{"schemaVersion":"jobsearcher.job.v1","id":"a9740e1cba7a4c0225f3bbf8","url":"https://jobsearcher.com/jobs/a9740e1cba7a4c0225f3bbf8","canonicalUrl":"https://jobsearcher.com/jobs/a9740e1cba7a4c0225f3bbf8","title":"Client Support Specialist (Remote)","description":"Introduction\n\nWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.\n\nOverview\n\nAre you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization. Please see position details below:\n\nThis is a temporary position that will start on 9/1 and will continue through November.\nPay is $23/hr.\nThis is a fully remote opportunity. We will provide you with the equipment as long as you have your own high speed internet.\nSchedule is Monday - Friday, 8am - 5pm, Pacific Time.\n\nHow you'll make an impact\n\nWhat You'll Do\nAs a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.\nResponsibilities include:\nRespond to customer inquiries via phone and email, providing timely and professional support.\nAssist users with system navigation, troubleshooting, and general product support.\nMaintain benefit eligibility records and process member updates accurately.\nInvestigate and resolve issues while partnering with technical teams when escalation is needed.\nDocument requests, issues, and resolutions in accordance with established procedures.\nSupport new client implementations, onboarding activities, and user training.\nConduct data audits and help resolve discrepancies.\nParticipate in user acceptance testing (UAT) for new system enhancements and functionality.\nManage customer correspondence and maintain accurate electronic records.\nCollaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.\nWhat Makes You Successful\nA strong customer-focused mindset and passion for helping others.\nAbility to learn new systems and technical processes quickly.\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication abilities.\nHigh attention to detail and organizational skills.\nAbility to manage multiple priorities in a fast-paced environment.\nComfortable working independently in a remote setting while collaborating across teams.\n\nAbout You\n\nExperience in customer service, call center, client support, administrative support, or a related role.\nStrong computer skills, including Microsoft Outlook, Word, and Excel.\nAbility to troubleshoot issues and confidently support users of web-based applications.\nAssociate degree or equivalent combination of education and experience preferred.\n#LI-MS2\n#Contingent\n\nCompensation and benefits\n\nAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.\nCompetitive compensation\nComprehensive benefits programs designed to support your well-being\nCareer development opportunities and ongoing learning\nA collaborative, people-first culture with accessible leadership\nThe opportunity to do meaningful work with global reach and local impact\nAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.\nGallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)","company":"Gallagher","rawCompany":"gallagher","isRemote":true,"isActive":false,"createdAt":"2026-08-12T13:05:59.954Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Specialist (Remote)","description":"Introduction\n\nWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.\n\nOverview\n\nAre you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization. Please see position details below:\n\nThis is a temporary position that will start on 9/1 and will continue through November.\nPay is $23/hr.\nThis is a fully remote opportunity. We will provide you with the equipment as long as you have your own high speed internet.\nSchedule is Monday - Friday, 8am - 5pm, Pacific Time.\n\nHow you'll make an impact\n\nWhat You'll Do\nAs a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.\nResponsibilities include:\nRespond to customer inquiries via phone and email, providing timely and professional support.\nAssist users with system navigation, troubleshooting, and general product support.\nMaintain benefit eligibility records and process member updates accurately.\nInvestigate and resolve issues while partnering with technical teams when escalation is needed.\nDocument requests, issues, and resolutions in accordance with established procedures.\nSupport new client implementations, onboarding activities, and user training.\nConduct data audits and help resolve discrepancies.\nParticipate in user acceptance testing (UAT) for new system enhancements and functionality.\nManage customer correspondence and maintain accurate electronic records.\nCollaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.\nWhat Makes You Successful\nA strong customer-focused mindset and passion for helping others.\nAbility to learn new systems and technical processes quickly.\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication abilities.\nHigh attention to detail and organizational skills.\nAbility to manage multiple priorities in a fast-paced environment.\nComfortable working independently in a remote setting while collaborating across teams.\n\nAbout You\n\nExperience in customer service, call center, client support, administrative support, or a related role.\nStrong computer skills, including Microsoft Outlook, Word, and Excel.\nAbility to troubleshoot issues and confidently support users of web-based applications.\nAssociate degree or equivalent combination of education and experience preferred.\n#LI-MS2\n#Contingent\n\nCompensation and benefits\n\nAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.\nCompetitive compensation\nComprehensive benefits programs designed to support your well-being\nCareer development opportunities and ongoing learning\nA collaborative, people-first culture with accessible leadership\nThe opportunity to do meaningful work with global reach and local impact\nAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.\nGallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)","datePosted":"2026-08-12T13:05:59.954Z","dateModified":"2026-08-12T13:05:59.954Z","hiringOrganization":{"@type":"Organization","name":"Gallagher","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a9740e1cba7a4c0225f3bbf8"},"url":"https://jobsearcher.com/jobs/a9740e1cba7a4c0225f3bbf8"}}