{"schemaVersion":"jobsearcher.job.v1","id":"a9f3a295e1a30f367070272f","url":"https://jobsearcher.com/jobs/a9f3a295e1a30f367070272f","canonicalUrl":"https://jobsearcher.com/jobs/a9f3a295e1a30f367070272f","title":"Technical Support engineer - Simulation & Scheduling","description":"Technical Support Engineer – Simulation & Scheduling\nRole: Full-time, Salaried\nDepartment: Product & Support Services\nWho is Simio?\nAt Simio, we empower organizations to answer their most critical “What if?” questions by building intelligent digital twins of their operations. Simio’s software platform combines our industry-leading discrete event simulation engine with advanced technologies such as AI (to enhance optimizations), Python (to streamline integration and automation), and NVIDIA Omniverse (for life-like, interactive visualizations). These capabilities allow us to create adaptive, object-oriented, data-driven models fully capable of integrating with ERP, MES, and IoT systems—providing a single source of truth and unparalleled insight into the interrelated processes that drive a business.\nSimio is at the forefront of digital transformation and is trusted by operational leaders across manufacturing, warehousing, services, and supply chain organizations in industries including aerospace & defense, consumer packaged goods, pharmaceuticals, healthcare, food & beverage, energy, and mining. We’re seeking a Technical Support Engineer to provide hands-on technical support to help customers unlock the full value of simulation, while collaborating with internal stakeholders to enhance our products and deliver solutions that drive smarter decisions and improved operational performance.\nWho is our ideal candidate?\nOur ideal candidate is a technically skilled problem solver who thrives in a multifaceted role with time-sensitive responsibilities. They have a strong grasp of discrete event simulation and are comfortable working directly with customers to help them realize the full value of Simio’s platform. Experience with AI, Python, C#, SQL, and Power BI/Tableau is highly desirable, along with experience in an operational environment and familiarity with ERP, MES, and IoT systems.\nThis role combines technical problem-solving with clear customer communication and close collaboration across Simio’s product development, services, and sales teams. The ideal candidate is proactive, collaborative, and able to convey complex technical concepts clearly to both internal and external stakeholders. They take pride in tackling challenging operational problems, translating customer needs into actionable solutions, and contributing to projects that deliver measurable business impact—both within Simio and across our customer base.\nWhy join Simio?\nWork with customers around the world and across a wide range of industries—keeping projects interesting and creating continuous learning opportunities.\nEnjoy a flexible work environment, whether at our Sewickley, Pennsylvania offices or Horsham, Pennsylvania offices or in a hybrid setting.\nBuild a long-term career with a company known for exceptionally low turnover, meaningful work, and clear opportunities for advancement.\nBe part of a collaborative, “get stuff done” culture that avoids unnecessary bureaucracy and values initiative, ownership, and teamwork.\nMake a direct impact—our size means your contributions are visible, valued, and make a difference for our customers and the company.\nComprehensive benefits package, including health insurance.\nCompetitive compensation, designed to reward experience and performance.\nKey Duties and Responsibilities:\nProvide technical support for customer inquiries submitted through Simio’s support portal and email, focusing on issue investigation, problem solving, and resolution.\nDiagnose and resolve technical issues related to model building, execution, and analysis for simulation and scheduling applications.\nGuide customers in modeling best practices, debugging, and interpreting results.\nCollaborate with the product development team by reporting reproducible software defects, validating and testing fixes, and submitting enhancement feature requests.\nMaintain and expand the Simio Knowledge Base with FAQs, how-to articles, and product-specific documentation.\nEscalate complex issues appropriately while taking ownership of customer satisfaction and timely resolution.\nContribute to continuous improvement of support processes, tools, and documentation.\nLead or assist with internal and external training sessions, product demonstrations, and workshops to showcase best practices and new features.\nSupport cross-functional initiatives by providing technical insights to product development, sales, services, and marketing teams as needed.\nRequirements:\nBachelor’s degree in Industrial Engineering, Systems Engineering, or a related technical field.\nEarly-career candidate with 0–3 years of relevant experience.\nEducational and/or professional experience must demonstrate a strong foundation in systems modeling, process optimization, or quantitative analysis—ideally involving simulation, analytics, and process improvement within operations or manufacturing environments.\nMust be legally authorized to work in the United States without the need for sponsorship.\nStrong analytical and problem-solving skills.\nExcellent verbal/written communication and interpersonal skills in English.\nAbility to translate complex technical details into clear explanations.\nDemonstrated ability to rapidly learn and apply advanced technical software applications.\nCustomer-oriented mindset with patience, empathy, and a proactive attitude.\nSkilled at handling multiple priorities, staying calm under pressure, and ensuring timely resolution of tasks and issues.\nWhat Will Help You Stand Out:\nExperience in manufacturing or warehousing operations, production planning and scheduling, or supply chain planning and processes.\nHands-on experience with discrete simulation modeling.\nProgramming or scripting experience with C#, Python, or similar.\nFamiliarity with SQL, data integration, and working with large datasets.\nExperience with data analytics and business intelligence dashboards and visualizations.\nPrevious experience in software support, technical services, technical sales, or consulting.\nExperience authoring technical documentation, tutorials, or training material.\nMultilingual communication skills, particularly Spanish or German.\nIf you are interested in this position, we want to hear from you. Please send your resume, cover letter, and availability dates to careers@simio.com. Please put your last name and “Product & Support Services” in the subject line. Candidates must be authorized to work in the United States. Additionally, a candidate must not require sponsorship now or in the future.\nSimio is an Equal Opportunity Employer\nSimio is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. Simio does not discriminate on the basis of gender in compensation or benefits for people who work in the same establishment and perform jobs that require equal skill, effort, and responsibility and which are performed under similar conditions.\nPay: $60,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nRetirement plan\nVision insurance\nApplication Question(s):\nCandidate must not require sponsorship now or in the future. Will you require sponsorship now or in the future?\nWork Location: Hybrid remote in Sewickley, PA 15143","company":"Simio","rawCompany":"simio","city":"Sewickley","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:30:03.152Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support engineer - Simulation & Scheduling","description":"Technical Support Engineer – Simulation & Scheduling\nRole: Full-time, Salaried\nDepartment: Product & Support Services\nWho is Simio?\nAt Simio, we empower organizations to answer their most critical “What if?” questions by building intelligent digital twins of their operations. Simio’s software platform combines our industry-leading discrete event simulation engine with advanced technologies such as AI (to enhance optimizations), Python (to streamline integration and automation), and NVIDIA Omniverse (for life-like, interactive visualizations). These capabilities allow us to create adaptive, object-oriented, data-driven models fully capable of integrating with ERP, MES, and IoT systems—providing a single source of truth and unparalleled insight into the interrelated processes that drive a business.\nSimio is at the forefront of digital transformation and is trusted by operational leaders across manufacturing, warehousing, services, and supply chain organizations in industries including aerospace & defense, consumer packaged goods, pharmaceuticals, healthcare, food & beverage, energy, and mining. We’re seeking a Technical Support Engineer to provide hands-on technical support to help customers unlock the full value of simulation, while collaborating with internal stakeholders to enhance our products and deliver solutions that drive smarter decisions and improved operational performance.\nWho is our ideal candidate?\nOur ideal candidate is a technically skilled problem solver who thrives in a multifaceted role with time-sensitive responsibilities. They have a strong grasp of discrete event simulation and are comfortable working directly with customers to help them realize the full value of Simio’s platform. Experience with AI, Python, C#, SQL, and Power BI/Tableau is highly desirable, along with experience in an operational environment and familiarity with ERP, MES, and IoT systems.\nThis role combines technical problem-solving with clear customer communication and close collaboration across Simio’s product development, services, and sales teams. The ideal candidate is proactive, collaborative, and able to convey complex technical concepts clearly to both internal and external stakeholders. They take pride in tackling challenging operational problems, translating customer needs into actionable solutions, and contributing to projects that deliver measurable business impact—both within Simio and across our customer base.\nWhy join Simio?\nWork with customers around the world and across a wide range of industries—keeping projects interesting and creating continuous learning opportunities.\nEnjoy a flexible work environment, whether at our Sewickley, Pennsylvania offices or Horsham, Pennsylvania offices or in a hybrid setting.\nBuild a long-term career with a company known for exceptionally low turnover, meaningful work, and clear opportunities for advancement.\nBe part of a collaborative, “get stuff done” culture that avoids unnecessary bureaucracy and values initiative, ownership, and teamwork.\nMake a direct impact—our size means your contributions are visible, valued, and make a difference for our customers and the company.\nComprehensive benefits package, including health insurance.\nCompetitive compensation, designed to reward experience and performance.\nKey Duties and Responsibilities:\nProvide technical support for customer inquiries submitted through Simio’s support portal and email, focusing on issue investigation, problem solving, and resolution.\nDiagnose and resolve technical issues related to model building, execution, and analysis for simulation and scheduling applications.\nGuide customers in modeling best practices, debugging, and interpreting results.\nCollaborate with the product development team by reporting reproducible software defects, validating and testing fixes, and submitting enhancement feature requests.\nMaintain and expand the Simio Knowledge Base with FAQs, how-to articles, and product-specific documentation.\nEscalate complex issues appropriately while taking ownership of customer satisfaction and timely resolution.\nContribute to continuous improvement of support processes, tools, and documentation.\nLead or assist with internal and external training sessions, product demonstrations, and workshops to showcase best practices and new features.\nSupport cross-functional initiatives by providing technical insights to product development, sales, services, and marketing teams as needed.\nRequirements:\nBachelor’s degree in Industrial Engineering, Systems Engineering, or a related technical field.\nEarly-career candidate with 0–3 years of relevant experience.\nEducational and/or professional experience must demonstrate a strong foundation in systems modeling, process optimization, or quantitative analysis—ideally involving simulation, analytics, and process improvement within operations or manufacturing environments.\nMust be legally authorized to work in the United States without the need for sponsorship.\nStrong analytical and problem-solving skills.\nExcellent verbal/written communication and interpersonal skills in English.\nAbility to translate complex technical details into clear explanations.\nDemonstrated ability to rapidly learn and apply advanced technical software applications.\nCustomer-oriented mindset with patience, empathy, and a proactive attitude.\nSkilled at handling multiple priorities, staying calm under pressure, and ensuring timely resolution of tasks and issues.\nWhat Will Help You Stand Out:\nExperience in manufacturing or warehousing operations, production planning and scheduling, or supply chain planning and processes.\nHands-on experience with discrete simulation modeling.\nProgramming or scripting experience with C#, Python, or similar.\nFamiliarity with SQL, data integration, and working with large datasets.\nExperience with data analytics and business intelligence dashboards and visualizations.\nPrevious experience in software support, technical services, technical sales, or consulting.\nExperience authoring technical documentation, tutorials, or training material.\nMultilingual communication skills, particularly Spanish or German.\nIf you are interested in this position, we want to hear from you. Please send your resume, cover letter, and availability dates to careers@simio.com. Please put your last name and “Product & Support Services” in the subject line. Candidates must be authorized to work in the United States. Additionally, a candidate must not require sponsorship now or in the future.\nSimio is an Equal Opportunity Employer\nSimio is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. Simio does not discriminate on the basis of gender in compensation or benefits for people who work in the same establishment and perform jobs that require equal skill, effort, and responsibility and which are performed under similar conditions.\nPay: $60,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nRetirement plan\nVision insurance\nApplication Question(s):\nCandidate must not require sponsorship now or in the future. Will you require sponsorship now or in the future?\nWork Location: Hybrid remote in Sewickley, PA 15143","datePosted":"2026-06-26T02:30:03.152Z","dateModified":"2026-06-26T02:30:03.152Z","hiringOrganization":{"@type":"Organization","name":"Simio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sewickley","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a9f3a295e1a30f367070272f"},"url":"https://jobsearcher.com/jobs/a9f3a295e1a30f367070272f"}}