{"schemaVersion":"jobsearcher.job.v1","id":"a783bca8edecee5a6dc2615a","url":"https://jobsearcher.com/jobs/a783bca8edecee5a6dc2615a","canonicalUrl":"https://jobsearcher.com/jobs/a783bca8edecee5a6dc2615a","title":"Assistant Store Manager- Client Experience & Design","description":"Description\n\nHey, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Assistant Store Manager, Client Experience & Design, you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.\n\nWhy We Need You:\n\nAs we prepare to open our first San Francisco retail store, we're building more than a retail store. We're creating a destination where customers can experience the Article's brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one.\n\nWe're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You'll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the San Francisco store experience.\n\nWithin your first few months, you'll help launch a brand-new store, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.\n\nWhy Article?\n\nAs a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.\n\nAbout the new store:\nOur store address is: 2299 Alameda St, San Francisco\nStore size: 7,000 square feet\nStaff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates)\nHours of operation: The store is open 7 days per week, 10 am - 7 am.\nTravel: You will be required to travel within the US and Canada. So you will require a valid passport.\nInterview and Onboarding Schedule\n\nFirst Interview ( June 22th- 26th)\nA 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.\nSecond Interview (June 29th-July 3rd)\nVideo interview the Store Manager and Operations Manager.\nFinal Interview (July 7th - 8th)\nIn person interview with new Store Manager.\n\nWhat You’ll Do\n\nYou'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.\nChampion and uphold Article's Customer Experience Model across all showroom interactions.\nLead by example in delivering warm, authentic, hospitality-driven customer experiences.\nCoach associates on customer engagement, clienteling, and service excellence standards.\nBuild lasting customer relationships through appointments, follow-ups, and personalized outreach.\nSupport design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.\nUtilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.\nDrive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.\nPartner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.\nCollaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.\nLead by example with resilience, adaptability, and above-the-line behaviour.\n\nWho You Are\n\nQualifications\n2+ years of retail leadership experience in a customer-facing environment.\nExperience coaching and developing team members to deliver exceptional customer experiences.\nStrong communication and relationship-building skills.\nPassion for hospitality, customer service, and creating memorable experiences.\nLeadership & Coaching\nSets clear expectations for customer experience, hospitality, and selling behaviours.\nModels accountability through reliability, ownership, and follow-through.\nProvides timely coaching and feedback to help associates grow and succeed.\nUses facts, customer insights, and business results to guide decisions.\nSupports learning while maintaining accountability for customer and business outcomes.\nDesign & Customer Expertise\nStrong interest in interior design, home furnishings, or space planning.\nComfortable conducting design consultations and making personalized product. recommendations.\nSkilled at building trust through active listening and understanding customer needs.\nPassionate about creating seamless omni-channel customer experiences.\nComfortable using design tools, customer relationship management tools, and retail technology.\nStrong organizational skills with the ability to manage multiple priorities and customer interactions.\nLegally authorized to work in the United States\nCompletion of a criminal background check\nTravel Requirements:\nValid passport and ability to travel throughout Canada and the United States.\nNice to Have\nExperience with clienteling programs, appointment-based selling, or design consultations.\nBackground in furniture, home furnishings, interior design, or lifestyle retail.\nExperience supporting customer experience or hospitality-focused initiatives.\n\nPerks & Benefits\n\nWealth:\nThe salary range is $37 to $40 hourly\nThe starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team’s budget based on business needs, market compensation data, and internal equity\nWe believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus\n4% 401K matched contributions\nLife:\n48 hours Sick/wellness (6 days, accrued annually)\n8 paid holidays + 1 Inclusion & Diversity day\n120 hours (3 weeks) paid vacation (accrued annually)\nTotal Health:\nBenefits-eligible (First day of employment)\nMedical, Dental, & Vision coverage\nLife Insurance\nDisability insurance\nExtra:\n45% discount on our entire product range (15% for friends and family).\nProrated\n\n#INDARTICLERE\n\nAbout Article\nHi there, we’re Article.\nSince 2013, we’ve been redefining the furniture industry one sofa at a time.\n\nWhere we’re based:\nHQ: Vancouver, BC\nAsia HQ: Ho Chi Minh City, Vietnam\nFulfillment centres: Calgary, Jacksonville, Richmond, & Patterson\nRetail Stores: Vancouver (open), San Francisco, Bellevue & Toronto (opening soon), with more locations opening in 2027.\n\nArtificial Intelligence (AI) in Hiring:\n\nAt Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.\n\nFrom us, you can expect that humans make hiring decisions.\n\nCriminal Background Checks:\n\nHaving a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.\n\nThe decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an \"individualized assessment\"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.\n\nWork Authorization:\n\nUnless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.\n\nFor US-based roles, Article participates in E-Verify\n\nBe Aware of Scam Jobs/ Recruitment Fraud:\n\nClick here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.\n\nEqual Opportunity Statement:\n\nAt Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.\n\nAccommodations:\n\nReasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.","company":"Article","rawCompany":"article","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-23T01:07:17.931Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"27-1025.00","title":"Interior Designers","slug":"interior-designers"}],"industries":[{"code":"449110","title":"Furniture Retailers","slug":"furniture-retailers"},{"code":"449129","title":"All Other Home Furnishings Retailers","slug":"all-other-home-furnishings-retailers"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Store Manager- Client Experience & Design","description":"Description\n\nHey, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Assistant Store Manager, Client Experience & Design, you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.\n\nWhy We Need You:\n\nAs we prepare to open our first San Francisco retail store, we're building more than a retail store. We're creating a destination where customers can experience the Article's brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one.\n\nWe're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You'll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the San Francisco store experience.\n\nWithin your first few months, you'll help launch a brand-new store, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.\n\nWhy Article?\n\nAs a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.\n\nAbout the new store:\nOur store address is: 2299 Alameda St, San Francisco\nStore size: 7,000 square feet\nStaff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates)\nHours of operation: The store is open 7 days per week, 10 am - 7 am.\nTravel: You will be required to travel within the US and Canada. So you will require a valid passport.\nInterview and Onboarding Schedule\n\nFirst Interview ( June 22th- 26th)\nA 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.\nSecond Interview (June 29th-July 3rd)\nVideo interview the Store Manager and Operations Manager.\nFinal Interview (July 7th - 8th)\nIn person interview with new Store Manager.\n\nWhat You’ll Do\n\nYou'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.\nChampion and uphold Article's Customer Experience Model across all showroom interactions.\nLead by example in delivering warm, authentic, hospitality-driven customer experiences.\nCoach associates on customer engagement, clienteling, and service excellence standards.\nBuild lasting customer relationships through appointments, follow-ups, and personalized outreach.\nSupport design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.\nUtilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.\nDrive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.\nPartner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.\nCollaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.\nLead by example with resilience, adaptability, and above-the-line behaviour.\n\nWho You Are\n\nQualifications\n2+ years of retail leadership experience in a customer-facing environment.\nExperience coaching and developing team members to deliver exceptional customer experiences.\nStrong communication and relationship-building skills.\nPassion for hospitality, customer service, and creating memorable experiences.\nLeadership & Coaching\nSets clear expectations for customer experience, hospitality, and selling behaviours.\nModels accountability through reliability, ownership, and follow-through.\nProvides timely coaching and feedback to help associates grow and succeed.\nUses facts, customer insights, and business results to guide decisions.\nSupports learning while maintaining accountability for customer and business outcomes.\nDesign & Customer Expertise\nStrong interest in interior design, home furnishings, or space planning.\nComfortable conducting design consultations and making personalized product. recommendations.\nSkilled at building trust through active listening and understanding customer needs.\nPassionate about creating seamless omni-channel customer experiences.\nComfortable using design tools, customer relationship management tools, and retail technology.\nStrong organizational skills with the ability to manage multiple priorities and customer interactions.\nLegally authorized to work in the United States\nCompletion of a criminal background check\nTravel Requirements:\nValid passport and ability to travel throughout Canada and the United States.\nNice to Have\nExperience with clienteling programs, appointment-based selling, or design consultations.\nBackground in furniture, home furnishings, interior design, or lifestyle retail.\nExperience supporting customer experience or hospitality-focused initiatives.\n\nPerks & Benefits\n\nWealth:\nThe salary range is $37 to $40 hourly\nThe starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team’s budget based on business needs, market compensation data, and internal equity\nWe believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus\n4% 401K matched contributions\nLife:\n48 hours Sick/wellness (6 days, accrued annually)\n8 paid holidays + 1 Inclusion & Diversity day\n120 hours (3 weeks) paid vacation (accrued annually)\nTotal Health:\nBenefits-eligible (First day of employment)\nMedical, Dental, & Vision coverage\nLife Insurance\nDisability insurance\nExtra:\n45% discount on our entire product range (15% for friends and family).\nProrated\n\n#INDARTICLERE\n\nAbout Article\nHi there, we’re Article.\nSince 2013, we’ve been redefining the furniture industry one sofa at a time.\n\nWhere we’re based:\nHQ: Vancouver, BC\nAsia HQ: Ho Chi Minh City, Vietnam\nFulfillment centres: Calgary, Jacksonville, Richmond, & Patterson\nRetail Stores: Vancouver (open), San Francisco, Bellevue & Toronto (opening soon), with more locations opening in 2027.\n\nArtificial Intelligence (AI) in Hiring:\n\nAt Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.\n\nFrom us, you can expect that humans make hiring decisions.\n\nCriminal Background Checks:\n\nHaving a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.\n\nThe decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an \"individualized assessment\"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.\n\nWork Authorization:\n\nUnless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.\n\nFor US-based roles, Article participates in E-Verify\n\nBe Aware of Scam Jobs/ Recruitment Fraud:\n\nClick here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.\n\nEqual Opportunity Statement:\n\nAt Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.\n\nAccommodations:\n\nReasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.","datePosted":"2026-06-23T01:07:17.931Z","dateModified":"2026-06-23T01:07:17.931Z","hiringOrganization":{"@type":"Organization","name":"Article","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a783bca8edecee5a6dc2615a"},"url":"https://jobsearcher.com/jobs/a783bca8edecee5a6dc2615a"}}