{"schemaVersion":"jobsearcher.job.v1","id":"a7b4a45c6fe840c2dbe2dccb","url":"https://jobsearcher.com/jobs/a7b4a45c6fe840c2dbe2dccb","canonicalUrl":"https://jobsearcher.com/jobs/a7b4a45c6fe840c2dbe2dccb","title":"CSR/Dispatch","description":"Join a team that gets things done — and does it with heart. We’re a busy, growing plumbing company on James Island, and we’re looking for a Dispatcher / Customer Service Representative who thrives in a fast-paced environment, loves helping people, and keeps operations running like clockwork.\nIf you're a natural problem-solver, multitasker, and communicator who enjoys working behind the scenes to make customers happy — we want to meet you.\nWhat You’ll Do:\nBe the friendly, professional first voice our customers hear when they call\nSchedule service and maintenance visits using dispatch software\nCoordinate technician routes and make real-time schedule adjustments\nCreate and manage service tickets using ServiceTitan (or similar)\nKeep customers updated about arrival times or delays\nTrack job progress and keep internal teams informed\nFollow up after service to ensure satisfaction\nAssist with commercial account scheduling and department projects\nWhat We’re Looking For:\nExperience in dispatching or customer service, preferably in plumbing, HVAC, or trades\nKnowledge of ServiceTitan (or similar software) is a big plus\nExcellent phone, email, and in-person communication skills\nOrganized, calm under pressure, and great at juggling tasks\nReliable, proactive, and a natural team player\nWhy Work With Us?\nYou’ll join a tight-knit team that values hard work, communication, and good vibes\nYou'll play a key role in keeping customers happy and operations smooth\nRoom for growth in a company that’s expanding and evolving\nJob Type: Full-time\nPay: $20.00 - $21.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nApplication Question(s):\nAre you aware that this role is located in James Island, SC and the hourly rate is $20-$21/hr.?\nExperience:\nCustomer Service Representative: 3 years (Required)\nWork Location: In person","company":"Hammesstaffing","rawCompany":"hammesstaffing","city":"Charleston","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:48:53.453Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"221210","title":"Natural Gas Distribution","slug":"natural-gas-distribution"},{"code":"236118","title":"Residential Remodelers","slug":"residential-remodelers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CSR/Dispatch","description":"Join a team that gets things done — and does it with heart. 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