Mortgage Origination Customer Service Representative

Title: Mortgage Origination Customer Service Representative location: Indianapolis, IN. duration: 6 months security clearance: PUBLIC TRUST ( ability to obtain/eligibility) Must- Haves (Hard Skills): 2 years of mortgage origination experience Minimum of 1 year of contact center experience or telephone customer service Ability to diffuse difficult emotional calls High school diploma or GED. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of mortgage policies and procedures. As a Mortgage Origination Customer Service Representative, you will: - Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on guidelines and procedures. - Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client s requests. - Follow standard operating procedures for various topics, systems, and contact channels. - Document all of your contacts in a database. - Keep up to date on mortgage processes and procedures. To be a successful Mortgage Origination Customer Service Representative, you will possess: - The ability to navigate multiple computer systems and applications and utilize search tools. - Excellent time management skills and dependability. - Strong written and verbal communication skills, including telephone etiquette. - Keyboarding proficiency of at least 40 words per minute. Required Qualifications: - High School diploma or General Educational Development (GED) certificate - Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer) - Minimum of 1 year of contact center experience or telephone customer service experience - Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Preferred Qualifications: - Bilingual in English and Spanish - verbal and written - Contact Center experience (Omnichannel).bfb3568a-762b-4989-884b-a9682aa104ca