{"schemaVersion":"jobsearcher.job.v1","id":"a94bd2d84e52f67060e3dc2b","url":"https://jobsearcher.com/jobs/a94bd2d84e52f67060e3dc2b","canonicalUrl":"https://jobsearcher.com/jobs/a94bd2d84e52f67060e3dc2b","title":"Technical Setup Specialist","description":"About UsKenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.About This RoleAs a Technical Setup Specialist, you'll be the expert guiding customers as they get started with Kenect. This role focuses on managing the technical configuration of accounts, integration connections, and product features to ensure a seamless experience for both new and existing users. This role includes walking customers through key configuration steps and resolving technical issues that may arise during onboarding. You'll also take ownership of escalated setup tasks, coordinate internally and externally to continue momentum, and make sure customers are fully activated and positioned for long-term success.What You Will Be DoingVirtually conduct account setup meetings with stakeholdersGuide customers through compliance with 10DLC text messaging requirementsManage potential issues and proactively recommend solutionsMonitor customer progress and address setup challenges quicklyProvide fast, clear, and professional responses to customer inquiries with proactive communicationCollaborate with team members and cross-functional departments on high-priority, time-sensitive mattersAccurately document activities to maintain visibility and alignment across teamsSkills & QualificationsMinimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environmentAbility to simultaneously manage multiple projects and communication channelsStrong organizational skills with sharp attention to detail and follow-through on task completionExcellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiencesFamiliarity with cloud-based platforms and tools (e.g., Salesforce, Jira)Ability to identify, troubleshoot, and resolve technical issuesProactive, resourceful problem-solver who can handle escalations with confidenceOur Company Values We Hope You ShowcaseSee it, Solve it, Get it DoneBuild, Adapt, WinUnwavering Customer ObsessionWhat Kenect Offers!Health, Dental, Vision, Life & Disability InsuranceYour birthday is a paid day offOnsite gymBreakroom full of snacks and drinksConvenient location next to freeway entrance/exitKenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.J-18808-Ljbffr","company":"Kenect","rawCompany":"kenect","city":"Youngstown","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-05-18T03:42:31.483Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Setup Specialist","description":"About UsKenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.About This RoleAs a Technical Setup Specialist, you'll be the expert guiding customers as they get started with Kenect. This role focuses on managing the technical configuration of accounts, integration connections, and product features to ensure a seamless experience for both new and existing users. This role includes walking customers through key configuration steps and resolving technical issues that may arise during onboarding. You'll also take ownership of escalated setup tasks, coordinate internally and externally to continue momentum, and make sure customers are fully activated and positioned for long-term success.What You Will Be DoingVirtually conduct account setup meetings with stakeholdersGuide customers through compliance with 10DLC text messaging requirementsManage potential issues and proactively recommend solutionsMonitor customer progress and address setup challenges quicklyProvide fast, clear, and professional responses to customer inquiries with proactive communicationCollaborate with team members and cross-functional departments on high-priority, time-sensitive mattersAccurately document activities to maintain visibility and alignment across teamsSkills & QualificationsMinimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environmentAbility to simultaneously manage multiple projects and communication channelsStrong organizational skills with sharp attention to detail and follow-through on task completionExcellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiencesFamiliarity with cloud-based platforms and tools (e.g., Salesforce, Jira)Ability to identify, troubleshoot, and resolve technical issuesProactive, resourceful problem-solver who can handle escalations with confidenceOur Company Values We Hope You ShowcaseSee it, Solve it, Get it DoneBuild, Adapt, WinUnwavering Customer ObsessionWhat Kenect Offers!Health, Dental, Vision, Life & Disability InsuranceYour birthday is a paid day offOnsite gymBreakroom full of snacks and drinksConvenient location next to freeway entrance/exitKenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.J-18808-Ljbffr","datePosted":"2026-05-18T03:42:31.483Z","dateModified":"2026-05-18T03:42:31.483Z","hiringOrganization":{"@type":"Organization","name":"Kenect","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Youngstown","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a94bd2d84e52f67060e3dc2b"},"url":"https://jobsearcher.com/jobs/a94bd2d84e52f67060e3dc2b"}}