to the scheduling of a personalized consultation with one of our Fitness Advisors.Key ResponsibilitiesConduct daily outreach to customers via text and other communication channels to maintain engagement and ensure a positive experienceGuide customers through the DNA kit return process, ensuring timely delivery back to our labAnswer customer questions promptly and professionally, providing clear and helpful information at every stageMonitor customer progress and proactively follow up with those who need additional support or remindersSchedule consultations with Fitness Advisors once DNA results are ready, coordinating seamlessly between the customer and the advisory teamMaintain accurate records of all customer interactions and appointment statusesRequirementsWhat We're Looking ForStrong written communication skills with a friendly, professional toneHighly organized with the ability to manage a large volume of customer touchpoints dailySelf-motivated and comfortable working independentlyExperience in customer service, sales support, or a similar customer-facing role preferredPassion for health, fitness, and wellness is a plusBenefitsDaily collaboration with like-minded, high-performing teammatesMentorship and leadership training from seasoned entrepreneursBe part of a mission-driven company helping people live better livesHands-on experience at a high-growth startup backed by world-class leadership