{"schemaVersion":"jobsearcher.job.v1","id":"a9dea3c3f04f06d7ccf5f9f2","url":"https://jobsearcher.com/jobs/a9dea3c3f04f06d7ccf5f9f2","canonicalUrl":"https://jobsearcher.com/jobs/a9dea3c3f04f06d7ccf5f9f2","title":"Sr ServiceNow CSM Developer","description":"Role: Senior ServiceNow CSM Developer (Lead)\nType: 12+month Contract\nWork model: Remote — onsite meetings ~1x every 2–3 months for PI Planning\nLocation: Reston, VA\nCompensation: $89/HR\n\nOverview\nWe’re hiring a Senior/Lead ServiceNow Developer to help mature and expand customer service products built on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). You’ll be a hands-on lead who can own complex build work, guide technical direction, and mentor junior engineers—while partnering closely with product and business stakeholders.\nThis is a true hybrid Dev/Admin role (~60% development / 40% administration).\nWhat you’ll do\nLead design, build, testing, and delivery of ServiceNow enhancements and new capabilities (CSM-focused)\nPartner with product owners and stakeholders to define requirements and translate them into scalable solutions\nBuild and customize workflows, integrations, and platform features using ServiceNow best practices\nPerform code reviews, ensure quality standards, and support DevSecOps/CI/CD practices\nTroubleshoot platform issues and improve performance, stability, and maintainability\nMentor junior developers and help raise team delivery maturity\nMust-haves (screening priorities)\n8+ years of software design/development experience with enterprise applications\n5+ years of ServiceNow development + administration experience\nHands-on ServiceNow CSM module experience (required)\nStrong ServiceNow scripting/config skills (e.g., Business Rules, Client Scripts, UI customization; JavaScript)\nExperience building custom apps/workflows and integrations (APIs, REST, JSON/XML, web services)\nComfortable leading technical discussions and driving solutions end-to-end\nCertifications (required)\nServiceNow Developer Certification — required\nServiceNow Administrator Certification — required\nNice-to-haves\nExperience with ITSM, CMDB, ITOM, SOM\nDevOps / CI/CD and test-first practices (TDD/BDD)\nGit/Bitbucket, API management tools\nCloud exposure (AWS/Azure) and database concepts (SQL/Oracle/Postgres/Mongo, etc.)\nSecurity integrations (LDAP, SSO)\n\nSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n#M-1\n#LI-AJ1\nRef: #851-Rockville-S1","company":"Systemone","rawCompany":"systemone","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:51:49.411Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr ServiceNow CSM Developer","description":"Role: Senior ServiceNow CSM Developer (Lead)\nType: 12+month Contract\nWork model: Remote — onsite meetings ~1x every 2–3 months for PI Planning\nLocation: Reston, VA\nCompensation: $89/HR\n\nOverview\nWe’re hiring a Senior/Lead ServiceNow Developer to help mature and expand customer service products built on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). You’ll be a hands-on lead who can own complex build work, guide technical direction, and mentor junior engineers—while partnering closely with product and business stakeholders.\nThis is a true hybrid Dev/Admin role (~60% development / 40% administration).\nWhat you’ll do\nLead design, build, testing, and delivery of ServiceNow enhancements and new capabilities (CSM-focused)\nPartner with product owners and stakeholders to define requirements and translate them into scalable solutions\nBuild and customize workflows, integrations, and platform features using ServiceNow best practices\nPerform code reviews, ensure quality standards, and support DevSecOps/CI/CD practices\nTroubleshoot platform issues and improve performance, stability, and maintainability\nMentor junior developers and help raise team delivery maturity\nMust-haves (screening priorities)\n8+ years of software design/development experience with enterprise applications\n5+ years of ServiceNow development + administration experience\nHands-on ServiceNow CSM module experience (required)\nStrong ServiceNow scripting/config skills (e.g., Business Rules, Client Scripts, UI customization; JavaScript)\nExperience building custom apps/workflows and integrations (APIs, REST, JSON/XML, web services)\nComfortable leading technical discussions and driving solutions end-to-end\nCertifications (required)\nServiceNow Developer Certification — required\nServiceNow Administrator Certification — required\nNice-to-haves\nExperience with ITSM, CMDB, ITOM, SOM\nDevOps / CI/CD and test-first practices (TDD/BDD)\nGit/Bitbucket, API management tools\nCloud exposure (AWS/Azure) and database concepts (SQL/Oracle/Postgres/Mongo, etc.)\nSecurity integrations (LDAP, SSO)\n\nSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n#M-1\n#LI-AJ1\nRef: #851-Rockville-S1","datePosted":"2026-07-18T17:51:49.411Z","dateModified":"2026-07-18T17:51:49.411Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a9dea3c3f04f06d7ccf5f9f2"},"url":"https://jobsearcher.com/jobs/a9dea3c3f04f06d7ccf5f9f2"}}