{"schemaVersion":"jobsearcher.job.v1","id":"a8733f90601bcc2fa2dd54e7","url":"https://jobsearcher.com/jobs/a8733f90601bcc2fa2dd54e7","canonicalUrl":"https://jobsearcher.com/jobs/a8733f90601bcc2fa2dd54e7","title":"Windows Server Lead","description":"Job ID: 2613941\nLocation: Washington, DC, US\nDate Posted: 2026-06-23\nCategory: Program Management\nSubcategory: Program Mgmt\nSchedule: Full-Time\nShift: Day Job\nTravel: No\nMinimum Clearance Required: None\nClearance Level Must Be Able to Obtain: Public Trust\nPotential for Remote Work: ORA_ON_SITE\n\nDescription\nSAIC is seeking a Windows Server Lead to support our government contract.\nThe successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT’s field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies.\nThe successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages. This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise. In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives.\n\nJob Description and Duties\nFull-time Onsite at DOT HQ, Washington DC. Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily.\nServe as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.\nCreate and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.\nImprove existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.\nManage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.\nOversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.\nOversea documentation of Windows systems, processes, procedures, etc.\nFacilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard.\nProvide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.\nCollaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls.\nPerform Root Cause Analysis and Problem Management for the Windows systems and tools.\nImprove existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.\nProvide support for new enterprise systems and in support of engineering solutions to address existing issues.\nCreate and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.\nQualifications\nRequired Education and Experience:\nTYPICAL EDUCATION AND EXPERIENCE: Bachelors and fifteen (15) years or more of related experience; Masters and twelve (12) years or more experience ; PhD or JD and seven (7) years or more experience.\nMust have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation.\nDemonstrated experience managing multi-discipline server and system operation teams.\nExpert-level experience managing service delivery and solutioning\nExperience managing teams of 30+ personnel performing complex engineering, operations, and maintenance support.\nProject Manager, Project Lead, and/or Program Manager experience leading teams of similar size and scope strongly preferred, ideally supporting government clients.\nMust be able to collaborate across other Infrastructure and vendor teams to develop solutions with multi-faceted requirements spanning across technologies, and sometimes multiple task orders.\nExperience leading troubleshooting calls spanning across multiple teams and using multi-discipline approach.\nMust have extensive knowledge of multi-vendor server operating systems.\nDemonstrated experience in a fast tempo ITSM support environment.\nExperience with performing root cause analysis, risk identification, and risk mitigation\nStrong interpersonal skills including the ability to collaborate effectively.\nDemonstrated experience in a fast tempo ITSM support environment.\n\nPreferred skills and qualifications:\nDemonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&M) and engineering.\nEnterprise Architect experience, particularly in medium to large size government environments\nServiceNow ITSM platform and experience managing tickets, building dashboards, running queries, and building out workflows\nExperience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP\nProject Management Professional (PMP) Certification\nCertified Scrum Master (CSM), Scaled Agile Framework (SAFe), PMI‑ACP (Agile Certified Practitioner), PSM I (Professional Scrum Master I) or other agile certifications\nITIL certification(s) and ITSM\nAWS, Azure Cloud, Google solution architect/ enterprise architect certification(s)\n\nTarget salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.","company":"SAI","rawCompany":"sai","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:32:47.681Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Windows Server Lead","description":"Job ID: 2613941\nLocation: Washington, DC, US\nDate Posted: 2026-06-23\nCategory: Program Management\nSubcategory: Program Mgmt\nSchedule: Full-Time\nShift: Day Job\nTravel: No\nMinimum Clearance Required: None\nClearance Level Must Be Able to Obtain: Public Trust\nPotential for Remote Work: ORA_ON_SITE\n\nDescription\nSAIC is seeking a Windows Server Lead to support our government contract.\nThe successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT’s field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies.\nThe successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages. This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise. In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives.\n\nJob Description and Duties\nFull-time Onsite at DOT HQ, Washington DC. Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily.\nServe as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.\nCreate and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.\nImprove existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.\nManage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.\nOversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.\nOversea documentation of Windows systems, processes, procedures, etc.\nFacilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard.\nProvide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.\nCollaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls.\nPerform Root Cause Analysis and Problem Management for the Windows systems and tools.\nImprove existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.\nProvide support for new enterprise systems and in support of engineering solutions to address existing issues.\nCreate and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.\nQualifications\nRequired Education and Experience:\nTYPICAL EDUCATION AND EXPERIENCE: Bachelors and fifteen (15) years or more of related experience; Masters and twelve (12) years or more experience ; PhD or JD and seven (7) years or more experience.\nMust have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation.\nDemonstrated experience managing multi-discipline server and system operation teams.\nExpert-level experience managing service delivery and solutioning\nExperience managing teams of 30+ personnel performing complex engineering, operations, and maintenance support.\nProject Manager, Project Lead, and/or Program Manager experience leading teams of similar size and scope strongly preferred, ideally supporting government clients.\nMust be able to collaborate across other Infrastructure and vendor teams to develop solutions with multi-faceted requirements spanning across technologies, and sometimes multiple task orders.\nExperience leading troubleshooting calls spanning across multiple teams and using multi-discipline approach.\nMust have extensive knowledge of multi-vendor server operating systems.\nDemonstrated experience in a fast tempo ITSM support environment.\nExperience with performing root cause analysis, risk identification, and risk mitigation\nStrong interpersonal skills including the ability to collaborate effectively.\nDemonstrated experience in a fast tempo ITSM support environment.\n\nPreferred skills and qualifications:\nDemonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&M) and engineering.\nEnterprise Architect experience, particularly in medium to large size government environments\nServiceNow ITSM platform and experience managing tickets, building dashboards, running queries, and building out workflows\nExperience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP\nProject Management Professional (PMP) Certification\nCertified Scrum Master (CSM), Scaled Agile Framework (SAFe), PMI‑ACP (Agile Certified Practitioner), PSM I (Professional Scrum Master I) or other agile certifications\nITIL certification(s) and ITSM\nAWS, Azure Cloud, Google solution architect/ enterprise architect certification(s)\n\nTarget salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.","datePosted":"2026-07-30T11:32:47.681Z","dateModified":"2026-07-30T11:32:47.681Z","hiringOrganization":{"@type":"Organization","name":"SAI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a8733f90601bcc2fa2dd54e7"},"url":"https://jobsearcher.com/jobs/a8733f90601bcc2fa2dd54e7"}}