Information Technology Support Specialist

Ridgepost Capital (NYSE: RPC) is a leading private markets solutions provider with over $43 billion in assets under management as of December 31, 2025. Ridgepost Capital invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. Ridgepost Capital’s products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit www.ridgepostcapital.com.Position SummaryThe IT Support Specialist is a hands-on member of the IT support team. Reporting to the Director of IT, you will deliver day-to-day Level 1 and Level 2 technical support, manage user provisioning and access, and keep the office’s technology environment running smoothly. This is an on-site position with occasional support required outside of standard business hours for scheduled maintenance, deployments, or urgent issues. This role works closely with senior IT staff and provides broad exposure to the company’s infrastructure, security, and compliance practices.Primary ResponsibilitiesProvide employee IT support via walk-ups, ticketing system, and scheduled remote sessions with a strong customer-service focus Troubleshoot and resolve Level 1–2 issues across Windows, macOS, Microsoft 365, conferencing tools, printers, mobile devices, and peripherals Support conference rooms, A/V systems, and in-office technology setups to ensure reliable day-to-day operations Perform hardware provisioning and lifecycle tasks, including imaging, deployments, break/fix support, replacements, and asset tracking Execute onboarding and offboarding activities end-to-end, including workstation setup, account provisioning, access changes, and equipment recovery Administer user access in Microsoft Entra ID, Microsoft 365, and SaaS platforms (e.g., Egnyte, Smartsheet, NetSuite, Zoom, Proofpoint) per documented procedures Provide first-line support for VPN, LAN, and Wi‑Fi connectivity issues, escalating complex issues as needed Assist with vendor coordination, endpoint software installs, patching, backup verification, and business continuity tasks Maintain accurate documentation of assets, procedures, and support workflows; support IT audit and control activities as assignedAny additional responsibilities or special projects as assigned.QualificationsHigh School Diploma or equivalent education required. Associate’s or bachelor’s degree in information technology, Information Systems, or a related field a plus. 2+ years of progressive experience in desktop support, IT support, and/or end‑user services roles. Financial services or other regulated, professional services industry experience a plus.Must have, or be willing to pursue, technical certifications such as CompTIA A+, Network+, or Microsoft 365 FundamentalsStrong hands‑on experience supporting Windows and macOS environments including familiarity with Microsoft 365 and Entra ID user administration. Familiarity with virtual or cloud-based environments in a support role a plus.Experience with Freshservice or another IT service management ticketing platform strongly preferred.Experience supporting SaaS applications and handling user access requestsWorking knowledge of basic networking concepts (LAN, VPN, DNS, DHCP, Wi‑Fi)Experience supporting users across multiple office locations and remote environmentsStrong troubleshooting, documentation, and organizational skillsProfessional communication skills and a service‑oriented mindsetAbility to work on-site daily with occasional off-hours availability for planned maintenance or urgent issuesAbility to travel (approx. 10%) for installations, problem resolution, company meetings, conferences, etc.The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands.