Director, Nursing Services

Position SummaryThe Director, Nursing Services provides strategic and operational leadership for Nufactor’s nursing services and clinical support operations. This role oversees nursing operations, patient care coordination, clinical quality, regulatory compliance, workforce management, and operational performance to ensure the delivery of high-quality, compliant, and service-oriented clinical support programs.The Director serves as a key clinical leader and cross-functional business partner, collaborating with internal departments, healthcare providers, referral sources, manufacturers, and external stakeholders to support operational excellence, organizational growth, and positive patient outcomes. This position is responsible for maintaining nursing operations in accordance with applicable federal and state regulations, accreditation standards, professional nursing practices, and organizational policies while driving continuous improvement and operational effectiveness across the department.Essential Functions and DutiesLeadership & Department Oversight:Provide strategic and operational leadership for the Nursing Services department, ensuring alignment with organizational goals, quality standards, regulatory requirements, and business objectives.Direct the planning, coordination, implementation, and continuous improvement of nursing operations, clinical support services, staffing models, and departmental workflows.Establish departmental priorities, operational goals, productivity expectations, and performance metrics to support service excellence and organizational growth.Participate in organizational strategic planning initiatives related to clinical operations, patient support programs, and nursing service delivery.Promote a culture of accountability, collaboration, professionalism, continuous improvement, and operational excellence throughout the department.Clinical Operations & Service Delivery:Oversee day-to-day nursing operations, including supervision of Clinical Nurse Educators, Clinical Nurse Coordinators, Nursing Department Assistants, and other assigned personnel.Ensure the delivery of safe, compliant, efficient, and high-quality nursing support services in accordance with accepted clinical standards and organizational expectations.Serve as a clinical escalation resource for complex patient care matters, infusion therapy support, provider concerns, adverse event management, and operational issues requiring advanced clinical judgment.Collaborate with healthcare providers, patients, caregivers, and internal stakeholders to facilitate continuity of care, improve service delivery, and resolve escalated concerns.Monitor staffing utilization, workflow efficiency, service levels, and operational performance to identify opportunities for improvement and scalability.Support the development and implementation of standardized clinical workflows, operational procedures, and service delivery models to enhance consistency and operational effectiveness.Regulatory Compliance & Risk Management:Develop, implement, maintain, and evaluate nursing policies, procedures, clinical protocols, and operational standards in accordance with applicable laws, regulations, accreditation requirements, and professional nursing practices.Ensure compliance with all applicable federal and state regulations, including HIPAA, OSHA, Board of Nursing requirements, payer requirements, specialty pharmacy standards, and accreditation standards, as applicable.Lead quality assurance, performance improvement, patient safety, and risk mitigation initiatives related to nursing operations and clinical support services.Participate in audits, inspections, accreditation activities, corrective action initiatives, and regulatory reviews as required.Ensure accurate, timely, and compliant clinical documentation, reporting, and record-keeping practices across the department.Identify operational, clinical, and compliance risks and collaborate with leadership to implement appropriate mitigation strategies and corrective actions.Leadership, Development & Performance Management:Provide leadership, mentorship, coaching, and professional development opportunities for nursing personnel and support staff.Establish clear performance expectations and conduct timely performance evaluations, coaching discussions, corrective actions, and development planning activities.Support recruitment, onboarding, workforce planning, succession planning, and retention initiatives for nursing staff.Foster an environment of teamwork, accountability, engagement, and continuous learning.Ensure staff maintain required licensure, certifications, competencies, and ongoing training requirements.Cross-Functional Collaboration & Business Partnership:Partner collaboratively with Pharmacy, Operations, Intake, Reimbursement, Compliance, Quality, Sales, Business Development, and executive leadership to support operational alignment and organizational objectives.Support organizational growth initiatives through participation in client meetings, provider relationship management, implementation planning, and strategic operational initiatives.Maintain and strengthen relationships with healthcare providers, referral sources, manufacturers, specialty pharmacy stakeholders, and external partners.Effectively manage internal and external communications involving nursing operations, clinical escalations, service concerns, and provider interactions.Financial & Operational Management:Collaborate with leadership on departmental budgeting, staffing strategies, operational planning, and resource allocation activities.Support departmental budget management, expense oversight, and resource planning activities to ensure operational effectiveness and responsible utilization of organizational resources.Monitor operational trends, departmental productivity, staffing levels, and service demands to support efficient utilization of resources.Identify and implement workflow improvements, operational efficiencies, and process optimization initiatives to enhance service delivery and organizational effectiveness.Support operational scalability and continuous improvement efforts within the Nursing Services department.Industry Engagement & Professional Knowledge:Maintain current knowledge of specialty infusion therapies, ambulatory infusion devices, payer requirements, nursing practices, and industry standards relevant to the organization’s services.Routinely monitor, evaluate, and communicate industry developments, regulatory updates, and clinical best practices to internal stakeholders.Attend and represent the organization at local, regional, and national meetings, conferences, educational programs, and industry events, as assigned.General Company Responsibilities:Adheres specifically to all company policies and procedures, Federal and State regulations and laws.Display dedication to position responsibilities and achieve assigned goals and objectives.Represent the Company in a professional manner and appearance at all times.Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.Other duties as assigned.Education, Knowledge, Skills and ExperienceRequired Education:Bachelor of Science in Nursing (BSN) from an accredited nursing program.Preferred Education:Master of Science in Nursing (MSN), Master of Healthcare Administration (MHA), Master of Business Administration (MBA), or related advanced healthcare degree.Required Knowledge:Advanced nursing operations, patient care coordination, clinical service delivery models, and nursing workflow management.Applicable federal and state healthcare regulations, accreditation standards, and professional nursing guidelines, including HIPAA, OSHA, Board of Nursing requirements, payer requirements, and accrediting agency standards, as applicable.Quality assurance methodologies, patient safety standards, clinical documentation requirements, and operational risk mitigation practices.Workforce planning principles, staffing utilization, operational productivity measures, and performance management practices.Healthcare technology platforms, electronic documentation systems, operational dashboards, reporting tools, and Microsoft Office applications.Professional standards related to patient confidentiality, ethical conduct, and regulatory compliance.Preferred Knowledge:Specialty pharmacy operations, home infusion services, ambulatory infusion devices, biologic therapies, and infusion-related patient support models.Reimbursement methodologies, payer requirements, referral management processes, and patient access considerations within specialty healthcare environments.Organizational change management, operational scalability strategies, and service expansion planning.Required Experience:Minimum of seven (7) years in progressive nursing roles within home infusion, specialty pharmacy, hospital, ambulatory care, or related healthcare environments.Minimum of three (3) years in a leadership role with direct responsibility for supervising clinical or nursing personnel.Responsibility for clinical workflows, staffing coordination, and operational oversight within a healthcare environment.Oversight of quality initiatives, regulatory compliance activities, patient safety standards, and clinical documentation practices.Direct involvement in resolving escalated patient care issues, provider concerns, and operational challenges requiring sound clinical judgment.Collaboration with multidisciplinary teams and organizational leadership to support operational and patient care objectives.Preferred Experience:Leadership responsibility within home infusion, specialty pharmacy, or complex infusion therapy environments.Support patients receiving immune globulin, biologic, bleeding disorder therapies, or other specialty infusion services.Oversight of multi-state, remote, or field-based nursing operations.Participation in accreditation reviews, regulatory audits, corrective action planning, or enterprise-level quality improvement initiatives.Involvement in provider relationship management, client support activities, operational growth initiatives, or strategic business projects.Required Skills:Strong leadership, mentoring, coaching, and employee development capabilities.Excellent verbal, written, presentation, and interpersonal communication skills.Advanced organizational, analytical, critical thinking, and problem-solving abilities.Ability to manage multiple priorities, deadlines, projects, and operational demands in a fast-paced environment.Ability to exercise sound judgment, professionalism, discretion, and confidentiality in sensitive situations.Strong conflict resolution, relationship management, and collaboration skills.Ability to effectively lead teams while maintaining accountability, operational effectiveness, and service excellence.Strong customer service orientation with a solutions-focused and service-driven approach.Ability to analyze operational, staffing, and service delivery data to support informed decision-making and continuous improvement initiatives.Ability to work independently and collaboratively within a team-oriented environment.Preferred Skills:Ability to evaluate operational workflows, identify process improvement opportunities, and implement scalable operational solutions.Advanced business communication and executive presentation capabilities.Strategic planning and operational optimization capabilities within healthcare environments.Ability to support organizational change initiatives and operational transformation efforts.Required Certifications & Licensure:Full, current, and unrestricted Registered Nurse (RN) license in applicable state(s) of practice.Certification as an Immune Globulin Certified Nurse (IgCN) must be obtained within two (2) years of employment and must meet ongoing requirements to maintain certification.Physical requirementsVision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  Ability to travel , including overnight travel, as requested. Must have the ability to lift and maneuver items of at least 20 lbs. Working conditions include normal office setting.Mental DemandsLearning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutionsDirect ReportsYesEEO StatementFFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.AcknowledgementThe above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities and qualifications of the position.  Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.