{"schemaVersion":"jobsearcher.job.v1","id":"a8ec77edd0407fed3f5a6ba5","url":"https://jobsearcher.com/jobs/a8ec77edd0407fed3f5a6ba5","canonicalUrl":"https://jobsearcher.com/jobs/a8ec77edd0407fed3f5a6ba5","title":"Lead Program Coordinator","description":"Care Management Entity | OhioRISE\n\nClassification: Exempt\n\nReports to: Operations Outreach Supervisor\n\nLocation: Newark / Hybrid\n\nSummary / Objective\n\nThe Lead Program Coordinator is a working-lead role that provides day-to-day functional leadership for the OhioRISE Program Coordinator team. The Lead coordinates outreach and intake workflows, supports onboarding and mentoring, reviews documentation, monitors compliance, and identifies process improvements. The position works with the Operations Outreach Supervisor and internal partners to promote timely referrals, consistent enrollment and waiver processes, and continuity of member services while maintaining a reduced Program Coordinator workload.\n\nWorkload and Functional Authority\n\nThe Operations Outreach Supervisor will establish and periodically review a reduced Program Coordinator workload to allow dedicated time for lead, quality review, and training responsibilities. Individual productivity expectations will reflect this balance.\n\nCoordinate daily workflow, priorities, coverage, and workload distribution within the direction and authority delegated by the Operations Outreach Supervisor.\nReview Program Coordinator work for completeness, accuracy, and timeliness; provide coaching, coordinate corrections, and track follow-up.\nEscalate performance concerns, unresolved compliance issues, and operational barriers to the Operations Outreach Supervisor for decisions and formal follow-up.\nThis position has no direct reports and no authority for hiring, firing, discipline, formal performance evaluations, or other HR supervisory decisions.\nEssential Functions\nLeadership and Team Support\nServe as the primary day-to-day resource for OhioRISE referral, enrollment, waiver, transition, and workflow questions.\nSupport onboarding, orientation, mentoring, and cross-training of Program Coordinators; identify training needs and share consistent practices.\nMonitor referral timeliness, case progression, workload balance, and coverage needs; coordinate workflow adjustments with the Operations Outreach Supervisor.\nIdentify barriers affecting productivity or compliance, recommend process improvements, and assist with operational projects and reporting.\nServe as a liaison between Program Coordinators and the Operations Outreach Supervisor; provide delegated workflow and referral support during supervisor absences.\nQuality and Compliance\nConduct routine quality reviews of referrals, enrollments, waiver documentation, transfers, transitions, and disenrollments.\nMonitor compliance with OhioRISE contractual timelines and documentation requirements; coach staff on corrections and track completion.\nIdentify documentation trends, process gaps, and recurring issues; support quality improvement, audit preparation, and corrective action follow-up.\nCollaborate with the Lead Health Data Specialist and Care Coordination leadership to resolve referral, enrollment, and documentation issues.\nProgram Coordination\n\nPerform Program Coordinator duties within the reduced workload established by the Operations Outreach Supervisor, including:\n\nReceive and coordinate referrals for Intensive and Moderate Care Coordination; conduct outreach to youth and families, explain OhioRISE services, and obtain required consents.\nMonitor engagement efforts, communicate with the OhioRISE Plan regarding unsuccessful outreach, and coordinate referral routing through transition to the assigned Care Coordinator.\nProcess enrollments, transfers, disenrollments, and transitions, including youth entering or exiting the OhioRISE Waiver.\nComplete assigned waiver activities, including Level of Care assessments, CANS, prior authorizations, annual redeterminations, and flexible fund coordination, within applicable certification and program requirements.\nMeet documentation, quality, contractual, and adjusted productivity expectations; provide professional, culturally responsive service to families, providers, community partners, and internal departments.\nPerform other duties as assigned.\nSkills, Knowledge, and Abilities\nAdvanced working knowledge of OhioRISE referral, enrollment, waiver, and transition processes.\nStrong leadership, mentoring, communication, and peer-coaching skills.\nAbility to prioritize competing needs, coordinate workflows, review documentation, and identify process improvements.\nStrong organization, time management, critical thinking, problem-solving, and conflict-resolution skills.\nAbility to work independently, support team collaboration, and recognize when concerns require escalation.\nEducation and Experience\nRequired\nHigh school diploma or GED.\nMinimum of three years of experience in children’s behavioral health, care coordination, child welfare, developmental disabilities, juvenile justice, or related human services.\nMinimum one year of experience performing OhioRISE referral, enrollment, transition, and waiver functions, or equivalent experience with comparable care-management processes.\nDemonstrated experience in leadership, mentoring, training, or project/workflow coordination.\nExperience with quality and documentation review and compliance monitoring.\nPreferred\nBachelor’s degree in Social Work, Psychology, Human Services, or a related field.\nAdditional Eligibility Requirements\nValid Ohio driver’s license, acceptable driving record, and valid automobile insurance.\nCurrent CANS certification or ability to obtain certification within 90 days; maintain certification as required.\nComplete required cultural competency training within established timelines and demonstrate culturally responsive practices when working with youth, families, staff, and community partners.","company":"I Am Boundless","rawCompany":"i am boundless","city":"Newark","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-10-18T04:59:22.010Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Program Coordinator","description":"Care Management Entity | OhioRISE\n\nClassification: Exempt\n\nReports to: Operations Outreach Supervisor\n\nLocation: Newark / Hybrid\n\nSummary / Objective\n\nThe Lead Program Coordinator is a working-lead role that provides day-to-day functional leadership for the OhioRISE Program Coordinator team. The Lead coordinates outreach and intake workflows, supports onboarding and mentoring, reviews documentation, monitors compliance, and identifies process improvements. The position works with the Operations Outreach Supervisor and internal partners to promote timely referrals, consistent enrollment and waiver processes, and continuity of member services while maintaining a reduced Program Coordinator workload.\n\nWorkload and Functional Authority\n\nThe Operations Outreach Supervisor will establish and periodically review a reduced Program Coordinator workload to allow dedicated time for lead, quality review, and training responsibilities. Individual productivity expectations will reflect this balance.\n\nCoordinate daily workflow, priorities, coverage, and workload distribution within the direction and authority delegated by the Operations Outreach Supervisor.\nReview Program Coordinator work for completeness, accuracy, and timeliness; provide coaching, coordinate corrections, and track follow-up.\nEscalate performance concerns, unresolved compliance issues, and operational barriers to the Operations Outreach Supervisor for decisions and formal follow-up.\nThis position has no direct reports and no authority for hiring, firing, discipline, formal performance evaluations, or other HR supervisory decisions.\nEssential Functions\nLeadership and Team Support\nServe as the primary day-to-day resource for OhioRISE referral, enrollment, waiver, transition, and workflow questions.\nSupport onboarding, orientation, mentoring, and cross-training of Program Coordinators; identify training needs and share consistent practices.\nMonitor referral timeliness, case progression, workload balance, and coverage needs; coordinate workflow adjustments with the Operations Outreach Supervisor.\nIdentify barriers affecting productivity or compliance, recommend process improvements, and assist with operational projects and reporting.\nServe as a liaison between Program Coordinators and the Operations Outreach Supervisor; provide delegated workflow and referral support during supervisor absences.\nQuality and Compliance\nConduct routine quality reviews of referrals, enrollments, waiver documentation, transfers, transitions, and disenrollments.\nMonitor compliance with OhioRISE contractual timelines and documentation requirements; coach staff on corrections and track completion.\nIdentify documentation trends, process gaps, and recurring issues; support quality improvement, audit preparation, and corrective action follow-up.\nCollaborate with the Lead Health Data Specialist and Care Coordination leadership to resolve referral, enrollment, and documentation issues.\nProgram Coordination\n\nPerform Program Coordinator duties within the reduced workload established by the Operations Outreach Supervisor, including:\n\nReceive and coordinate referrals for Intensive and Moderate Care Coordination; conduct outreach to youth and families, explain OhioRISE services, and obtain required consents.\nMonitor engagement efforts, communicate with the OhioRISE Plan regarding unsuccessful outreach, and coordinate referral routing through transition to the assigned Care Coordinator.\nProcess enrollments, transfers, disenrollments, and transitions, including youth entering or exiting the OhioRISE Waiver.\nComplete assigned waiver activities, including Level of Care assessments, CANS, prior authorizations, annual redeterminations, and flexible fund coordination, within applicable certification and program requirements.\nMeet documentation, quality, contractual, and adjusted productivity expectations; provide professional, culturally responsive service to families, providers, community partners, and internal departments.\nPerform other duties as assigned.\nSkills, Knowledge, and Abilities\nAdvanced working knowledge of OhioRISE referral, enrollment, waiver, and transition processes.\nStrong leadership, mentoring, communication, and peer-coaching skills.\nAbility to prioritize competing needs, coordinate workflows, review documentation, and identify process improvements.\nStrong organization, time management, critical thinking, problem-solving, and conflict-resolution skills.\nAbility to work independently, support team collaboration, and recognize when concerns require escalation.\nEducation and Experience\nRequired\nHigh school diploma or GED.\nMinimum of three years of experience in children’s behavioral health, care coordination, child welfare, developmental disabilities, juvenile justice, or related human services.\nMinimum one year of experience performing OhioRISE referral, enrollment, transition, and waiver functions, or equivalent experience with comparable care-management processes.\nDemonstrated experience in leadership, mentoring, training, or project/workflow coordination.\nExperience with quality and documentation review and compliance monitoring.\nPreferred\nBachelor’s degree in Social Work, Psychology, Human Services, or a related field.\nAdditional Eligibility Requirements\nValid Ohio driver’s license, acceptable driving record, and valid automobile insurance.\nCurrent CANS certification or ability to obtain certification within 90 days; maintain certification as required.\nComplete required cultural competency training within established timelines and demonstrate culturally responsive practices when working with youth, families, staff, and community partners.","datePosted":"2026-10-18T04:59:22.010Z","dateModified":"2026-10-18T04:59:22.010Z","hiringOrganization":{"@type":"Organization","name":"I Am Boundless","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a8ec77edd0407fed3f5a6ba5"},"url":"https://jobsearcher.com/jobs/a8ec77edd0407fed3f5a6ba5"}}