{"schemaVersion":"jobsearcher.job.v1","id":"a9fd5dc2bee4b5145aad7ff0","url":"https://jobsearcher.com/jobs/a9fd5dc2bee4b5145aad7ff0","canonicalUrl":"https://jobsearcher.com/jobs/a9fd5dc2bee4b5145aad7ff0","title":"Programming Specialist","description":"Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.\nUtilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.\nPosition Summary\nPerforms user, operational and technical support services via telephone, email, internet, and intranet, for Securitas Technology associates and external customers.\nEscalates non-documented issues to next level of support or management as required.\nInterface with, Field associates, Headquarters Support Organizations, Sales, Parts Facilities, customers and others as required.\nCustomer & Technical support includes operational, installation and support 24x7x365 on a rotating, on-call basis.\nSupport provided to Securitas Technology associates and external customers.\nMay include use and configuration, data analysis, system and user operational guidance and problem analysis/resolution\n\nResponsibilities\nAssist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.\nPerform system tests with technicians and customers.\nVerify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.\nTest equipment with customer or Securitas field associates for verification of proper operation of alarm equipment\nUtilize several software programs to upload and download essential data to alarm program boards.\nEdit and maintain video router information.\nReceive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.\nAnswer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.\nProcess and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.\nFollow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.\nProcess Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.\nRemote arm and disarm customer panels.\nTroubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.\nAssist customer with arming, disarming, and pin number changes over the phone.\nHandle confidential customer paperwork & emails.\nProcess and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.\nMove files electronically to the new file retention system\nRespond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.\nPerform all database functions after hours, as it becomes necessary.\nTake care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.\nMonitor and protect integrity of UL & ULC requirements for security facility.\nProcess customer correspondences, account files, and authorized personnel records for each monitored location.\nFile paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.\nParticipate in associate team meetings, providing feedback to the appropriate management staff.\nPortray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork!\nPerform other function as required for successful operation of the organization.\nMinimum Requirements\nHigh School diploma or equivalent required, Associates degree preferred\n3-5 years of work experience\nSkilled in process documentation, project tracking, and prioritization\nKnowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO\nExceptional customer communication skills\nSecuritas offers comprehensive benefits including:\nHighly competitive salary\nCompany training and industry leading certification program\nOpportunity for annual merit pay increases\nPaid company training\nMedical, Dental, Vision, and Life Insurance\nCompany Paid Short Term and Long-Term Disability\n401K with 60% Match up to 6% of salary\nPaid vacation, holiday, and sick time\nEducational Assistance\nExceptional growth opportunities\nWide variety of employee discounts on travel, equipment, and more!\nWe are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.","company":"Securitas Electronic Security","rawCompany":"securitas electronic security","city":"Uniontown","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-03T12:08:45.516Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"13-1199.07","title":"Security Management Specialists","slug":"security-management-specialists"},{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Programming Specialist","description":"Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.\nUtilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.\nPosition Summary\nPerforms user, operational and technical support services via telephone, email, internet, and intranet, for Securitas Technology associates and external customers.\nEscalates non-documented issues to next level of support or management as required.\nInterface with, Field associates, Headquarters Support Organizations, Sales, Parts Facilities, customers and others as required.\nCustomer & Technical support includes operational, installation and support 24x7x365 on a rotating, on-call basis.\nSupport provided to Securitas Technology associates and external customers.\nMay include use and configuration, data analysis, system and user operational guidance and problem analysis/resolution\n\nResponsibilities\nAssist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.\nPerform system tests with technicians and customers.\nVerify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.\nTest equipment with customer or Securitas field associates for verification of proper operation of alarm equipment\nUtilize several software programs to upload and download essential data to alarm program boards.\nEdit and maintain video router information.\nReceive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.\nAnswer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.\nProcess and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.\nFollow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.\nProcess Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.\nRemote arm and disarm customer panels.\nTroubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.\nAssist customer with arming, disarming, and pin number changes over the phone.\nHandle confidential customer paperwork & emails.\nProcess and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.\nMove files electronically to the new file retention system\nRespond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.\nPerform all database functions after hours, as it becomes necessary.\nTake care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.\nMonitor and protect integrity of UL & ULC requirements for security facility.\nProcess customer correspondences, account files, and authorized personnel records for each monitored location.\nFile paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.\nParticipate in associate team meetings, providing feedback to the appropriate management staff.\nPortray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork!\nPerform other function as required for successful operation of the organization.\nMinimum Requirements\nHigh School diploma or equivalent required, Associates degree preferred\n3-5 years of work experience\nSkilled in process documentation, project tracking, and prioritization\nKnowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO\nExceptional customer communication skills\nSecuritas offers comprehensive benefits including:\nHighly competitive salary\nCompany training and industry leading certification program\nOpportunity for annual merit pay increases\nPaid company training\nMedical, Dental, Vision, and Life Insurance\nCompany Paid Short Term and Long-Term Disability\n401K with 60% Match up to 6% of salary\nPaid vacation, holiday, and sick time\nEducational Assistance\nExceptional growth opportunities\nWide variety of employee discounts on travel, equipment, and more!\nWe are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.","datePosted":"2026-08-03T12:08:45.516Z","dateModified":"2026-08-03T12:08:45.516Z","hiringOrganization":{"@type":"Organization","name":"Securitas Electronic Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Uniontown","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a9fd5dc2bee4b5145aad7ff0"},"url":"https://jobsearcher.com/jobs/a9fd5dc2bee4b5145aad7ff0"}}