{"schemaVersion":"jobsearcher.job.v1","id":"a79edba70782e84e15fe6039","url":"https://jobsearcher.com/jobs/a79edba70782e84e15fe6039","canonicalUrl":"https://jobsearcher.com/jobs/a79edba70782e84e15fe6039","title":"Client Services Representative","description":"Job Summary\n\nThe Client Services Representative anticipates, recognizes, and meets the need of internal and external clients. The Client Services Representative provides prompt, cooperative assistance and seeks ways to increase client satisfaction and loyalty.\n\nMajor Responsibilities\n\nAnswer calls in a timely, professional and courteous manner using clear, concise language and correct grammar\nRespond to clients' inquiries, assuring HIPAA compliance with each call\nVerify authenticity of client by obtaining practice name, physician name, caller's name and phone number\nMaintain patient and laboratory confidentiality and data security\nDocument all calls on customer service information forms, noting the name, phone number, time of call, nature of request, and resolution of the problem and date/time of resolution\nComplete all documentation according to established laboratory procedures\nNavigate LIS, provides verified, released test reports available in the computer as requested by clients\nRecognize and refers questions needing more expertise to appropriate technical specialist, pathologist, or supervisor\nUnderstand and knows how to find details for test turnaround times, collection requirements, specimen transport, and laboratory supplies\nProvide weekly activity report to supervisor\nSuggest improvements and additions to enhance departmental and overall laboratory productivity\nAdhere to all policies, procedures, and safety regulations\nAssist other departments with scanning and filing of documents\nOther duties as assigned\nRequirements:\nHigh school diploma or GED\nMedical background preferred\nKnowledge of laboratory operations and terminology a plus\nStrong computer skills with a high proficiency in Microsoft Office\nExcellent phone etiquette and verbal communication skills\nStrong multitasking and organizational skills with attention to detail and the ability to prioritize a wide range of requests\nAbility to work independently with minimal supervision","company":"PathGroup","rawCompany":"pathgroup","city":"Brunswick","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-15T09:49:56.041Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative","description":"Job Summary\n\nThe Client Services Representative anticipates, recognizes, and meets the need of internal and external clients. The Client Services Representative provides prompt, cooperative assistance and seeks ways to increase client satisfaction and loyalty.\n\nMajor Responsibilities\n\nAnswer calls in a timely, professional and courteous manner using clear, concise language and correct grammar\nRespond to clients' inquiries, assuring HIPAA compliance with each call\nVerify authenticity of client by obtaining practice name, physician name, caller's name and phone number\nMaintain patient and laboratory confidentiality and data security\nDocument all calls on customer service information forms, noting the name, phone number, time of call, nature of request, and resolution of the problem and date/time of resolution\nComplete all documentation according to established laboratory procedures\nNavigate LIS, provides verified, released test reports available in the computer as requested by clients\nRecognize and refers questions needing more expertise to appropriate technical specialist, pathologist, or supervisor\nUnderstand and knows how to find details for test turnaround times, collection requirements, specimen transport, and laboratory supplies\nProvide weekly activity report to supervisor\nSuggest improvements and additions to enhance departmental and overall laboratory productivity\nAdhere to all policies, procedures, and safety regulations\nAssist other departments with scanning and filing of documents\nOther duties as assigned\nRequirements:\nHigh school diploma or GED\nMedical background preferred\nKnowledge of laboratory operations and terminology a plus\nStrong computer skills with a high proficiency in Microsoft Office\nExcellent phone etiquette and verbal communication skills\nStrong multitasking and organizational skills with attention to detail and the ability to prioritize a wide range of requests\nAbility to work independently with minimal supervision","datePosted":"2026-08-15T09:49:56.041Z","dateModified":"2026-08-15T09:49:56.041Z","hiringOrganization":{"@type":"Organization","name":"PathGroup","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brunswick","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a79edba70782e84e15fe6039"},"url":"https://jobsearcher.com/jobs/a79edba70782e84e15fe6039"}}