Assistant Supervisor, Entertainment

Entertainment Assistant SupervisorJoin us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!What You Get To DoProvide exemplary service and ensure entertainment standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary serviceAssist entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness, crowd control and safetyEntertainment assistant supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as neededTrain, evaluate, coach and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely mannerHandle guest service matters in a timely manner according to departmental proceduresSupervise team members while enforcing and complying with safety procedures and guidelinesComplete appropriate paperwork and administer discipline within a timely mannerEnsure compliance of child labor laws with regards to breaks, lunches and hours worked per dayManage daily staffing assignmentsVarious tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessaryResponsible for accurately recording team member labor hoursEstablish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest serviceWhat It Takes To SucceedA passion for customer serviceExcellent multi-tasking and time management skillsOutstanding communication and problem-solving abilitiesActive listener with the ability to anticipate guests' needsAbility to work in a team to promote and ensure a safe and secure environmentHigh level of guest hospitality skills, interpersonal skills and the ability to multi-task requiredHigh school diploma preferredGeneral knowledge of theatrical operation requiredHigh level of verbal or written communication skillsWhat Else Is ImportantMust be 16 years of ageValid driver's license to operate parade floats requiredMinimum of one (1) complete season or equivalent as a performer or equivalent external experienceNo significant performance deficiencies within a 1-year periodAbility to lift, push, pull and/or carry up to 50 lbsPosition engages in extensive walking and standing throughout entire work shiftPerform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)Perform cleaning duties; including use of cleaning chemicalsWillingness to comply with all SEA grooming guidelines and employment standardsAbility to work indoors and outdoors, in varying weather, to include extreme heatFlexible, consistent availability (including nights, weekends and holidays) and adhere to our holiday and availability agreementConsistently practice safe work habits including the use ofAbility to successfully complete all legal, company and department training requirements within established timelinesThe Perks Of The PositionFree park admissionDiscounts on park admission tickets and passes for family and friendsPark discounts on food, merchandise, etc.Scholarship opportunitiesExclusive employee events and giveawaysEEO EmployerSEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.