Customer Order Data Specialist

Job Title: Customer Order Data SpecialistPay Rate: $18 to $24/HrDuration: 12 monthsLocation: Irving, TXShift: 7:00 AM - 4:00 PM (Monday to Friday)This position is for the Building Automation division.We are looking for a Customer Order Data SpecialistConducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.Processes incoming orders, inquiries, and/or requests regarding products and/or services.Performs order management for assigned customers, manages and files clients' information in the information system.Supports customers remotely and onsite, and provides 1st level user support in case of arising issues.Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers.Cooperates with clients and sales representatives to clarify orders and issues.Participates in investigating and resolving commercial and/or technical problems.Supports pre-and/or post-sales technical product advice for development, implementation, and operation of customer solutions. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers. Deliver a limited range of practical, technical, operative, and/or clerical processes within an area of work.Knowledge of standardized work routines and methods, general facts, and information is necessary, usually acquired through training on the job.Customer Services functions gather and file information gained in routine customer contact calls. Higher level: Handling inbound calls, in basic 1st level support situations, while handling the majority of request in the basis of given procedures.Lower level: Outbound calls, operating with the given frame of structured information requested.Experience: Bachelor's Degree related toequivalent experience. Someone pursuing or completed education and/or coursework, training or a background in database management would be ideal.Strong computer proficiency and technical aptitude.Exceptional attention to detail and accuracy.Ability to manage and maintain data records accurately and efficiently.Strong customer service and communication skills.MS Excel, ERP/CRM or MS Suite Systems.Ability to work independently and as part of a team.Must be able to successfully pass a background check.