WFD PAS Supervisor

Patient Access SupervisorLarge Healthcare system in the Tampa Bay areaOn-Site role$25.00-$29.00 per hourContract-to-hire, 6 monthsShift: Mon-Fri, 5:00am-4:30pmABOUT THE ROLEOur client is seeking an experienced Patient Access Supervisor to lead outpatient registration operations at a large acute care hospital in the Tampa Bay area. This contract-to-hire position is responsible for supervising a team of 15-20 staff members and managing registration processes for surgical, radiology, and ancillary modalities. The role also ensures coverage across multiple departments, including the Medical Office Building (MOB), Women's Center, Breast Care Center, and therapy registration areas. The ideal candidate will have a strong background in revenue cycle management, outpatient authorizations, referrals, and denials management, with proven leadership experience in a hospital or health system environment. This position requires a hands-on leader who can monitor KPIs, drive process improvements, ensure compliance with healthcare regulations, and collaborate effectively with ancillary departments.WHAT YOU'LL DOSupervise and lead a team of 15-20 Patient Access/Registration staff within the outpatient central registration areaOversee registration operations for surgical, radiology, and all other outpatient modalitiesEnsure coverage and support for the Medical Office Building (MOB), Women's Center, Breast Care Center, and therapy registration areasMonitor and manage daily KPIs, including collections, denial rates, registration accuracy, and work queue activityMaintain and review departmental reports; identify trends and drive process improvement initiativesParticipate in staffing coverage, stepping in directly when call-outs occur to ensure seamless operationsConduct performance management activities, including scheduling, time tracking, mentoring, coaching, and progressive disciplineTrain and evaluate staff to maintain high accuracy standards and reduce denials and write-offsEnsure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and proceduresPartner with ancillary departments and support cross-functional staffing coordinationStay current with managed care updates and communicate changes to the teamWHAT YOU BRINGMinimum 2+ years of supervisory or team lead experience in a healthcare setting3-5 years of Revenue Cycle Management (RCM) experienceDemonstrated experience with outpatient authorizations, referrals, and denials managementHospital-based experience required (experience in small group practice alone does not meet requirements)Proven ability to manage KPIs, work queues, and team performance metricsProficiency with EMR systems and Microsoft Office suiteKnowledge of insurance, financial clearance, and patient access operationsStrong communication, problem-solving, and customer service skillsAbility to step into coverage roles as needed to support team operationsHigh School Diploma or GED required; Associate's Degree preferred (RHIT or RHIA accepted)Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related fieldPreferred certifications: Certified Healthcare Access Associate (CHAA) via NAHAM or Certified Revenue Cycle Representative (CRCR) via HFMA