{"schemaVersion":"jobsearcher.job.v1","id":"aa0c2bcd4bffa2dfec2ce99c","url":"https://jobsearcher.com/jobs/aa0c2bcd4bffa2dfec2ce99c","canonicalUrl":"https://jobsearcher.com/jobs/aa0c2bcd4bffa2dfec2ce99c","title":"Operations Manager","description":"Position Overview:\nAs the Operations Manager, you will be responsible for managing all operational aspects of our facility, including guest services, facility maintenance, safety and security, and event coordination. The ideal candidate will have a strong background in operations management, with a focus on delivering exceptional service, optimizing efficiency, and enhancing the overall visitor experience.\n\nKey Responsibilities:Guest Services Management:\n\nOversee the guest services team, ensuring that all guests have a positive experience throughout their visit.\nDevelop and implement guest service standards and protocols to ensure consistency and excellence in service delivery.\nMonitor guest feedback and implement strategies to address any issues or concerns raised by guests.\nMeet and exceed all Guest Experience KPI targets.\nFacility Operations:\n\nCoordinate with various departments to ensure the smooth operation of all attractions, exhibits, and amenities.\nDevelop and implement operational procedures to optimize efficiency, minimize downtime, and enhance guest flow.\nConduct regular inspections of the facility to identify maintenance needs, safety hazards, and cleanliness standards, in partnership with the Facilities Manager.\nSafety and Security:\n\nImplement and enforce safety protocols and procedures to maintain a safe environment for guests, employees, and contractors.\nCoordinate with security personnel and local authorities to address security concerns and ensure compliance with relevant regulations.\nConduct regular safety drills and training sessions to prepare staff for emergency situations.\nTeam Leadership:\n\nLead and motivate a diverse team of operations staff, providing guidance, support, and coaching as needed.\nFoster a positive and collaborative work environment that promotes teamwork, communication, and continuous improvement.\nConduct regular performance evaluations and provide feedback to ensure that team members are meeting expectations and contributing to the success of the attraction.\nQualifications:\n\nBachelor's degree in Hospitality Management, Business Administration, or related field (preferred).\nProven experience in operations management, preferably in the hospitality, tourism, or entertainment industry.\nStrong leadership skills with the ability to inspire and motivate a team.\nExcellent communication, interpersonal, and problem-solving abilities.\nKnowledge of facility operations, guest service principles, and safety protocols.\nAbility to work effectively in a fast-paced environment and adapt to changing priorities.\nFlexibility to work weekends, evenings, and holidays as needed.\nPhysical Requirements:\n\nStanding and walking: Must be able to stand and walk for extended periods, as the role may involve overseeing operations on the floor.\nLifting: Occasionally required to lift and carry items weighing up to 25-50 pounds.\nManual dexterity: Frequent use of hands for tasks such as typing, writing, and handling tools or equipment.\nBending, stooping, and climbing: May need to bend, stoop, or climb ladders when inspecting facilities or addressing operational issues.","company":"Planet Play Gsp","rawCompany":"planet play gsp","city":"Paramus","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:02:11.296Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3013.00","title":"Facilities Managers","slug":"facilities-managers"},{"code":"11-9072.00","title":"Entertainment and Recreation Managers, Except Gambling","slug":"entertainment-and-recreation-managers-except-gambling"}],"industries":[{"code":"713990","title":"All Other Amusement and Recreation Industries","slug":"all-other-amusement-and-recreation-industries"},{"code":"713110","title":"Amusement and Theme Parks","slug":"amusement-and-theme-parks"},{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Position Overview:\nAs the Operations Manager, you will be responsible for managing all operational aspects of our facility, including guest services, facility maintenance, safety and security, and event coordination. The ideal candidate will have a strong background in operations management, with a focus on delivering exceptional service, optimizing efficiency, and enhancing the overall visitor experience.\n\nKey Responsibilities:Guest Services Management:\n\nOversee the guest services team, ensuring that all guests have a positive experience throughout their visit.\nDevelop and implement guest service standards and protocols to ensure consistency and excellence in service delivery.\nMonitor guest feedback and implement strategies to address any issues or concerns raised by guests.\nMeet and exceed all Guest Experience KPI targets.\nFacility Operations:\n\nCoordinate with various departments to ensure the smooth operation of all attractions, exhibits, and amenities.\nDevelop and implement operational procedures to optimize efficiency, minimize downtime, and enhance guest flow.\nConduct regular inspections of the facility to identify maintenance needs, safety hazards, and cleanliness standards, in partnership with the Facilities Manager.\nSafety and Security:\n\nImplement and enforce safety protocols and procedures to maintain a safe environment for guests, employees, and contractors.\nCoordinate with security personnel and local authorities to address security concerns and ensure compliance with relevant regulations.\nConduct regular safety drills and training sessions to prepare staff for emergency situations.\nTeam Leadership:\n\nLead and motivate a diverse team of operations staff, providing guidance, support, and coaching as needed.\nFoster a positive and collaborative work environment that promotes teamwork, communication, and continuous improvement.\nConduct regular performance evaluations and provide feedback to ensure that team members are meeting expectations and contributing to the success of the attraction.\nQualifications:\n\nBachelor's degree in Hospitality Management, Business Administration, or related field (preferred).\nProven experience in operations management, preferably in the hospitality, tourism, or entertainment industry.\nStrong leadership skills with the ability to inspire and motivate a team.\nExcellent communication, interpersonal, and problem-solving abilities.\nKnowledge of facility operations, guest service principles, and safety protocols.\nAbility to work effectively in a fast-paced environment and adapt to changing priorities.\nFlexibility to work weekends, evenings, and holidays as needed.\nPhysical Requirements:\n\nStanding and walking: Must be able to stand and walk for extended periods, as the role may involve overseeing operations on the floor.\nLifting: Occasionally required to lift and carry items weighing up to 25-50 pounds.\nManual dexterity: Frequent use of hands for tasks such as typing, writing, and handling tools or equipment.\nBending, stooping, and climbing: May need to bend, stoop, or climb ladders when inspecting facilities or addressing operational issues.","datePosted":"2026-04-12T21:02:11.296Z","dateModified":"2026-04-12T21:02:11.296Z","hiringOrganization":{"@type":"Organization","name":"Planet Play Gsp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paramus","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aa0c2bcd4bffa2dfec2ce99c"},"url":"https://jobsearcher.com/jobs/aa0c2bcd4bffa2dfec2ce99c"}}