Education Advocate for Call Center UTAH RESIDENTS ONLY

Job Description Benefits/Perks Competitive compensationPaid Time OffCareer growth opportunitiesPart-time and full-time positions are availableJob Summary We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.For immediate consideration, please send an email to Michele Kaufman at mkaufman@mva-solutions.com.Part-time and full-time positions are available. For immediate consideration, please contact us today to schedule your brief phone interview.Responsibilities Receive inbound calls and place outbound callsIdentify the nature of the call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsAttend trainings to maintain up-to-date skills and knowledgeQualifications YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.High school diploma or GED preferred. We have protocols for those aged 14 to 17.Previous experience as a Call Center Representative or in a similar role is preferredExcellent phone and verbal communication skills and understanding of active listening techniques mandatoryStrong command and understanding of the English language and ability to communicate clearly and effectively.Ability to work well under pressure in a fast-paced environmentHighly organized with the ability to prioritize projects and manage time effectively