Client Experience Specialist

Client Experience Specialist Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing and administering each trip taken by Airshare Owners with the utmost care. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. This position will require you to work in the Corporate Headquarters office located in Overland Park, KS. This is not a remote or hybrid role.Essential duties include:Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning processIdentify and solve any issues that may impact an Owner's flight or tripServe as the lead liaison for Owners, effectively communicating in a precise and timely fashionStrive to constantly produce magic moments for all Airshare customersManage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlesslyPrepare itineraries including documentation for all reservations, verifying catering requirements, ground requirements, and ensuring all special requirements are accurateCollaborate with all internal stakeholders to ensure impeccable execution for each tripServe as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experienceEffectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant informationQualified candidates will have 2+ years of Aviation and/or high-end Customer Service experience. Your schedules may fall on nights, weekends, and holidays, and you must be able to work them as this is a 24/7/365 operation.Must possess superior organizational skills, be detail-oriented, and can work proactively and effectively with minimal supervisionStrong and effective verbal, written, and interpersonal communication skills to work effectively across functional and organizational linesMust work well independently and within a teamMust demonstrate an elevated level of professionalismBenefits and perks include:Medical, dental, and vision insurance if you choose to participate, coverage will commence on the first day of the month following your date of hireAirshare offers a no-cost medical and dental option at the employee levelOptional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)Paid Parental LeaveCompany-paid term life insurance equal to 1.5 times your annual salaryTwo 401(k) retirement plans with employer match you will be eligible to participate on the first of the month following 30 days of employmentPTO is accrued based on the length of employment11 holidays per yearAccess to relocation flightsFREE Full Size on-site Gym with locker rooms and SaunaGroup Fitness Classes and various activities (pickleball, running club, ping pong, etc.)FREE Access to Bicycle sharingIndoor and Outdoor Common areas with WIFIOn-site caf and Food Truck on WednesdaysAmazon Delivery lockersCovered ParkingAirshare is an Equal Opportunity-Affirmative Action Employer Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation