{"schemaVersion":"jobsearcher.job.v1","id":"a7fe6fe7a74c4a3f0348e43e","url":"https://jobsearcher.com/jobs/a7fe6fe7a74c4a3f0348e43e","canonicalUrl":"https://jobsearcher.com/jobs/a7fe6fe7a74c4a3f0348e43e","title":"Operations Coordinator","description":"Benefits:\n401(k)\n401(k) matching\nCompetitive salary\nDental insurance\nHealth insurance\nOpportunity for advancement\nPaid time off\nParental leave\nVision insurance\nWe’re looking for a dedicated Operations Coordinator to support the daily operations of our residential programs. Reporting to the Program Operations Manager, this role supervises Program Coordinators and supports the oversight of Direct Support Professionals (DSPs) to ensure high-quality care and compliance. This is a hands-on leadership role ideal for someone organized, responsive, and committed to supporting individuals with intellectual and developmental disabilities.\n\nResponsibilities\nStaff Oversight & Development: Supervise 5 Program Coordinators and support oversight of 25+ DSPs, providing coaching, performance feedback, and assisting with evaluations and professional development.\nCompliance & Quality Assurance: Conduct weekly site audits for safety and regulatory compliance, maintain and review documentation (ISP goals, MARs, health tracking), ensure Program Coordinators follow protocols, and escalate issues to the Program Operations Manager.\nOperations Management: Coordinate staff schedules, on-call rotations, and payroll accuracy; manage household maintenance, inventory, and supply tracking; monitor DSP coverage and assist with staffing alerts.\nClinical & Behavioral Support: Track medical and behavioral follow-ups, escalate concerns, and support documentation and filing of individual care plans.\nProgram Implementation: Ensure ISP and related plans are accurate, followed, and understood by staff, and support training on individual plans and service delivery.\nCrisis Response & Coverage: Act as the escalation point for emergencies and staffing shortages, and provide direct support coverage when needed.\n\nQualifications:\nEducation: High School diploma or equivalent required; associate’s degree in human services, Business, or related field preferred.\nExperience: Minimum 2–4 years in supervisory roles within residential human services or healthcare settings.\nStrong leadership and team-building abilities.\nKnowledge of regulatory standards and compliance requirements. PA Chapter 55, 6100 and 6400 preferred.\nProficiency in electronic documentation systems and scheduling software.\nExcellent communication, problem-solving, and organizational skills.\nWorking Conditions\nSchedule & Flexibility: Full-time hourly role with on-call responsibilities, including evenings, weekends, and holidays. Flexibility is essential due to the nature of residential services.\nEnvironment: Work is primarily conducted at residential sites and administrative offices, with frequent travel between locations. Interaction with individuals with intellectual and developmental disabilities is expected.\nPhysical Demands: Includes desk work and occasional physical tasks such as lifting or assisting with site needs.\nRole Expectations: Serves as backup for Program Coordinators during staffing shortages or emergencies, requiring strong multitasking and crisis management skills.\nCollaboration: Regular communication with Program Coordinators, DSPs, and internal departments; professional documentation and teamwork are key.","company":"Eig Services","rawCompany":"eig services","city":"Monroeville","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:39:06.062Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"39-9041.00","title":"Residential Advisors","slug":"residential-advisors"}],"industries":[{"code":"623210","title":"Residential Intellectual and Developmental Disability Facilities","slug":"residential-intellectual-and-developmental-disability-facilities"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"623990","title":"Other Residential Care Facilities","slug":"other-residential-care-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Coordinator","description":"Benefits:\n401(k)\n401(k) matching\nCompetitive salary\nDental insurance\nHealth insurance\nOpportunity for advancement\nPaid time off\nParental leave\nVision insurance\nWe’re looking for a dedicated Operations Coordinator to support the daily operations of our residential programs. Reporting to the Program Operations Manager, this role supervises Program Coordinators and supports the oversight of Direct Support Professionals (DSPs) to ensure high-quality care and compliance. This is a hands-on leadership role ideal for someone organized, responsive, and committed to supporting individuals with intellectual and developmental disabilities.\n\nResponsibilities\nStaff Oversight & Development: Supervise 5 Program Coordinators and support oversight of 25+ DSPs, providing coaching, performance feedback, and assisting with evaluations and professional development.\nCompliance & Quality Assurance: Conduct weekly site audits for safety and regulatory compliance, maintain and review documentation (ISP goals, MARs, health tracking), ensure Program Coordinators follow protocols, and escalate issues to the Program Operations Manager.\nOperations Management: Coordinate staff schedules, on-call rotations, and payroll accuracy; manage household maintenance, inventory, and supply tracking; monitor DSP coverage and assist with staffing alerts.\nClinical & Behavioral Support: Track medical and behavioral follow-ups, escalate concerns, and support documentation and filing of individual care plans.\nProgram Implementation: Ensure ISP and related plans are accurate, followed, and understood by staff, and support training on individual plans and service delivery.\nCrisis Response & Coverage: Act as the escalation point for emergencies and staffing shortages, and provide direct support coverage when needed.\n\nQualifications:\nEducation: High School diploma or equivalent required; associate’s degree in human services, Business, or related field preferred.\nExperience: Minimum 2–4 years in supervisory roles within residential human services or healthcare settings.\nStrong leadership and team-building abilities.\nKnowledge of regulatory standards and compliance requirements. PA Chapter 55, 6100 and 6400 preferred.\nProficiency in electronic documentation systems and scheduling software.\nExcellent communication, problem-solving, and organizational skills.\nWorking Conditions\nSchedule & Flexibility: Full-time hourly role with on-call responsibilities, including evenings, weekends, and holidays. Flexibility is essential due to the nature of residential services.\nEnvironment: Work is primarily conducted at residential sites and administrative offices, with frequent travel between locations. Interaction with individuals with intellectual and developmental disabilities is expected.\nPhysical Demands: Includes desk work and occasional physical tasks such as lifting or assisting with site needs.\nRole Expectations: Serves as backup for Program Coordinators during staffing shortages or emergencies, requiring strong multitasking and crisis management skills.\nCollaboration: Regular communication with Program Coordinators, DSPs, and internal departments; professional documentation and teamwork are key.","datePosted":"2026-04-14T10:39:06.062Z","dateModified":"2026-04-14T10:39:06.062Z","hiringOrganization":{"@type":"Organization","name":"Eig Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Monroeville","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a7fe6fe7a74c4a3f0348e43e"},"url":"https://jobsearcher.com/jobs/a7fe6fe7a74c4a3f0348e43e"}}