{"schemaVersion":"jobsearcher.job.v1","id":"a89f66094de6b82c8d716d3d","url":"https://jobsearcher.com/jobs/a89f66094de6b82c8d716d3d","canonicalUrl":"https://jobsearcher.com/jobs/a89f66094de6b82c8d716d3d","title":"FRONT OFFICE MANAGER","description":"Job Details Job Location: Norfolk, VA 23502\nCompany: Shamin Hotels\nDepartment: Operations\nReports To: General Manager and Assistant General Manager\nSupervision: Front Desk Agent, Reservationist, Night Auditor\nPay Structure: Paid Bi-weekly\nPosition Overview Front Office Manager is responsible for ensuring timely and accurate customer service, scheduling shifts, and supervising front desk personnel. The manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.\nResponsibilities Supervise Front Desk staff: hire, terminate, evaluate performance, train, and develop employees.\nMaintain standards of guest service quality.\nAchieve budgeted revenues and expenses, maximizing profitability related to the guest services department.\nContribute to the profitability and guest satisfaction perception of other hotel departments.\nDevelop short‑term and long‑term financial and operational plans for the guest service department, aligning with the hotel’s overall objectives.\nImprove guest satisfaction through enhanced employee development, job engineering, and quality image.\nManage the reservation function to maintain the highest possible room occupancy and average daily rate via suggestive selling by staff.\nMaintain procedures for credit control and handling of financial transactions.\nMaintain procedures for security of monies, guest security, and emergency procedures.\nReceive departmental related guest complaints and ensure corrective action is taken.\nSchedule staff according to labor standards and forecasted occupancy.\nEnsure cross‑selling of other Shamin Hotels by hotel staff.\nKnow and comply with all company policies and procedures pertaining to this position and its duties.\nRequirements Team Up: Be Golden, Collaborate and Help Others Succeed.\nOwn It: Be a role model, Embrace Responsibility and Keep Learning.\nPassionately Serve: Be Positive, Care Deeply and Create Memories.\nQualifications Bachelor’s Degree and/or extensive experience in a hotel or related field required.\n3+ years of hotel brand experience preferred.\nStrong financial knowledge required.\nMust be able to work with and understand financial information and data, and possess basic mathematical skills (Reading, Writing, Basic Math).\nKnowledge of Brand systems preferred.\nEqual Opportunity Employer Statement Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.\n\n#J-18808-Ljbffr","company":"Shamin Hotels Master","rawCompany":"shamin hotels master","city":"Norfolk","state":"VA","isRemote":false,"isActive":true,"createdAt":"2026-06-20T05:07:05.291Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"FRONT OFFICE MANAGER","description":"Job Details Job Location: Norfolk, VA 23502\nCompany: Shamin Hotels\nDepartment: Operations\nReports To: General Manager and Assistant General Manager\nSupervision: Front Desk Agent, Reservationist, Night Auditor\nPay Structure: Paid Bi-weekly\nPosition Overview Front Office Manager is responsible for ensuring timely and accurate customer service, scheduling shifts, and supervising front desk personnel. The manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.\nResponsibilities Supervise Front Desk staff: hire, terminate, evaluate performance, train, and develop employees.\nMaintain standards of guest service quality.\nAchieve budgeted revenues and expenses, maximizing profitability related to the guest services department.\nContribute to the profitability and guest satisfaction perception of other hotel departments.\nDevelop short‑term and long‑term financial and operational plans for the guest service department, aligning with the hotel’s overall objectives.\nImprove guest satisfaction through enhanced employee development, job engineering, and quality image.\nManage the reservation function to maintain the highest possible room occupancy and average daily rate via suggestive selling by staff.\nMaintain procedures for credit control and handling of financial transactions.\nMaintain procedures for security of monies, guest security, and emergency procedures.\nReceive departmental related guest complaints and ensure corrective action is taken.\nSchedule staff according to labor standards and forecasted occupancy.\nEnsure cross‑selling of other Shamin Hotels by hotel staff.\nKnow and comply with all company policies and procedures pertaining to this position and its duties.\nRequirements Team Up: Be Golden, Collaborate and Help Others Succeed.\nOwn It: Be a role model, Embrace Responsibility and Keep Learning.\nPassionately Serve: Be Positive, Care Deeply and Create Memories.\nQualifications Bachelor’s Degree and/or extensive experience in a hotel or related field required.\n3+ years of hotel brand experience preferred.\nStrong financial knowledge required.\nMust be able to work with and understand financial information and data, and possess basic mathematical skills (Reading, Writing, Basic Math).\nKnowledge of Brand systems preferred.\nEqual Opportunity Employer Statement Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T05:07:05.291Z","dateModified":"2026-06-20T05:07:05.291Z","hiringOrganization":{"@type":"Organization","name":"Shamin Hotels Master","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norfolk","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a89f66094de6b82c8d716d3d"},"url":"https://jobsearcher.com/jobs/a89f66094de6b82c8d716d3d"}}