Business Systems Analyst

Company enGenJob DescriptionJOB SUMMARYDue to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.***The Business Systems Analyst serves as a subject-matter expert for assigned United Concordia dental applications, supporting both day-to-day production operations and ongoing system fixes. This role partners closely with developers, product teams, and business stakeholders to analyze issues, clarify requirements, and determine root cause across data, configuration, and system behavior. The Business Analyst supports production incidents and escalations, provides guidance on expected application behavior, helps define and validate testing scenarios, reviews and verifies system changes in test environments, and collaborates with United Concordia to ensure changes meet business expectations before release. Success in this role requires strong systems thinking, clear communication, and the ability to balance production support, testing activities, and analytical work in a fast-paced environment.ESSENTIAL RESPONSIBILITIESWork with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.Other duties as assigned.EDUCATION (Minimum)Bachelor's Degree in Business Management, Information Systems, or closely related fieldSubstitutionsNonePreferred (Education)NoneEXPERIENCE (Minimum)3 – 5 years in IS/ITPreferred (Experience)1 – 3 years in Lean/Six Sigma experience1 – 3 years in the Health Insurance Industry1 – 3 years in the Healthcare industryLICENSES OR CERTIFICATIONS (Required)NonePreferred (Licenses/Certifications)Information Technology Infrastructure Library (ITIL)The Open Framework Group (TOGAF)Six SigmaProject Management Professional (PMP)SKILLSAnalytical SkillsProblem-SolvingCommunication SkillsReport WritingSQLAgile MethodolgyAgile Project ManagementLanguage Requirements (other Than English)NoneTravel Required0% – 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type: Office-BasedTeaches / trains others regularlyRarelyTravel regularly from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting up to 10 poundsRarelyLifting 10 to 25 poundsRarelyLifting 25 to 50 poundsRarelyDisclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance RequirementAs a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum** $68,400.00Pay Range Maximum $105,900.00Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeJ-18808-Ljbffr