{"schemaVersion":"jobsearcher.job.v1","id":"a76cf9a93ccf7477f2d5663c","url":"https://jobsearcher.com/jobs/a76cf9a93ccf7477f2d5663c","canonicalUrl":"https://jobsearcher.com/jobs/a76cf9a93ccf7477f2d5663c","title":"Scheduler/Dispatcher","description":"Dispatcher\nLocation: San Francisco, CA\nEmployment Type: Full-Time\nAbout Dwan Elevator\nDwan Elevator is a leading provider of residential and commercial elevator solutions in California. We specialize in delivering high-quality installations, modernizations, repair, and maintenance services to enhance accessibility and value for our clients’ properties.\nJob Summary\nThe Dispatcher is a critical member of our Service team, responsible for coordinating and dispatching field mechanics to repair, maintenance, and modernization jobs across our Northern California region. This role serves as the central communication hub between clients, field personnel, and internal teams, ensuring timely response to service requests and efficient scheduling of work. The ideal candidate is highly organized, excels in a fast-paced environment, possesses strong communication skills, and has a proactive, problem-solving mindset.\nEssential Duties and Key Responsibilities\nReceives and responds to phone calls from clients, provides callers with accurate and clear information or refers calls to appropriate staff for handling\nMonitors mechanics' daily schedule and adjusts appointments in timely and logistical order if needed\nResponds to calls from mechanics for assistance and direction\nUnderstands service area in order to assist mechanics in reaching their destination in a timely manner\nProvides exceptional customer service when dealing with clients, mechanics, and other personnel.\nCommunicate and work in conjunction with managers to appropriately direct mechanics\nCommunicate cancellations to mechanics in a timely manner\nImprove service productivity and efficiency by scheduling appointments within close proximity to each other\nCommunicate route problems to appropriate personnel for review\nContribute to the harmonious working environment of all Dwan employees\nRecord/document any client requests and/or issues to be relayed to mechanics in Housecall Pro\nAssists with notifying management when serious incidents occur\nRecords and maintains late and cancelled service appointments\nAssists with rerouting mechanics and adjusting schedules in response to shifting priorities\nPerforms various administrative duties as assigned\nBuild schedules in Housecall Pro to maximize productivity\nIdentify problems and recommend solutions for improvement\nEffectively communicate in a professional manner both in writing and over the phone\nQualifications\nDesired Education and/or Experience:\nHigh School Diploma or GED\nBasic computer knowledge - Microsoft Office products (Outlook, Word, and Excel)\nExperience with scheduling appointments in Housecall Pro\nMinimum of 2 years dispatching / scheduling experience in service-based industries (HVAC, plumbing, electrical, property management, etc.)\nSkills:\nThe individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment\nProvide exceptional customer service to our clients and mechanics\nHave personal accountability and self-management skills to prioritize and complete all tasks required of the position\nValid driver’s license\nEffective and professional verbal and written communication skills\nHours: Monday – Friday, 7am – 4pm\nCompensation\nCompetitive base salary commensurate with experience.\nWhy Join Dwan Elevator?\nAt Dwan Elevator, you’ll have the opportunity to make a meaningful impact by providing safe, reliable, and modern elevator solutions for homeowners and commercial real estate properties. Join a collaborative team dedicated to enhancing residential and commercial buildings through innovation, customer satisfaction, and professional growth.\nHow to Apply\nApply directly through LinkedIn or submit your resume detailing your relevant experience and why you’re a great fit for this role to office@dwanelevator.com.\nDwan Elevator is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at office@dwanelevator.com.\nJob Type: Full-time\nPay: $25.00 - $35.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nExperience:\nDispatching: 1 year (Required)\nWork Location: In person","company":"Dwan Elevator","rawCompany":"dwan elevator","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-20T12:39:52.158Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"47-4021.00","title":"Elevator and Escalator Installers and Repairers","slug":"elevator-and-escalator-installers-and-repairers"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"333921","title":"Elevator and Moving Stairway Manufacturing","slug":"elevator-and-moving-stairway-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scheduler/Dispatcher","description":"Dispatcher\nLocation: San Francisco, CA\nEmployment Type: Full-Time\nAbout Dwan Elevator\nDwan Elevator is a leading provider of residential and commercial elevator solutions in California. We specialize in delivering high-quality installations, modernizations, repair, and maintenance services to enhance accessibility and value for our clients’ properties.\nJob Summary\nThe Dispatcher is a critical member of our Service team, responsible for coordinating and dispatching field mechanics to repair, maintenance, and modernization jobs across our Northern California region. This role serves as the central communication hub between clients, field personnel, and internal teams, ensuring timely response to service requests and efficient scheduling of work. The ideal candidate is highly organized, excels in a fast-paced environment, possesses strong communication skills, and has a proactive, problem-solving mindset.\nEssential Duties and Key Responsibilities\nReceives and responds to phone calls from clients, provides callers with accurate and clear information or refers calls to appropriate staff for handling\nMonitors mechanics' daily schedule and adjusts appointments in timely and logistical order if needed\nResponds to calls from mechanics for assistance and direction\nUnderstands service area in order to assist mechanics in reaching their destination in a timely manner\nProvides exceptional customer service when dealing with clients, mechanics, and other personnel.\nCommunicate and work in conjunction with managers to appropriately direct mechanics\nCommunicate cancellations to mechanics in a timely manner\nImprove service productivity and efficiency by scheduling appointments within close proximity to each other\nCommunicate route problems to appropriate personnel for review\nContribute to the harmonious working environment of all Dwan employees\nRecord/document any client requests and/or issues to be relayed to mechanics in Housecall Pro\nAssists with notifying management when serious incidents occur\nRecords and maintains late and cancelled service appointments\nAssists with rerouting mechanics and adjusting schedules in response to shifting priorities\nPerforms various administrative duties as assigned\nBuild schedules in Housecall Pro to maximize productivity\nIdentify problems and recommend solutions for improvement\nEffectively communicate in a professional manner both in writing and over the phone\nQualifications\nDesired Education and/or Experience:\nHigh School Diploma or GED\nBasic computer knowledge - Microsoft Office products (Outlook, Word, and Excel)\nExperience with scheduling appointments in Housecall Pro\nMinimum of 2 years dispatching / scheduling experience in service-based industries (HVAC, plumbing, electrical, property management, etc.)\nSkills:\nThe individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment\nProvide exceptional customer service to our clients and mechanics\nHave personal accountability and self-management skills to prioritize and complete all tasks required of the position\nValid driver’s license\nEffective and professional verbal and written communication skills\nHours: Monday – Friday, 7am – 4pm\nCompensation\nCompetitive base salary commensurate with experience.\nWhy Join Dwan Elevator?\nAt Dwan Elevator, you’ll have the opportunity to make a meaningful impact by providing safe, reliable, and modern elevator solutions for homeowners and commercial real estate properties. Join a collaborative team dedicated to enhancing residential and commercial buildings through innovation, customer satisfaction, and professional growth.\nHow to Apply\nApply directly through LinkedIn or submit your resume detailing your relevant experience and why you’re a great fit for this role to office@dwanelevator.com.\nDwan Elevator is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at office@dwanelevator.com.\nJob Type: Full-time\nPay: $25.00 - $35.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nExperience:\nDispatching: 1 year (Required)\nWork Location: In person","datePosted":"2026-07-20T12:39:52.158Z","dateModified":"2026-07-20T12:39:52.158Z","hiringOrganization":{"@type":"Organization","name":"Dwan Elevator","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a76cf9a93ccf7477f2d5663c"},"url":"https://jobsearcher.com/jobs/a76cf9a93ccf7477f2d5663c"}}