Assistant Manager, Install Scheduling

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.About the RoleWe are seeking a hands-on, results-driven Associate Manager to lead our Install Scheduling team and ensure our customers receive exceptional service. In this role, you will balance operational rigor with people leadership, driving both team performance and outstanding customer experiences. If you thrive on leading teams, improving processes, and making a tangible impact, this is the role for you.Why You'll Love This RoleLead and develop a high-performing scheduling teamInfluence cross-functional operations with field and sales teamsShape the customer experience through operational excellenceOpportunity for career growth in operations and leadershipWhat You'll DoOperational LeadershipMonitor service level performance, escalation queues, and productivity metricsAlign staffing with workload and service demandReview dashboards and identify potential performance risksApprove timecards and manage attendance recordsEscalate systemic issues and implement corrective solutionsPerformance Management & CoachingConduct regular 1:1s and team coaching sessionsDeliver data-driven feedback and quality assurance reviewsDevelop and manage improvement plans when neededRecognize and reinforce high-performance behaviorsTeam Leadership & EngagementLead team meetings and skill development initiativesMaintain consistent presence on the floor during peak periodsFoster accountability, fairness, and psychological safetyAddress behavioral and performance concerns promptlyCross-Functional CollaborationPartner with field teams, sales, and other departments to improve scheduling processesProvide actionable feedback to drive better customer outcomesWho You ArePassionate about developing team members and helping others succeedStrong communicator with the ability to coach and develop othersResults-oriented with excellent problem-solving skillsComfortable balancing operational metrics with people leadershipWhat We OfferA collaborative and supportive team environmentOpportunity to make an impact on both team performance and customer experienceCareer growth and development opportunitiesNRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Official description on file with Talent.