{"schemaVersion":"jobsearcher.job.v1","id":"a9e910ba9e3627e36d6342d3","url":"https://jobsearcher.com/jobs/a9e910ba9e3627e36d6342d3","canonicalUrl":"https://jobsearcher.com/jobs/a9e910ba9e3627e36d6342d3","title":"Learning Experience Designer, Learning Excellence and Development (LEAD)","description":"DESCRIPTION\nThe LEAD (Learning Excellence and Development) team, sitting within Returns Operations Excellence (ROE) in Worldwide Returns & ReCommerce (WWRR), is seeking a passionate, detail-oriented, and results-driven Learning Experience Designer (LXD) to own and deliver high-quality virtual learning solutions for our operational workforce across the Relo Network. The LXD carries programmatic ownership of assigned learning programs and training modalities from strategy through delivery, measurement, and ongoing iteration.\nThis role works independently across multiple client teams and stakeholder groups within WWRR, translating operational realities into engaging, effective, and scalable digital learning experiences. It requires proficiency in Articulate 360, working knowledge of Umbrella as a learning management platform, and the technical fluency to design, build, and manage learning solutions within the Umbrella ecosystem — including in-app training, automated training capabilities, and emerging modalities introduced into the Relo Network.\nThere are no direct reports in this role. Your impact is achieved through the quality, relevance, and measurable effectiveness of every learning program and solution you own and deliver.\n\nKey job responsibilities\nProgram Ownership & Management\n\nCarry end-to-end programmatic ownership of assigned learning programs and training modalities within the Relo Network — from needs analysis through delivery, measurement, and continuous iteration\nManage program scope, milestones, and stakeholder communication for all owned programs; drive timely decisions and clear blockers proactively\nOwn the program roadmap for assigned learning initiatives; sequence work based on business impact and resource constraints\nProvide regular written program status updates to LEAD leadership; write clear standard work for LXD processes and maintain accurate documentation across all owned programs and modalities\nContribute to OP planning inputs for owned programs as required\nTraining Modality Design & Platform Development\n\nOwn the design, build, and ongoing management of assigned training modalities within the Relo Network — including in-app training, in-app coaching and refresh experiences, Kindle integrated training, and self-directed learnings\nDesign and build Umbrella-compatible training content; identify and implement opportunities to expand Umbrella's training capabilities as new modalities are introduced into the network\nLead discussions with Program Managers to design and implement automated training solutions; translate complex technical requirements into accessible, effective learning experiences for non-expert audiences\nManage and implement translation expansion efforts across the network, leveraging available tools and AI to increase language availability at scale\nPartner with technical stakeholders and Program Managers in the analysis, build, pilot, launch, maintenance, and versioning process for new learning products and modalities\nAbsorb complex technical and operational information quickly; explain it simply and accurately to non-expert learner audiences\nLearning Experience Design & Development\n\nConduct complex needs analyses to define business problems, learning objectives, and solution approaches that may not be pre-defined at the outset\nDesign and develop virtual, asynchronous learning solutions — including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids — that meet LEAD's publication bar and drive observable behavioral change\nApply adult learning principles and instructional design best practices throughout the design and development process\nLeverage rapid, agile, and iterative development techniques to create and update content in a fast-paced, frequently changing operational environment\nLead the QA and review process for all learning solutions you own; recommend improvements to design standards as needed\nCollaborate with operations leaders, subject matter experts, and cross-functional partners to ensure content is accurate, relevant, and operationally grounded\nBuild durable, scalable solutions that integrate into WWRR's existing approach to learning and can adapt as the organization evolves\nLeverage AI capabilities to accelerate content development, improve iteration speed, and deliver higher-quality learning solutions; evaluate AI output critically and maintain the publication bar regardless of how content is produced\nLMS Administration & Program Health\n\nOwn the configuration and ongoing maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management\nPerform regular monitoring of active learning assignments to ensure content is accessible, assignments are triggering correctly, and learner records are accurate\nBuild and maintain reporting mechanisms that surface learning completion, compliance, and performance data to LEAD and client team leadership\nDiagnose, triage, and resolve LMS issues — including broken assignments, inaccessible content, and enrollment errors — with urgency and minimal escalation\nMaintain clear documentation of platform configurations, curriculum architecture, and known issues to enable continuity\nContinuous Improvement & Collaboration\n\nRegularly review completion data, assessment performance, and learner feedback to identify opportunities to improve content quality and platform effectiveness\nProactively flag content gaps, platform risks, and emerging learner needs to LEAD leadership before they become operational issues\nConduct site visits to observe operational workflows firsthand, ensuring learning solutions reflect the real environment of the workforce being trained\nPartner with LEAD to ensure learning solutions are consistent with WWRR-wide standards and best practices\nContribute to LEAD team initiatives, content standards, and quality assurance processes\nShare best practices with peers and contribute to the continuous improvement of the LEAD team's design and development approach\n\nA day in the life\nYour morning might begin with a review of Umbrella program reports — flagging completion trends, identifying gaps in a recently deployed curriculum, and resolving a dynamic assignment that did not trigger correctly for a new cohort. From there, you might shift into design work: building out a new in-app coaching experience in Articulate 360, iterating on a self-directed learning module based on SME feedback, or developing a job aid for a process update that needs to reach the Relo Network quickly. An afternoon might involve a working session with a Program Manager to scope an automated training solution, followed by a translation expansion review to assess which content is ready for multilingual deployment. Throughout the day, you are managing your program roadmap, communicating progress to stakeholders, holding a high bar for everything you build, and proactively surfacing risks before they become operational problems.\n\nAbout the team\nWorldwide Returns & ReCommerce (WWRR) manages customer returns across Amazon's global network, overseeing the reverse supply chain from customer drop-off through final disposition. Within WWRR, the Returns Operations Excellence (ROE) team drives performance improvement, operational standardization, and field engagement across the returns ecosystem. LEAD (Learning Excellence and Development) sits within ROE and is responsible for empowering operational excellence through structured, high-quality learning solutions that prioritize safety, engagement, quality, and productivity across the WWRR network.\nAs a member of the LEAD team, you will collaborate closely with operations leaders, Program Managers, cross-functional stakeholders, and your LEAD peers to ensure the learning programs and solutions you own are accurate, effective, and aligned to the evolving needs of the WWRR workforce. You will bring LXD expertise and programmatic ownership to problems that matter — and your work will be visible in the performance and capability of the operational teams you support.\n\nBASIC QUALIFICATIONS\n5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience\nProficiency in Articulate 360, including experience building virtual, asynchronous learning content that meets a defined quality bar\nWorking knowledge of Umbrella as a learning management system, including in-app training capabilities and automated training workflows\nExperience administering a learning management system (LMS), including curriculum configuration, dynamic assignments, learner enrollment, and reporting\nProven ability to conduct needs analyses, define learning objectives, and develop end-to-end learning solutions independently\nAbility to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non-expert audiences\nAbility to manage multiple projects simultaneously with strong attention to detail, clear milestone management, and the ability to deliver results with minimal supervision\nExcellent written and verbal communication skills, including the ability to lead discussions with Program Managers and technical stakeholders to design learning solutions\nAbility to translate complex operational processes into clear, engaging digital learning experiences for frontline associate and leader audiences\nExperience diagnosing and resolving LMS or content issues independently\nAbility to travel up to 50% of the time depending on business needs\nBachelor's degree in Instructional Design, Educational Technology, Communications, Organizational Development, or a related field\nPREFERRED QUALIFICATIONS\nExperience implementing repeatable processes and driving automation or standardization\nExperience in data mining, data management, reporting, and SQL queries\nExperience supporting learning and development for a frontline operations, logistics, or field-based workforce\nExperience designing training for new or emerging technology platforms or modalities\nExperience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions\nExperience managing translation or multilingual content expansion efforts, including the use of AI-assisted translation tools\nDemonstrated ability to build and maintain LMS reporting mechanisms that communicate learning performance data to non-technical stakeholders\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, IN, Indianapolis - 83,200.00 - 145,500.00 USD annually\nUSA, NV, Las Vegas - 83,200.00 - 145,500.00 USD annually\nUSA, WA, Bellevue - 83,200.00 - 145,500.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:54:27.599Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Learning Experience Designer, Learning Excellence and Development (LEAD)","description":"DESCRIPTION\nThe LEAD (Learning Excellence and Development) team, sitting within Returns Operations Excellence (ROE) in Worldwide Returns & ReCommerce (WWRR), is seeking a passionate, detail-oriented, and results-driven Learning Experience Designer (LXD) to own and deliver high-quality virtual learning solutions for our operational workforce across the Relo Network. The LXD carries programmatic ownership of assigned learning programs and training modalities from strategy through delivery, measurement, and ongoing iteration.\nThis role works independently across multiple client teams and stakeholder groups within WWRR, translating operational realities into engaging, effective, and scalable digital learning experiences. It requires proficiency in Articulate 360, working knowledge of Umbrella as a learning management platform, and the technical fluency to design, build, and manage learning solutions within the Umbrella ecosystem — including in-app training, automated training capabilities, and emerging modalities introduced into the Relo Network.\nThere are no direct reports in this role. Your impact is achieved through the quality, relevance, and measurable effectiveness of every learning program and solution you own and deliver.\n\nKey job responsibilities\nProgram Ownership & Management\n\nCarry end-to-end programmatic ownership of assigned learning programs and training modalities within the Relo Network — from needs analysis through delivery, measurement, and continuous iteration\nManage program scope, milestones, and stakeholder communication for all owned programs; drive timely decisions and clear blockers proactively\nOwn the program roadmap for assigned learning initiatives; sequence work based on business impact and resource constraints\nProvide regular written program status updates to LEAD leadership; write clear standard work for LXD processes and maintain accurate documentation across all owned programs and modalities\nContribute to OP planning inputs for owned programs as required\nTraining Modality Design & Platform Development\n\nOwn the design, build, and ongoing management of assigned training modalities within the Relo Network — including in-app training, in-app coaching and refresh experiences, Kindle integrated training, and self-directed learnings\nDesign and build Umbrella-compatible training content; identify and implement opportunities to expand Umbrella's training capabilities as new modalities are introduced into the network\nLead discussions with Program Managers to design and implement automated training solutions; translate complex technical requirements into accessible, effective learning experiences for non-expert audiences\nManage and implement translation expansion efforts across the network, leveraging available tools and AI to increase language availability at scale\nPartner with technical stakeholders and Program Managers in the analysis, build, pilot, launch, maintenance, and versioning process for new learning products and modalities\nAbsorb complex technical and operational information quickly; explain it simply and accurately to non-expert learner audiences\nLearning Experience Design & Development\n\nConduct complex needs analyses to define business problems, learning objectives, and solution approaches that may not be pre-defined at the outset\nDesign and develop virtual, asynchronous learning solutions — including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids — that meet LEAD's publication bar and drive observable behavioral change\nApply adult learning principles and instructional design best practices throughout the design and development process\nLeverage rapid, agile, and iterative development techniques to create and update content in a fast-paced, frequently changing operational environment\nLead the QA and review process for all learning solutions you own; recommend improvements to design standards as needed\nCollaborate with operations leaders, subject matter experts, and cross-functional partners to ensure content is accurate, relevant, and operationally grounded\nBuild durable, scalable solutions that integrate into WWRR's existing approach to learning and can adapt as the organization evolves\nLeverage AI capabilities to accelerate content development, improve iteration speed, and deliver higher-quality learning solutions; evaluate AI output critically and maintain the publication bar regardless of how content is produced\nLMS Administration & Program Health\n\nOwn the configuration and ongoing maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management\nPerform regular monitoring of active learning assignments to ensure content is accessible, assignments are triggering correctly, and learner records are accurate\nBuild and maintain reporting mechanisms that surface learning completion, compliance, and performance data to LEAD and client team leadership\nDiagnose, triage, and resolve LMS issues — including broken assignments, inaccessible content, and enrollment errors — with urgency and minimal escalation\nMaintain clear documentation of platform configurations, curriculum architecture, and known issues to enable continuity\nContinuous Improvement & Collaboration\n\nRegularly review completion data, assessment performance, and learner feedback to identify opportunities to improve content quality and platform effectiveness\nProactively flag content gaps, platform risks, and emerging learner needs to LEAD leadership before they become operational issues\nConduct site visits to observe operational workflows firsthand, ensuring learning solutions reflect the real environment of the workforce being trained\nPartner with LEAD to ensure learning solutions are consistent with WWRR-wide standards and best practices\nContribute to LEAD team initiatives, content standards, and quality assurance processes\nShare best practices with peers and contribute to the continuous improvement of the LEAD team's design and development approach\n\nA day in the life\nYour morning might begin with a review of Umbrella program reports — flagging completion trends, identifying gaps in a recently deployed curriculum, and resolving a dynamic assignment that did not trigger correctly for a new cohort. From there, you might shift into design work: building out a new in-app coaching experience in Articulate 360, iterating on a self-directed learning module based on SME feedback, or developing a job aid for a process update that needs to reach the Relo Network quickly. An afternoon might involve a working session with a Program Manager to scope an automated training solution, followed by a translation expansion review to assess which content is ready for multilingual deployment. Throughout the day, you are managing your program roadmap, communicating progress to stakeholders, holding a high bar for everything you build, and proactively surfacing risks before they become operational problems.\n\nAbout the team\nWorldwide Returns & ReCommerce (WWRR) manages customer returns across Amazon's global network, overseeing the reverse supply chain from customer drop-off through final disposition. Within WWRR, the Returns Operations Excellence (ROE) team drives performance improvement, operational standardization, and field engagement across the returns ecosystem. LEAD (Learning Excellence and Development) sits within ROE and is responsible for empowering operational excellence through structured, high-quality learning solutions that prioritize safety, engagement, quality, and productivity across the WWRR network.\nAs a member of the LEAD team, you will collaborate closely with operations leaders, Program Managers, cross-functional stakeholders, and your LEAD peers to ensure the learning programs and solutions you own are accurate, effective, and aligned to the evolving needs of the WWRR workforce. You will bring LXD expertise and programmatic ownership to problems that matter — and your work will be visible in the performance and capability of the operational teams you support.\n\nBASIC QUALIFICATIONS\n5+ years of learning design, learning science, instructional design, educational psychology, or similar field experience\nProficiency in Articulate 360, including experience building virtual, asynchronous learning content that meets a defined quality bar\nWorking knowledge of Umbrella as a learning management system, including in-app training capabilities and automated training workflows\nExperience administering a learning management system (LMS), including curriculum configuration, dynamic assignments, learner enrollment, and reporting\nProven ability to conduct needs analyses, define learning objectives, and develop end-to-end learning solutions independently\nAbility to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non-expert audiences\nAbility to manage multiple projects simultaneously with strong attention to detail, clear milestone management, and the ability to deliver results with minimal supervision\nExcellent written and verbal communication skills, including the ability to lead discussions with Program Managers and technical stakeholders to design learning solutions\nAbility to translate complex operational processes into clear, engaging digital learning experiences for frontline associate and leader audiences\nExperience diagnosing and resolving LMS or content issues independently\nAbility to travel up to 50% of the time depending on business needs\nBachelor's degree in Instructional Design, Educational Technology, Communications, Organizational Development, or a related field\nPREFERRED QUALIFICATIONS\nExperience implementing repeatable processes and driving automation or standardization\nExperience in data mining, data management, reporting, and SQL queries\nExperience supporting learning and development for a frontline operations, logistics, or field-based workforce\nExperience designing training for new or emerging technology platforms or modalities\nExperience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions\nExperience managing translation or multilingual content expansion efforts, including the use of AI-assisted translation tools\nDemonstrated ability to build and maintain LMS reporting mechanisms that communicate learning performance data to non-technical stakeholders\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, IN, Indianapolis - 83,200.00 - 145,500.00 USD annually\nUSA, NV, Las Vegas - 83,200.00 - 145,500.00 USD annually\nUSA, WA, Bellevue - 83,200.00 - 145,500.00 USD annually","datePosted":"2026-07-27T13:54:27.599Z","dateModified":"2026-07-27T13:54:27.599Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a9e910ba9e3627e36d6342d3"},"url":"https://jobsearcher.com/jobs/a9e910ba9e3627e36d6342d3"}}