{"schemaVersion":"jobsearcher.job.v1","id":"aa2041aa4291beecb41dcd2c","url":"https://jobsearcher.com/jobs/aa2041aa4291beecb41dcd2c","canonicalUrl":"https://jobsearcher.com/jobs/aa2041aa4291beecb41dcd2c","title":"TECHNICAL CUSTOMER SUPPORT-SOS","description":"SUMMARY As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.\r\nESSENTIAL DUTIES & RESPONSIBILITIES Customer Service – Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.\r\nTroubleshooting – Run diagnostics and tests as needed for customers who present service issues.\r\nInnovation – Analyze processes and technologies to identify areas of potential improvement.\r\nCustomer Education – Educate customers on plans and usage capabilities as well as provide information on how our service works.\r\nComputer Skills – Basic troubleshooting techniques for PC's and Mac's.\r\nCustomer Service – Provide excellent customer service and be familiar with de-escalation techniques for upset customers.\r\nEducation/Experience – High school diploma or GED, or one to three months related experience and/or training in computer software and hardware.\r\nQUALIFICATIONS & SKILLS Strong phone service and customer-friendly communication.\r\nPatience, de-escalation skills, and clear problem-solving.\r\nIT support basics: hardware/software, Wi-Fi, TCP/IP fundamentals.\r\nNetworking knowledge required: routing, IP addressing, DNS, DHCP.\r\nExperience using help desk tools/ticketing systems a plus.\r\nAvailability for a full-time schedule; occasional evenings/weekends as needed.\r\nISP or wireless broadband support experience.\r\nFamiliarity with common home gateways/routers.\r\nBasic command-line tools (ping, tracert, ipconfig/ifconfig).\r\nFull-time role with company benefits.\r\nWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nUphold and champion the company's core values of trustworthiness, innovation, supportiveness, and dedication, inspiring the team to do the same.\r\nCategory Decision Non-Exempt\r\nJ-18808-Ljbffr","company":"Vtx Communications","rawCompany":"vtx communications","city":"Georgetown","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:27:43.226Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"TECHNICAL CUSTOMER SUPPORT-SOS","description":"SUMMARY As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.\r\nESSENTIAL DUTIES & RESPONSIBILITIES Customer Service – Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.\r\nTroubleshooting – Run diagnostics and tests as needed for customers who present service issues.\r\nInnovation – Analyze processes and technologies to identify areas of potential improvement.\r\nCustomer Education – Educate customers on plans and usage capabilities as well as provide information on how our service works.\r\nComputer Skills – Basic troubleshooting techniques for PC's and Mac's.\r\nCustomer Service – Provide excellent customer service and be familiar with de-escalation techniques for upset customers.\r\nEducation/Experience – High school diploma or GED, or one to three months related experience and/or training in computer software and hardware.\r\nQUALIFICATIONS & SKILLS Strong phone service and customer-friendly communication.\r\nPatience, de-escalation skills, and clear problem-solving.\r\nIT support basics: hardware/software, Wi-Fi, TCP/IP fundamentals.\r\nNetworking knowledge required: routing, IP addressing, DNS, DHCP.\r\nExperience using help desk tools/ticketing systems a plus.\r\nAvailability for a full-time schedule; occasional evenings/weekends as needed.\r\nISP or wireless broadband support experience.\r\nFamiliarity with common home gateways/routers.\r\nBasic command-line tools (ping, tracert, ipconfig/ifconfig).\r\nFull-time role with company benefits.\r\nWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nUphold and champion the company's core values of trustworthiness, innovation, supportiveness, and dedication, inspiring the team to do the same.\r\nCategory Decision Non-Exempt\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:27:43.226Z","dateModified":"2026-07-04T03:27:43.226Z","hiringOrganization":{"@type":"Organization","name":"Vtx Communications","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Georgetown","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aa2041aa4291beecb41dcd2c"},"url":"https://jobsearcher.com/jobs/aa2041aa4291beecb41dcd2c"}}