{"schemaVersion":"jobsearcher.job.v1","id":"a830fa77fd4aae8762b59862","url":"https://jobsearcher.com/jobs/a830fa77fd4aae8762b59862","canonicalUrl":"https://jobsearcher.com/jobs/a830fa77fd4aae8762b59862","title":"Customer Experience Manager","description":"At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.\nIt’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!\nWhat does the Customer Experience Manager do?\nUnder the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.\nHow do they do it?\nAs a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!\nWow the Customer : Put the customer first and make a difference in people’s lives\nUnleash Passion : Check your ego at the door and do what you say you will do\nHold the Penny Hostage : Treat Five Below like your own business and hire talent that will do the same\nAchieve the Impossible : Set the bar high for self and team and make sure to take risks\nWork Hard, Have Fun, Build a Career : Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts\nKey Attributes:\nLeadership\nTrainer/Developer/Motivator\nCommunication\nEmerging Skill - Planning/Time Management\nOwnership Commitment\nAccountability/Delegation/Follow up\nSales Driver/Goal Oriented\nProfessionalism\nRESPONSIBILITIES:\nEnsures all associates and managers are Wowing the Customer through personal contact with customers\nResponsible for achieving CSAT score goals provided by the District Manager\nResponsible for leading Front End Operations\nTraining the staff on the High Fives of Customer Service\nEnsures that each guest has a fast, friendly, checkout\nResponsible for maintaining the store cleanliness, recovery, and ready for customers at all times\nResponsible for opening and closing store procedures\nResponsible for performing SM duties in their absence\nAssists in supervising all Associates\nAssists in training all Associates\nAssists in coaching all Associates\nAssists in developing all Associates\nAssists in staff scheduling\nReviews all corporate communications and reacts accordingly\nPartners with supervisors or corporate office regarding store issues\nDrives store sales and controls expenses\nDrives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)\nUses financial reporting to drive business opportunities\nAssists payroll process and ensures budget is in line with plan\nAssists in merchandising procedures\nAdheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)\nResponsible for cash handling procedures including but not limited to preparing and dropping bank deposits\nAuthorizes register functions including post voids, returns and discounts\nComplies with Human Resources policies and procedures\nAssists in receiving and stocking procedures\nUnloads merchandise from trucks\nChecks in shipments\nStages merchandise for the sales floor\nPacks out merchandise\nResponsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards\nAccountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control\nPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room\nThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.\nFrequently operate cash register\nFrequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet\nFrequently ascend/descend ladders in order to retrieve and put away stock\nFrequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor\nFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations\nFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise\nMust be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures\nMust be able to remain in a stationary, upright position for 80% of the time\nQUALIFICATIONS:\nHigh School Graduate or equivalent.\nCollege experience preferred\nMinimum 2 years of management experience\nExcellent verbal and written communication skills\nAbility to multi-task\nCreative thinking\nAbility to maintain composure under pressure\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nFive Below is an Equal Opportunity Employer.\nPosition Type:\nHourly\nBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @ fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.","company":"Fivebelow","rawCompany":"fivebelow","city":"Hialeah","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-16T14:18:59.489Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"},{"code":"455211","title":"Warehouse Clubs and Supercenters","slug":"warehouse-clubs-and-supercenters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Manager","description":"At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.\nIt’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!\nWhat does the Customer Experience Manager do?\nUnder the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.\nHow do they do it?\nAs a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!\nWow the Customer : Put the customer first and make a difference in people’s lives\nUnleash Passion : Check your ego at the door and do what you say you will do\nHold the Penny Hostage : Treat Five Below like your own business and hire talent that will do the same\nAchieve the Impossible : Set the bar high for self and team and make sure to take risks\nWork Hard, Have Fun, Build a Career : Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts\nKey Attributes:\nLeadership\nTrainer/Developer/Motivator\nCommunication\nEmerging Skill - Planning/Time Management\nOwnership Commitment\nAccountability/Delegation/Follow up\nSales Driver/Goal Oriented\nProfessionalism\nRESPONSIBILITIES:\nEnsures all associates and managers are Wowing the Customer through personal contact with customers\nResponsible for achieving CSAT score goals provided by the District Manager\nResponsible for leading Front End Operations\nTraining the staff on the High Fives of Customer Service\nEnsures that each guest has a fast, friendly, checkout\nResponsible for maintaining the store cleanliness, recovery, and ready for customers at all times\nResponsible for opening and closing store procedures\nResponsible for performing SM duties in their absence\nAssists in supervising all Associates\nAssists in training all Associates\nAssists in coaching all Associates\nAssists in developing all Associates\nAssists in staff scheduling\nReviews all corporate communications and reacts accordingly\nPartners with supervisors or corporate office regarding store issues\nDrives store sales and controls expenses\nDrives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)\nUses financial reporting to drive business opportunities\nAssists payroll process and ensures budget is in line with plan\nAssists in merchandising procedures\nAdheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)\nResponsible for cash handling procedures including but not limited to preparing and dropping bank deposits\nAuthorizes register functions including post voids, returns and discounts\nComplies with Human Resources policies and procedures\nAssists in receiving and stocking procedures\nUnloads merchandise from trucks\nChecks in shipments\nStages merchandise for the sales floor\nPacks out merchandise\nResponsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards\nAccountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control\nPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room\nThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.\nFrequently operate cash register\nFrequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet\nFrequently ascend/descend ladders in order to retrieve and put away stock\nFrequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor\nFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations\nFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise\nMust be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures\nMust be able to remain in a stationary, upright position for 80% of the time\nQUALIFICATIONS:\nHigh School Graduate or equivalent.\nCollege experience preferred\nMinimum 2 years of management experience\nExcellent verbal and written communication skills\nAbility to multi-task\nCreative thinking\nAbility to maintain composure under pressure\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nFive Below is an Equal Opportunity Employer.\nPosition Type:\nHourly\nBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @ fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.","datePosted":"2026-07-16T14:18:59.489Z","dateModified":"2026-07-16T14:18:59.489Z","hiringOrganization":{"@type":"Organization","name":"Fivebelow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hialeah","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a830fa77fd4aae8762b59862"},"url":"https://jobsearcher.com/jobs/a830fa77fd4aae8762b59862"}}