Lead Genesys Cloud Architect and IVR Solutions Engineer

Who We AreArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job DescriptionJob Title : Lead Genesys Cloud Architect and IVR Solutions EngineerJob Type : W2Experience : 7-15 YearsLocation : Alpharetta, GeorgiaResponsibilitiesExpert in Genesys Cloud Architecture, creating call flows, chat flows, email flows, Outbound and On Queue flows.Should have experience in building Cloud environments.Proficient in creating & handling the development of IVR(VXML) and Routing strategies using GVP Composer 1.8.x for Voice.Experience in Platform API integrations, Embedded Framework integration, and other options available in Genesys Cloud including Custom Reports and Survey.Experience with CI/CD pipelines and DevOps methodologies.Hands-on with Genesys Cloud Scripting and JavaScript.Experience with JSON or JavaScript in web applications.Queue & Call tree Management.QualificationBachelor's degree or equivalent combination of education and experience.