{"schemaVersion":"jobsearcher.job.v1","id":"a90e0da023a04287cbe0ea7d","url":"https://jobsearcher.com/jobs/a90e0da023a04287cbe0ea7d","canonicalUrl":"https://jobsearcher.com/jobs/a90e0da023a04287cbe0ea7d","title":"Software Support Technician","description":"About CAMP Systems:\r\nAt CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.\r\nOur Mission & Vision:\r\nWe connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.\r\nOur Values & Excellence Mindset:\r\nWe are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.\r\nWhat You Will Experience in This Role\r\nComponent Control, a CAMP Systems Company, is in search of a Software Support Technician to maintain customer satisfaction by providing remote software system support; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software. All candidates must have the ability to be on call beyond normal business hours and on weekends and participate in rotational after-hours on-call support on a regular basis. All candidates must assume ownership of issues and problems and resolve them in a timely manner and have the ability to operate independently with a high degree of productivity and reliability and be open to working a flexible shift schedule.\r\nResponsibilities\r\nLead and oversee all Software Support Representatives in the remote software system support function, ensuring timely, professional, and accurate resolution of customer issues.\r\nManage and resolve software-related issues with a sense of urgency and ownership.\r\nProvide front-line support by answering the help desk phone line for all incoming service requests, including the Emergency Support line.\r\nDeliver clear and effective solutions to client inquiries and issues.\r\nAdvise customers on best practices and ideal use of software based on business processes, escalating to Professional Services when appropriate.\r\nTake full ownership of all assigned calls and issues through to resolution.\r\nCreate and maintain comprehensive, up-to-date documentation, including processes, procedures, troubleshooting guides, and known error logs.\r\nContribute proactively to the internal knowledge base and continuous improvement efforts.\r\nProvide detailed, actionable feedback for product enhancements and participate in Quality Assurance testing for bugs and updates.\r\nServe as a key liaison between Software Support and other departments to ensure smooth communication and hand-offs.\r\nApply specialized accounting and finance knowledge to troubleshoot complex system and client issues.\r\nServe as the primary escalation point for advanced Finance & Accounting technical challenges.\r\nConduct client consultations and training sessions, ensuring users are confident, capable, and satisfied with software functionality.\r\nConsistently demonstrate accountability, initiative, and follow-through on all assignments.\r\nOther duties as assigned.\r\nCompetencies\r\nProblem Solving – takes initiative to identify root causes; develops effective, sustainable solutions; demonstrates persistence in resolving issues.\r\nTechnical Skills – continuously expands knowledge; shares expertise and mentors others.\r\nCustomer Service – communicates clearly, confidently, and constructively with clients and colleagues.\r\nCommunication – communicates clearly, confidently, and constructively with clients and colleagues.\r\nTeamwork – demonstrates strong collaboration skills; supports team goals while maintaining individual accountability.\r\nJudgment – exercises sound decision-making, especially under time constraints.\r\nProfessionalism – models reliability, integrity, and respect in all interactions.\r\nQuality & Accuracy – delivers work of the highest quality with close attention to detail.\r\nAdaptability – thrives in a fast-paced, evolving environment.\r\nDependability – consistently follows through, meets deadlines, and upholds commitments without supervision.\r\nInitiative – proactively identifies opportunities for process and product improvement.\r\nInnovation – brings forward creative ideas that enhance efficiency, client satisfaction, and product performance.\r\nYou have\r\nAssociate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.\r\nAbility to multitask and work in a fast paced environment.\r\nExposure/experience in preparing and presenting basic software training information.\r\nKnowledge and/or experience of aviation industry a plus.\r\nBilingual a big plus (Spanish preferred).\r\nMust possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders.\r\nKnowledge of and/or experience in accounting processes strongly preferred.\r\nKnowledgeable in current networking standards.\r\nFamiliar with system administration.\r\nFluent with Microsoft Server and Windows operating systems.\r\nKnowledge of accounting systems a plus (i.e., Quick Books, Great Plains).\r\nKnowledge of client/server software systems, SQL, and Oracle database systems a plus.\r\nIntermediate to advanced knowledge of Microsoft Office including Outlook and Excel.\r\nHardware/Software troubleshooting experience in environments servicing local and remote users.\r\nExperience with Quantum Control a major plus.\r\nCompensation range - $26 - $30/hr\r\nWhy Work at CAMP?\r\nJoin a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.\r\nCAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled.\r\nCAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.\r\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.\r\nEqual Opportunity Employer\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","company":"Camp Systems","rawCompany":"camp systems","city":"San Diego","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-09T11:00:32.333Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Technician","description":"About CAMP Systems:\r\nAt CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.\r\nOur Mission & Vision:\r\nWe connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.\r\nOur Values & Excellence Mindset:\r\nWe are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.\r\nWhat You Will Experience in This Role\r\nComponent Control, a CAMP Systems Company, is in search of a Software Support Technician to maintain customer satisfaction by providing remote software system support; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software. All candidates must have the ability to be on call beyond normal business hours and on weekends and participate in rotational after-hours on-call support on a regular basis. All candidates must assume ownership of issues and problems and resolve them in a timely manner and have the ability to operate independently with a high degree of productivity and reliability and be open to working a flexible shift schedule.\r\nResponsibilities\r\nLead and oversee all Software Support Representatives in the remote software system support function, ensuring timely, professional, and accurate resolution of customer issues.\r\nManage and resolve software-related issues with a sense of urgency and ownership.\r\nProvide front-line support by answering the help desk phone line for all incoming service requests, including the Emergency Support line.\r\nDeliver clear and effective solutions to client inquiries and issues.\r\nAdvise customers on best practices and ideal use of software based on business processes, escalating to Professional Services when appropriate.\r\nTake full ownership of all assigned calls and issues through to resolution.\r\nCreate and maintain comprehensive, up-to-date documentation, including processes, procedures, troubleshooting guides, and known error logs.\r\nContribute proactively to the internal knowledge base and continuous improvement efforts.\r\nProvide detailed, actionable feedback for product enhancements and participate in Quality Assurance testing for bugs and updates.\r\nServe as a key liaison between Software Support and other departments to ensure smooth communication and hand-offs.\r\nApply specialized accounting and finance knowledge to troubleshoot complex system and client issues.\r\nServe as the primary escalation point for advanced Finance & Accounting technical challenges.\r\nConduct client consultations and training sessions, ensuring users are confident, capable, and satisfied with software functionality.\r\nConsistently demonstrate accountability, initiative, and follow-through on all assignments.\r\nOther duties as assigned.\r\nCompetencies\r\nProblem Solving – takes initiative to identify root causes; develops effective, sustainable solutions; demonstrates persistence in resolving issues.\r\nTechnical Skills – continuously expands knowledge; shares expertise and mentors others.\r\nCustomer Service – communicates clearly, confidently, and constructively with clients and colleagues.\r\nCommunication – communicates clearly, confidently, and constructively with clients and colleagues.\r\nTeamwork – demonstrates strong collaboration skills; supports team goals while maintaining individual accountability.\r\nJudgment – exercises sound decision-making, especially under time constraints.\r\nProfessionalism – models reliability, integrity, and respect in all interactions.\r\nQuality & Accuracy – delivers work of the highest quality with close attention to detail.\r\nAdaptability – thrives in a fast-paced, evolving environment.\r\nDependability – consistently follows through, meets deadlines, and upholds commitments without supervision.\r\nInitiative – proactively identifies opportunities for process and product improvement.\r\nInnovation – brings forward creative ideas that enhance efficiency, client satisfaction, and product performance.\r\nYou have\r\nAssociate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.\r\nAbility to multitask and work in a fast paced environment.\r\nExposure/experience in preparing and presenting basic software training information.\r\nKnowledge and/or experience of aviation industry a plus.\r\nBilingual a big plus (Spanish preferred).\r\nMust possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders.\r\nKnowledge of and/or experience in accounting processes strongly preferred.\r\nKnowledgeable in current networking standards.\r\nFamiliar with system administration.\r\nFluent with Microsoft Server and Windows operating systems.\r\nKnowledge of accounting systems a plus (i.e., Quick Books, Great Plains).\r\nKnowledge of client/server software systems, SQL, and Oracle database systems a plus.\r\nIntermediate to advanced knowledge of Microsoft Office including Outlook and Excel.\r\nHardware/Software troubleshooting experience in environments servicing local and remote users.\r\nExperience with Quantum Control a major plus.\r\nCompensation range - $26 - $30/hr\r\nWhy Work at CAMP?\r\nJoin a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.\r\nCAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled.\r\nCAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.\r\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.\r\nEqual Opportunity Employer\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","datePosted":"2026-05-09T11:00:32.333Z","dateModified":"2026-05-09T11:00:32.333Z","hiringOrganization":{"@type":"Organization","name":"Camp Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a90e0da023a04287cbe0ea7d"},"url":"https://jobsearcher.com/jobs/a90e0da023a04287cbe0ea7d"}}