{"schemaVersion":"jobsearcher.job.v1","id":"a7592c60d2cc93bbf7de54cd","url":"https://jobsearcher.com/jobs/a7592c60d2cc93bbf7de54cd","canonicalUrl":"https://jobsearcher.com/jobs/a7592c60d2cc93bbf7de54cd","title":"Client Support Manager","description":"Job Description\nThis position is a multi-faceted and dynamic opportunity for a hands‑on technical engineer that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.\n\nQualifications\nJob Responsibilities\n\nDeliver personalized IT infrastructure support for Dresner Group's customer base from a centralized facility using remote capabilities and leading‑edge automation tools.\n\nIdentify, troubleshoot, research, support and resolve customer IT issues.\n\nManage the Client Support team, triaging of support requests, and ticket queues.\n\nScheduling of support and preventative maintenance tickets\n\nWork with management team to develop baseline support metrics\n\nDeliver and exceed on all team performance targets\n\nMaintain and monitor quality service levels\n\nImprove productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting\n\nFacilitate customer resolution for escalated calls and engage the necessary technical support\n\nPreferred Working Experience\n\nActive Directory Administration including User Accounts, Permission Delegation & Settings\n\nBasic knowledge in setup, configuration and troubleshooting of the following:\n\nFirewalls, Switches and Routers.\n\nAnti‑Virus Administration & Agent Deployment\n\nGroup Policy Object Administration\n\nPrint Server Management\n\nAdvanced knowledge in setup, configuration and troubleshooting of the following:\n\nMicrosoft Office Suite\n\nMicrosoft Desktop Operating Systems\n\nMicrosoft Server Operating Systems\n\nTCP/IP, DNS, DHCP\n\nRemediation of Virus/Malware Infections\n\nMinimum of 7‑10 years of career oriented working experience\n\nRelative working experience with managed service providers or similar organization.\n\nDemonstrated leadership abilities and achievement orientated\n\nRequired\n\nBachelor's degree in information technology or equivalent working experience.\n\nWillingness to work evenings and weekends on occasion.\n\nMCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP\n\nCertifications may be supplemented with equivalent working experience but should be obtained during employment with DG\n\nCharacteristics\n\nEnthusiastic about working in a fast‑paced and ever evolving environment.\n\nEnjoy working with existing clients and eager to engage in new client opportunities.\n\nService oriented attitude - will do what it takes to get the job done right.\n\nA spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.\n\nA passion for sharing information to the team and clients.\n\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","company":"Dresner Group","rawCompany":"dresner group","city":"Columbia","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:19:56.967Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Manager","description":"Job Description\nThis position is a multi-faceted and dynamic opportunity for a hands‑on technical engineer that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.\n\nQualifications\nJob Responsibilities\n\nDeliver personalized IT infrastructure support for Dresner Group's customer base from a centralized facility using remote capabilities and leading‑edge automation tools.\n\nIdentify, troubleshoot, research, support and resolve customer IT issues.\n\nManage the Client Support team, triaging of support requests, and ticket queues.\n\nScheduling of support and preventative maintenance tickets\n\nWork with management team to develop baseline support metrics\n\nDeliver and exceed on all team performance targets\n\nMaintain and monitor quality service levels\n\nImprove productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting\n\nFacilitate customer resolution for escalated calls and engage the necessary technical support\n\nPreferred Working Experience\n\nActive Directory Administration including User Accounts, Permission Delegation & Settings\n\nBasic knowledge in setup, configuration and troubleshooting of the following:\n\nFirewalls, Switches and Routers.\n\nAnti‑Virus Administration & Agent Deployment\n\nGroup Policy Object Administration\n\nPrint Server Management\n\nAdvanced knowledge in setup, configuration and troubleshooting of the following:\n\nMicrosoft Office Suite\n\nMicrosoft Desktop Operating Systems\n\nMicrosoft Server Operating Systems\n\nTCP/IP, DNS, DHCP\n\nRemediation of Virus/Malware Infections\n\nMinimum of 7‑10 years of career oriented working experience\n\nRelative working experience with managed service providers or similar organization.\n\nDemonstrated leadership abilities and achievement orientated\n\nRequired\n\nBachelor's degree in information technology or equivalent working experience.\n\nWillingness to work evenings and weekends on occasion.\n\nMCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP\n\nCertifications may be supplemented with equivalent working experience but should be obtained during employment with DG\n\nCharacteristics\n\nEnthusiastic about working in a fast‑paced and ever evolving environment.\n\nEnjoy working with existing clients and eager to engage in new client opportunities.\n\nService oriented attitude - will do what it takes to get the job done right.\n\nA spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.\n\nA passion for sharing information to the team and clients.\n\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","datePosted":"2026-06-28T03:19:56.967Z","dateModified":"2026-06-28T03:19:56.967Z","hiringOrganization":{"@type":"Organization","name":"Dresner Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a7592c60d2cc93bbf7de54cd"},"url":"https://jobsearcher.com/jobs/a7592c60d2cc93bbf7de54cd"}}