Customer Service Representative

We are seeking a Customer Service Representative to join our growing support team on-site at our Wichita, KS location. As the primary point of contact for your customers, you will answer product questions, provide quotes, process account modifications, provide customer requested records, and resolve issues via phone calls, email, and live chat channels. This is a full-time, in-person position with health, 401k and paid time off benefits. Job Brief We are looking for a customer-centric professional who loves solving problems and helping others in a dynamic, collaborative office environment. Our Customer Service Representatives bridge the gap between production and users. The ideal candidate adapts to changing needs, can translate questions and requirements into solutions, and handles difficult conversations with patience and care. Core Responsibilities ● Manage Communications: Respond promptly to customer inquiries. ● Troubleshoot Issues: Identify where problems exist and offer ideas for making things better. ● Maintain Records: Maintain documents, follow through on customer issues, track orders and shipments, and facilitate customer internal focused discussions that are intended to help them. ● Process Accounts: Handle order entries, updates, account cancellations, payments, and product returns. ● Escalate Inquiries: Identify and route complex or high-tier issues to the appropriate internal resources and specialists. ● Promote Trust: De-escalate tense customer complaints calmly while driving toward a mutually beneficial solution. Requirements and Qualifications ● Education: High school diploma or general education degree equivalent; a college degree is a plus. ● Experience: Minimum of 1–2 years in a customer-facing role a plus (e.g., call center, retail sales, hospitality, or front desk admin). ● Work Location: Ability to work full-time on-site. ● Communication Skills: Exceptional verbal and written English communication skills characterized by clear empathy. ● Technical Literacy: Proficiency with basic office software (like Microsoft Office or Google Workspace). ● Workspace Tools: Familiarity with productivity platforms (like Slack, Microsoft Teams, Asana, or Trello) is a strong plus. ● Problem-Solving Aptitude: Strong ability to listen actively, analyze problems, and offer creative, structured solutions. ● Characteristics of Adaptability: ○ Being calm when pivoting your focus throughout the day. ○ Doing research as needed. ○ Work independently while also being willing to ask questions as needed. ○ Be teachable. Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Application Question(s): Are you comfortable with using office applications, like word, docs, excell, sheets etc.? Experience: customer service: 1 year (Preferred) Work Location: In person