Senior Service Coordinator - NTD

Together We Build - Partnership, Innovation, Excellence, and SafetyAt Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.Senior Service Coordinator - HVAC DispatchNTD Mechanical - Mechanical Services DivisionLocation: Garland, TXEmployment Type: Full-TimeDepartment: ServiceReports To: Service DirectorAbout NTD MechanicalNTD Mechanical is a trusted leader in HVAC, mechanical, and plumbing solutions, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise.As our service division continues to grow, we are looking for a highly organized, customer-focused Senior Service Coordinator to play a key role in keeping service operations organized, responsive, and efficient.Position SummaryThe Senior Service Coordinator is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment.What You'll DoSchedule and prioritize incoming service callsDispatch technicians and monitor schedules for efficiencyCommunicate job updates and changes with field techniciansHandle customer calls, emails, and service inquiriesMaintain accurate documentation, reports, and digital job filesAssist with invoicing and attaching required documentationSupport service leadership with reports, planning, and workflow improvementsWhat You'll BringRequired1-2 years of dispatching or customer service experience in HVAC, mechanical, or constructionStrong multitasking, organizational, and communication skillsComfort using scheduling tools, email, and document management systemsAbility to stay calm and professional under pressurePreferredExperience with Foundation or similar service/ERP platformsFamiliarity with HVAC terminology or commercial service workflowsWhat We OfferMedical, dental, and vision insurance.100% company-paid life insurance ($50,000).401(k) with discretionary company match.Paid time off:40 hours (1 week) after 6 months of employment80 hours (2 weeks) after 1 year120 hours (3 weeks) after 3 years160 hours (4 weeks) after 5 years6 paid company holidays.Company-provided laptop (and iPad, if required).Professional development and growth opportunities.Why Join Kelso Industries?Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.Here you will experience:Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.