Credit & Collections Administrator

Job Description: Job Description Main Purpose The duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department. This is a full-time position, with a competitive salary and comprehensive benefits offered. Location -REMOTE near Raleigh or Wake Forest, North Carolina Key Relationships:Customers, VendorsProfessional Associations Specific Role Responsibilities:Collection calls and/or correspondence in a fast paced, goal oriented collections departmentWeekly and monthly reporting to direct supervisorCustomer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short paymentsMonthly Delinquency noticesProcessing monthly credit memos and the appropriate reportingResponsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memosAccountable for reducing delinquency for assigned accountsMust communicate & follow up effectively with sales staff regarding customer accounts on a timely basisParticipate in team planning meetingsMeet defined department goals and activity metricsPerform other assigned tasks and duties necessary to support the Accounts Receivable DepartmentCollections and Accounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedCommitment to excellent customer serviceExcellent written and verbal communication abilitiesAbility to prioritize and manage multiple responsibilitiesComputer/Office Machines – Microsoft Work, Excel, OutlookEnglish – proficient in business writing and verbal communicationValid driver's license and acceptable motor vehicle record required when duties require use of motor vehicleAbility to pass pre-employment and random screening for illegal substances PI131aa793c2cf-25405-41479651