{"schemaVersion":"jobsearcher.job.v1","id":"a82a616b537bb6e9c0ec04a6","url":"https://jobsearcher.com/jobs/a82a616b537bb6e9c0ec04a6","canonicalUrl":"https://jobsearcher.com/jobs/a82a616b537bb6e9c0ec04a6","title":"Problem Resolution Specimen Technician","description":"Problem Resolution Specimen Technician - West Hills, CA, Tuesday to Saturday, 9:00 AM to 5:30 PM\nPay range: $25.40 - $29.15 / hour\nSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.\n\nBenefits information:\nWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:\nDay 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours\nBest-in-class well-being programs\nAnnual, no-cost health assessment program Blueprint for Wellness®\nhealthyMINDS mental health program\nVacation and Health/Flex Time\n6 Holidays plus 1 \"MyDay\" off\nFinFit financial coaching and services\n401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service\nEmployee stock purchase plan\nLife and disability insurance, plus buy-up option\nFlexible Spending Accounts\nAnnual incentive plans\nMatching gifts program\nEducation assistance through MyQuest for Education\nCareer advancement opportunities\nand so much more!\nThis position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.\nQuest Diagnostics honors our service members and encourages veterans to apply.\n\nWhile we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.\n\nEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.\n\nPrimary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures\nMay be responsible for calling clients to obtain resolution of problems\nDemonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution\nDemonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)\nDemonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels\nSupports and/or provides priority handling of samples with limited stability and problems impacting client and patient care\nDemonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability\nResponsible for correctly entering TIQs/TNPs\nResponsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens\nIdentifies and escalates trending problems to department management as appropriate.\nWorking knowledge of MS Office\nPerform all other job duties as assigned\nRequired Work Experience:\nInternal candidates will need a minimum of one year in Specimen Tech III/related role.\nPreferred Work Experience:\nMinimum of 3 years Lab experience preferably in a production environment\nLaboratory experience with strong Specimen Processing background preferred.\nMedical background preferred which includes medical terminology applicable to a clinical laboratory.\nPhysical and Mental Requirements:\nMust meet productivity and quality standards of the department\nMust be able to handle multiple tasks and work in a fast-paced environment\nWorks in a biohazard environment, practicing good safety habits\nAble to sit or stand for long periods\nSkills:\nMust have strong written and verbal communication skills\nCommunicates effectively with all levels of internal and external staff\nAbility to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills\nAdheres to Quest Diagnostics core values, safety, and compliance policies and procedures\nFosters a team-oriented work environment.\nKnowledge of medical and laboratory terminology preferred\nEnsures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to\nPC skills including the ability to run reports & use to manage workflow; real-time thru-put\nEducation\nHigh School Diploma or Equivalent (Required)\n\nQualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.\nQuest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.","company":"Quest Diagnostics","rawCompany":"quest diagnostics","city":"Valencia","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-21T11:58:28.185Z","occupations":[{"code":"29-2012.00","title":"Medical and Clinical Laboratory Technicians","slug":"medical-and-clinical-laboratory-technicians"},{"code":"19-4021.00","title":"Biological Technicians","slug":"biological-technicians"},{"code":"29-2011.00","title":"Medical and Clinical Laboratory Technologists","slug":"medical-and-clinical-laboratory-technologists"}],"industries":[{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"325413","title":"In-Vitro Diagnostic Substance Manufacturing","slug":"in-vitro-diagnostic-substance-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Problem Resolution Specimen Technician","description":"Problem Resolution Specimen Technician - West Hills, CA, Tuesday to Saturday, 9:00 AM to 5:30 PM\nPay range: $25.40 - $29.15 / hour\nSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.\n\nBenefits information:\nWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:\nDay 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours\nBest-in-class well-being programs\nAnnual, no-cost health assessment program Blueprint for Wellness®\nhealthyMINDS mental health program\nVacation and Health/Flex Time\n6 Holidays plus 1 \"MyDay\" off\nFinFit financial coaching and services\n401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service\nEmployee stock purchase plan\nLife and disability insurance, plus buy-up option\nFlexible Spending Accounts\nAnnual incentive plans\nMatching gifts program\nEducation assistance through MyQuest for Education\nCareer advancement opportunities\nand so much more!\nThis position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.\nQuest Diagnostics honors our service members and encourages veterans to apply.\n\nWhile we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.\n\nEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.\n\nPrimary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures\nMay be responsible for calling clients to obtain resolution of problems\nDemonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution\nDemonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)\nDemonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels\nSupports and/or provides priority handling of samples with limited stability and problems impacting client and patient care\nDemonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability\nResponsible for correctly entering TIQs/TNPs\nResponsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens\nIdentifies and escalates trending problems to department management as appropriate.\nWorking knowledge of MS Office\nPerform all other job duties as assigned\nRequired Work Experience:\nInternal candidates will need a minimum of one year in Specimen Tech III/related role.\nPreferred Work Experience:\nMinimum of 3 years Lab experience preferably in a production environment\nLaboratory experience with strong Specimen Processing background preferred.\nMedical background preferred which includes medical terminology applicable to a clinical laboratory.\nPhysical and Mental Requirements:\nMust meet productivity and quality standards of the department\nMust be able to handle multiple tasks and work in a fast-paced environment\nWorks in a biohazard environment, practicing good safety habits\nAble to sit or stand for long periods\nSkills:\nMust have strong written and verbal communication skills\nCommunicates effectively with all levels of internal and external staff\nAbility to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills\nAdheres to Quest Diagnostics core values, safety, and compliance policies and procedures\nFosters a team-oriented work environment.\nKnowledge of medical and laboratory terminology preferred\nEnsures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to\nPC skills including the ability to run reports & use to manage workflow; real-time thru-put\nEducation\nHigh School Diploma or Equivalent (Required)\n\nQualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.\nQuest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.","datePosted":"2026-07-21T11:58:28.185Z","dateModified":"2026-07-21T11:58:28.185Z","hiringOrganization":{"@type":"Organization","name":"Quest Diagnostics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Valencia","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a82a616b537bb6e9c0ec04a6"},"url":"https://jobsearcher.com/jobs/a82a616b537bb6e9c0ec04a6"}}